1. A partner framework for cloud service enablement December 16, 2010

3. RPM is Here to Stay… Performance Critical Services are Big Business! * Growth rates mostly for the period of 2009-2013. ** Projected to grow to $66B in 2013 $28B Market Size in $B (2009) $2.0B $4.7B $1.5B** Growth Rates: 15% 23% ~250% 20%

4. RPM is Here to Stay… Performance Critical Services Have Strict Network Requirements Service delivery performance requirements getting tighter! Performance VoIP/UC Cloud Services IP Storage VDI Video Conferencing Metric Std HD Std RIA Primary Remote BackUp D.R. Light Typical Heavy Std (640x480) HD (1920 x 1080) TCP or UDP? UDP UDP TCP TCP TCP TCP TCP TCP TCP TCP UDP UDP Max Loss of Connectivity 0s 0s 15 secs 5 secs 0s 300 sec 30 sec 60 secs 15 secs 5secs 0s 0s Min Avail. Capacity / Session (Kbps) 160 225 125 400 450,000 1250 10,000 220 540 920 540 1.85 2-Way Latency (RTT) 250 200 100 80 2 75 50 60 45 30 200 150 Max Loss (%) 1.0% 0.25% 1.5% 0.50% 0 0.75% 0.25% 1% 0.50% 0.25% 0.50% 0.10% Max Jitter (ms) 40 25 50 50 1 25 10 15 10 5 20 5 End to End QoS Required Yes Yes No No No No No No Yes Yes Yes Yes

5. RPM is Here to Stay… Networks are Seldom Ready to Deliver  = <5% SLA violations on all metrics  = 5-25% SLA violations on one or more metrics X = >25% violations on one or more metrics Performance Critical Services PathView Cloud Production LAN PathView Cloud Production WAN Cloud Performance Center WAN Paths Paths Paths VoIP/UC Std - Per Call    VoIP/UC HD - Per Call X X X Cloud Services Std - Per User  X  Cloud Services RIA - Per User  X  IP-Storage - Local Primary X N/A N/A IP-Storage - Remote Backup  X  IP-Storage - Remote Disaster Recovery  X  VDI - Light - Per User  X  VDI - Typical- Per User  X  VDI - Heavy - Per User  X  Video Conf - Std - Per Call   X Video Conf - HD - Per Call X X X

9. Continuously measure actual performance end-to-end from any location to any website and determine if network configuration is slowing web performance. Break down web performance into individual components to identify the cause of the delay. Compare how quickly a website is responding compared to network performance to web server. Real web performance analysis from any remote location

10. A partner framework for cloud service enablement

15. Suggested Pricing To be Customized to Your Business

16. How Does the CloudSmart Service Differentiate You? Recurring revenue service! The Other Guy – Traditional Breakfix CloudSmart– Managed Service Complete Network Insight (LAN & WAN) No Yes 24/7 Continuous Monitoring No Yes Fault Acknowledgement 24 to 72 hours Instant Remote Diagnostics No Yes Monthly Reports No Yes Onsite Diagnostic Response Required Unnecessary IP Network & Application Performance Analysis No Yes Remote Packet Capture Capability No Yes*