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G S T 5 0 8 3
INFORMATION SYSTEMS & ELECTRONIC COMMERCE
Group Members
HONAM PETROCHEMICAL’S QUEST
FOR BETTER MANAGEMENT RE...
Company Background
• Headquarters : Seoul, South Korea
• Industry :Petrochemicals
• Revenue : US$7.3b (2011)
• Employees :...
Company Background - Issues
• HPC needs reliable report to :-
- measure management performance
- provide information for i...
Company Background - Issues
• Executives wanted :-
- anytime access to the most timely data but did not
want to be overloa...
Company Background - Solution
• SAP Solution :-
- SAP ERP:
- SAP NetWeaver BW 7.0; and
- SAP Business Objects XI 3.1
When ...
• Anytime access to the most timely data, but they did not want to be
overloaded with unnecessary data so they could focus...
CONT’S
• HPC’s existing systems provided managers with reports to guide their
business decisions, but in many cases the da...
CONT’S
MANAGEMENT ORGANIZATION TECHNOLOGY
• Develop new business
process
• Monitoring the
implementation of the
new system...
• Information requirements of new system involve identifying who needs
what information, where, when, and how.
- HRP needs...
Question 2 :
To what extend were “ people” problems affecting management decision
making at HPC? What were some of the man...
CONT’S
What were some of the management, organization and technology issued
that had to be addressed by the new system?
• ...
CONT’S
How did system's designer make the system more 'people- friendly'?
• Web access from multiple location
• Required l...
Question 3 :
What role did end user play in developing HPC's new system? How did the
projects team make sure users were in...
CONT’S
b) Campaign
• Project team encourage users to start working with the new system
• Discussion and explain with execu...
CONT’S
What would have happened to the project if they had not done this?
• Less refine data as required by the users and ...
Question 4 :
What other step did HPC's take to make sure the system was successful ?
• Phase approach - Rather than pushin...
Question 5:
What types of system-building methods and tools did HPC use for building its
system?
TYPE OF SYSTEM-
BUILDING ...
Question 6
What was benefit of the new system? How did it change the way Honam ran
its business? How successful was this s...
THANK YOU
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Honam petrochemic

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Honam Petrochemical ‘s Quest For Better Management Reports

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Honam petrochemic

  1. 1. G S T 5 0 8 3 INFORMATION SYSTEMS & ELECTRONIC COMMERCE Group Members HONAM PETROCHEMICAL’S QUEST FOR BETTER MANAGEMENT REPORTS
  2. 2. Company Background • Headquarters : Seoul, South Korea • Industry :Petrochemicals • Revenue : US$7.3b (2011) • Employees : 1,700 • Company details - Makes and distributes a variety of petrochemicals - Founded in 1976 - Nine affiliate companies located throughout China, Malaysia, Indonesia, the UK, and Pakistan. - Overseas branches located in Beijing, Shanghai, Qingdao, Guangzhou, Hong Kong, Moscow, and New York City.
  3. 3. Company Background - Issues • HPC needs reliable report to :- - measure management performance - provide information for increasing sales and reducing cost • Existing system provided out-of-date and “sanitized” reports. • Individual managers manipulated the data to make their departments “look better” • The report data were stale and presented on a periodic basis.
  4. 4. Company Background - Issues • Executives wanted :- - anytime access to the most timely data but did not want to be overloaded with unnecessary data so they could focus on the “watch-up indicators” which crucial to business. - up-to the minute date on their desk top - access via the web or mobile device - enterprise-wide data that could be accessed and shared easily across various units and functions to support expansion.
  5. 5. Company Background - Solution • SAP Solution :- - SAP ERP: - SAP NetWeaver BW 7.0; and - SAP Business Objects XI 3.1 When IT stepped in and developed a new system based on SAP Business Objects solutions to provide executive-level access to updated business intelligence data, the impact was phenomenal. Learn about not only the benefits, but also the strategy and implementation process behind the system.
  6. 6. • Anytime access to the most timely data, but they did not want to be overloaded with unnecessary data so they could focus on the “watch-up indicators” considered crucial to the business • Up-to-the-minute reports that they could see quickly on their desktops. • The data can be access via the Web or their mobile devices. • Enterprise-wide data that could be accessed and shared easily across various business units and functions to support the company’s expansion geographically and by product line. CONT’S
  7. 7. CONT’S • HPC’s existing systems provided managers with reports to guide their business decisions, but in many cases the data in the reports were out-of- date and “sanitized”. • Individual managers were processing and manipulating the data to make their departments “look better” to senior management. • The report data were also somewhat stale and presented only on periodic basis. What Problems The New System Designed To Solve ?
  8. 8. CONT’S MANAGEMENT ORGANIZATION TECHNOLOGY • Develop new business process • Monitoring the implementation of the new system. • Allocation of human and financial resources • Conduct employees training • Change of corporate culture Accessible of data (via Web-based and mobile devices) Determine the right set of reports and dashboards Extracting data from SAP NetWeaver Business Warehouse The Management Organization, And Technology Issues That Had To Be Addressed By The New System
  9. 9. • Information requirements of new system involve identifying who needs what information, where, when, and how. - HRP needs reliable reports that are able to accurately measure management performance and provide useful, accurate information for increasing sales and reducing costs. - Executive wanted • To see current data to get a real view of what was actually happening on the plant floor or in the sales office. Question 1 : List And Describe The Information Requirements Of HPC’s New Management System
  10. 10. Question 2 : To what extend were “ people” problems affecting management decision making at HPC? What were some of the management, organization and technology issued that had to be addressed by the new system? How did system's designer make the system more 'people- friendly'? To what extend were “ people” problems affecting management decision making at HPC? • Individual managers were processing and manipulating the data to make their departments look better to senior management. The report data were somewhat stale and presented only on periodic basic. • Executives at the chemical firm wanted access to the data before they went through manipulation or processing. They didn’t want each department’s own interpretation report thus delay the report to management. The executives wanted anytime access to the timeliest data but they did not want to be overloaded with unnecessary data so they could focus on the “watch-up indicators”
  11. 11. CONT’S What were some of the management, organization and technology issued that had to be addressed by the new system? • Up to date information can be shown during the meeting to ensure all discussions and decision making are based on the consistency and timely view of the data. An executive can access the data at anytime to get a more accurate and timelier picture of how their organization is performing without any outside interpretation. • No longer do top level decision makers i.e. to send their staff members on data-hunting excursions. The staff should know data is available and how to get it to expedites their decision making process. • The system should be more users friendly.
  12. 12. CONT’S How did system's designer make the system more 'people- friendly'? • Web access from multiple location • Required little training on how to use the system • Well designed– user friendly screen and data entry forms • Simple and easy to updates • Easy to troubleshoot • Efficient
  13. 13. Question 3 : What role did end user play in developing HPC's new system? How did the projects team make sure users were involved? What would have happened to the project if they had not done this a) Interview and discuss with department involved • IT organization started by asking executives to list existing report they were received and to access the usefulness of each. • To list existing reports • Executives were asked if there were additional report old data from which of their organizational group were benefit. The dialogue proved very helpful in developing the right set of reports and dashboard for executives • Meeting with executives at different location where the system was being rolled out to received any user’s requirement.
  14. 14. CONT’S b) Campaign • Project team encourage users to start working with the new system • Discussion and explain with executives regarding the system benefit. • Continuous campaign and awareness program to executives to ensure their use the system effectively c) Benchmark with others and develop strategy • Benchmarks with other companies in the industry that can provide a good look at the data brings to most value. • Project team visited the various manufacturing plants when the system was being rolled out and had in depth discussion with executives about benefits of the new systems as well as hoe to use it
  15. 15. CONT’S What would have happened to the project if they had not done this? • Less refine data as required by the users and for management decision making. • It will create unpleasant experience for three end user should there is any hick up. • Inaccurate or untimely data flowing into executive’s dashboard.
  16. 16. Question 4 : What other step did HPC's take to make sure the system was successful ? • Phase approach - Rather than pushing a new system onto executives in the ERP life cycle ERP software and confident with the quality of the report. • Emphasized benchmark - Emphasized the important of bench marking before designing and implementing an executive facing system • Modern interface & mobile access Executives can immediately accessing report and dashboards on daily, weekly and monthly basic Mobile devices providing anytime, anywhere access to the new systems
  17. 17. Question 5: What types of system-building methods and tools did HPC use for building its system? TYPE OF SYSTEM- BUILDING METHODS TOOLS DID HPC USE FOR BUILDING ITS SYSTEM SAP Business Objects Dashboards • A drag and drop visualization tool designed to create interactive analytics for powerful, personalized dashboard. • To make the data easily accessible, the system displayed a very intuitive web-based user interface. • Used for performance management, planning, reporting, query and analysis and enterprise information management. • Provide self-service access to data from databases and excel-spread-sheets. • An ad hoc query, reporting and analysis tools that is used to create queries or use existing reports, format retrieved information and perform analysis to understand trends and root cause.
  18. 18. Question 6 What was benefit of the new system? How did it change the way Honam ran its business? How successful was this system solution? Benefit Change the way Successful system solution Unbiased Data Executives no longer are limited to sanitized scale data in an outdated presentation format. Accurate data Timelier decisions Reduce time to collect, process and track data for decision making. Delivers timely information and various analytics to end users. Efficient result & right decision making Improved business competitiveness Ensure consistency of information and establishes structure for global sharing of information. Increase business competitiveness through global used of information system. Improved accessibility Display data via management, cockpits, dashboard or widgets. Provides unstructured .to ensure readability Get up to date data and easy to prepare a report
  19. 19. THANK YOU

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