Monitoring Social Media for Documentation Customer Feedback
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Monitoring Social Media for Documentation Customer Feedback
- 1. Monitoring Social Media for Documentation Customer Feedback Rhyne Armstrong
- 3. Welcome Rhyne Armstrong @ninety7 facebook.com/rhyne rhynearmstrong@gmail.com Images belong to Universal Studios, AMC’s The Walking Dead, or “The Walking Dead” Graphic Novel
- 4. * Peek-a-boo * Look out! * How to make a monster * Braaaaiiins… @ninety7 - #LavaCon
- 5. Peek-a-boo ( Pr e p ari ng yo u r s e l f) @ninety7 - #LavaCon
- 6. It’s a Spooky place. @ninety7 - #LavaCon
- 7. They are talking about you…
- 8. @Microsoft, your Kinect API documentation is bad, and you should feel bad. I wonder what percentage of my life has been wasted because of bad documentation? #if_it's_critical_effin'_mention_it! @Life_Alert your documentation and communication flat out sucks. How can you be trusted with lives!? Not my moms after this. #custserv #fail @ninety7 - #LavaCon
- 9. Social Media does not belong to the marketing world. @ninety7 - #LavaCon
- 11. Look out! ( So c ia l m e d i a s ta ti s ti cs a n d tr a c k i ng) @ninety7 - #LavaCon
- 12. * Google Alerts * retweetrank.com * Klout.com * bit.ly * tweetstats.com * Social Bro @ninety7 - #LavaCon
- 13. Or, you could pay… h ttp ://w ww.me dia bistro .co m/a l l twi tte r/fi l es/20 11/0 4/soci a l - me d i a -monitorin g -surve y.j pg @ninety7 - #LavaCon
- 17. How to make a monster! ( Pr e p aring a n d d i s tr i b u ti n g c o n te n t fo r fe e d b a ck) @ninety7 - #LavaCon
- 18. It’s Alive! @ninety7 - #LavaCon
- 19. Passive Seductive Aggressive @ninety7 - #LavaCon
- 21. Publish content, then wait on feedback * A good first step * Results can be skewed * Always putting out fires @ninety7 - #LavaCon
- 24. Tease to draw them in * Builds on the first type * Brings them to your content * May be done through a Facebook page or dedicated Twitter account @ninety7 - #LavaCon
- 26. Go get them! *Go to where they are * A face with the content * Announce – solicit – respond @ninety7 - #LavaCon
- 32. Braaaiiins… ( D o n ’ t fo r g e t to u s e th e m !) @ninety7 - #LavaCon
- 33. Silence < Feedback < Sharing @ninety7 - #LavaCon
- 34. Never Stop Running
- 35. Stick together @ninety7 - #LavaCon
- 37. Don’t freak out
- 38. Stay out of the woods
- 39. Still a better love story than Twilight @ninety7 - #LavaCon
- 40. You survived! Rhyne Armstrong @ninety7 facebook.com/rhyne rhynearmstrong@gmail.com