The document discusses different types of formal and informal communication used in corporate environments. It describes downward, upward, horizontal, and diagonal formal communication and their purposes. Informal communication methods like gossip, clusters, chains, and grapevines are also covered. The advantages and limitations of informal communication are provided. Key terms around accountability, accountable leaders, and team players are defined.

1. HOW TO BEHAVE AS
CORPORATES

2. Introducing yourself

3. Introducing others

4. HANDSHAKES

5. EXCHANGE OF CARDS

6. FORMAL COMMUNICATION
Formal Communication is written,
oral or graphic communication which
follows a line of Authority &
Accountability.

7. FLOW OF
FORMAL COMMUNICATION

8. DOWNWARD COMMUNICATION
• It is used by administrative office managers
to
1. Keep their subordinates informed.
2. Give them job-related instructions.
3. Provide subordinates with feedback
regarding their job performance.

9. UPWARD COMMUNICATION
• Social gatherings
• Publications (newsletters)
• Meetings
• Performance appraisals
• Attitude surveys
• Suggestion systems
• “True” open-door policy

10. HORIZONTAL COMMUNICATION
Takes place between individuals of equal
hierarchical rank and is more informal than
either downward or upward communication

11. DIAGONAL COMMUNICATION
• Diagonal communication cuts across different
functions and level in an organization.
• Diagonal communication occurs between
officers who are at different levels of
authority and who serve under different
commands.
• This type of communication is common in
tactical situations which require the quick
transfer of information or advice.
• Diagonal communication is mostly verbal.

12. INFORMAL
COMMUNICATION

13. MEANING
• Informal communication refers to interchange
of TOOLKIT-5 information unofficially. This
communication is based on informal relations
(like friendship, membership of the same club,
the same place of birth, etc.) and, therefore, is
free from all the organisational formalities.

14. MODES OF INFORMAL
COMMUNICATION
A
JB
D H I
K
F
G
E
C
Gossip
•
A
C
D
F
J
IB
Cluster
A
JB
D H I
K
F
G
E
C
Gossip
A
F B D
J
H
C
E
K
G I
X
Probability
Y
D
C
B
A
Chain

15. GRAPEWINE
• To hear something through the grapevine is
to learn of something informally and
unofficially by means of gossip and rumor.

16. ADVANTAGES
(1) Fast and Effective Communication:
(2) Free Environment:
(3) Better Human Relations:
(4) Easy Solution of the Difficult Problems:
(5) Satisfying the Social Needs of the Workers:

17. LIMITATIONS
(1) Non systematic Communication:
(2) Unreliable Information:

18. What's our
group name ?
Chacha ban gya
GENTLEMAN

21. Accountability
IT STARTS WITH YOU

22. Accountable Leader
• Leader understands his employees
problems ,issues and takes an initiative to
help them sort out
• The driving force behind problem solving
thinking
• Assessing the pro/cons of a decision made
• Being accountable is not an easy job

23. You think its easy !

24. Accountable Team Player
• In a team, a player never
waits for a leader
• Is committed to deliver the
best all the time
• Complete involvement and
dedication
• Knows his job and works
with minimum supervision

25. :-NIKITA BHATKAR