Resort management

1. Resort
Management
BY:
NISHYA NAND KAUSHIK
MHA 1ST SEMESTER
IHM,BANGALORE

2. Personnel
Organization
and Human
Relations

3. Planning of the Organizational
Structure
 The
division of responsibilities
among individuals and between
groups
 The grouping of work or
departmentalization according to
functions, specialization, tradition,
process, location, time etc

4.  The
chain of command by
levels by authority and
formal channels of
communication
 The number of layers of
management in the
organizational pyramid or
structure

5. The
distinction
between line and staff
roles

6. 
Examples of resort organizations

7. Managers as leaders
Characteristics
of the
individual employee
Characteristics of the
job

8. Environmental
characteristics of the
workplace
Technological
considerations
Conditions in society at
large

9. Building employee morale

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Recognizing outstanding company service
and individual achievements
Promoting and facilitating open
communication throughout the organization
Providing recreational and social activities
Ensuring high quality employee food
services

10.  Conducting
attitude surveys to
locate area of employee
dissatisfaction
 Providing counseling for both job
related and personal problems
 Promoting from within
 Sponsoring career development
programs
 Providing profit sharing

11. Front of the
house
management

12. Reservations

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Responding to all direct reservation requests,
either confirming them or advising that space
is unavailable on the requested dates
Interacting with external reservation systems
used by the resort
Collecting and holding advance deposits, if
required ,pending guest arrival or
cancellation

13. 
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
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Processing both individual and group
reservations, determining what is required,
and notifying appropriate departments
Refunding deposits in cases of timely
cancellations, attempting to resell the spaces
involved
Preparing the guest folios and in many cases,
the guest registration cards and forwarding
them to reception desk before the guest
arrival
Maintaining guest history files

14. Reception and lobby

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Group check ins
Self check ins
Night auditing
Travel and transportation desk
Shops and offices