8. Need for Grievances Redressal
1. Provides transparency and confidence in
the operations and thereby greater
satisfaction.
2. Uniform and consistent application of
rules.
11. Effective Presentation
1. Complete documents.
2. Point out policy (applicable).
3. Show deficiency/untenability of
complaint/claim.
4. Be objective and fair.
5. Give speaking order
12. USEFUL POINTS
1. Select a list of competent counsels of
proven integrity.
2. Thorough briefing of counsels.
3. Be present in court when the matter is
taken up.
15. 1. Create a Legal Cell
2. Identify suitable and experienced
manpower.
3. Stock requisite publications and law
literature.
16. ILLUSTRATIONS
1. Compulsion to execute an unconditional
discharge voucher.
2. Compulsion on the insurer to receive
whatever amount is offered.
17. APPEAL
1. Examine the order.
2. Point out weak areas of orders that can
be contested.
3. Enumerate grounds for appeal.
4. Show precedents, if any, in support of
contention for appeal.
5. Filing of Appeal within stipulated time
period.