In the digital world where business has no geographical restrictions, we work on the basis of good faith. This presentation describes the meaning of product support and provides ways to give a good support to your clients to create better relation with them, how you can use support to encourage your clients to do more business with you and how support can be a great way to ask your clients for service and product rating and how ratings and escalate your product sales.
9. Support Role
• Create complete product.
• Test the usability of the product.
• Add Feedback to the product
• Create resources for the client
10. How to manage your Support
Traffic?
What can you do?
11. What Do I have? What can I provide?
• Check your resources, decide on support Channels.
• How much support is too much support?
• Company policies and terms
• Guidelines on how your companies Support work.
• Working Hours/ Days/ Time zone
• Role of each support network
28. Reviews How to Get them?
• Put your reviews front and center.
• Follow up with buyers.
• Give your customers a reason to review you.
• Reward those who review.
• Include the customer’s name and picture when you post the
testimonial.
30. Dealing with Negative Ratings
• Respond Promptly
• Take it offline
• Write like a person, not a corporation
• Admit your inaccuracies mistakes
• Provide restitution if it's warranted
The concept of Support and client relation
How a support department can be a valuable asset for your Company.
What are the abilities or characteristic, a person need to have to be a good member of the support team.
Some support methodologies in trend and expenses.
Some Do’s and Don’ts
Product Rating and its importance.
How can you get good reviews for your product.
How to handle bad reviews
A summary of how it all ties up into profit for your company.
It is how a company deals with its consumers before, during and after a purchase or use of a service.
It can be a series of activities designed to enhance the level of customer satisfaction i.e. the feeling that a product or service has met the customer expectation.
So it is just an attitude that requires a lot of I care and I can do.
It is how a company deals with its consumers before, during and after a purchase or use of a service.
It can be a series of activities designed to enhance the level of customer satisfaction i.e. the feeling that a product or service has met the customer expectation.
So it is just an attitude that requires a lot of I care and I can do.
It is how a company deals with its consumers before, during and after a purchase or use of a service.
It can be a series of activities designed to enhance the level of customer satisfaction i.e. the feeling that a product or service has met the customer expectation.
So it is just an attitude that requires a lot of I care and I can do.
