St. Vincents Private Hospital Physical Security

St. Vincent’s
Private Hospital
Physical Security Best
Practice: Deployment
& Strategy

December 15th

Neal Mullen Deputy Director of ICT Operations St. Vincent’s Healthcare Group
Stephen Moody Senior Solution Designer Vis-Security Solutions Ltd
Garrett Heraty Cisco Account Manager

14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 1

Who are St. Vincent’s Healthcare Group?
St Vincent’s Healthcare
Group, (incorporating St
Vincent’s University
Hospital, St Vincent’s
Private Hospital and St
Michael’s Hospital) provides
acute general medical care
serving the South East
region of Dublin and
surrounding areas. SVUH &
SVPH are both JCI
Accredited

•SVHG sees in over 60,000 inpatients and over 110,000 outpatients per annum. Total
number of staff exceed 4,000. Total number of beds exceed 1,000

•The National Tertiary Referral Specialities for -Cystic Fibrosis, Liver Transplantation
and Lung Transplant Programme

•Medical, Surgical Specialities and Centre of Excellence

St. Vincent’s University Hospital is a major academic teaching hospital, affiliated to University College Dublin, committed to patient focused care


About the Support Team
• Neal Mullen, Deputy Director of ICT
Operations reporting to the Group
Director of ICT
• Supporting a large Layer III network,
large wireless network
• Supporting 2,000+ computers, 180+
servers, 300Tb+ and a large number of
enterprise level clinical applications
• Team has very high levels of
qualifications with Cisco, Microsoft,
security, VMware, ITIL, forensics and
SAN/Server hardware etc.
• Dedicated project management team


St. Vincent’s Private Hospital:
The Challenge
•Multiple points of entry / exit to the Hospital
campus
•Improve Hospital safety, security and efficiencies
•Improve ability to deter, prevent, respond,
investigate incidents
•Integrate with group’s Microsoft Active Directory
•Integrate with group’s Human Resources System Existing Cisco Infrastructure

•Create unique identifier for all staff and contractors Core: Catalyst 6500, Catalyst 4500
Edge: Catalyst 3750E’s & 3750X’s
•Remove requirement for keys and key pads Wireless: Cisco WLC & Accesspoints
Security: Cisco ASA Firewall & Ironpoint E-mail
•Assist with limiting the requirement for increased & Web Filtration
numbers of security guards Management: Cisco Works

“The hospital wanted to move away from a segmented security camera design”

St. Vincent’s Private Hospital:
Security System Objectives
 To develop an IP based solution
that would integrate with the
existing network and be highly
flexible
 Departmental access to specific
Cameras for that department, such
as where the Pharmacy
Department have a wall mounted
screen showing a number of
cameras and where the Stores
Department have integrated with
video intercoms
 Full integrated solution with
wireless, VoIP Telecoms and IP
handsets
 Ability to integrate physical security
solutions in other hospital building
management systems


Why Cisco?
 The network within SVUH/SVPH is a complete
a Cisco network. This is one network and not
two networks connected.
 It is managed as one network
 All systems are replicated across both sites
 All systems can be run from either site
 It is one Active Directory Domain
 Single ICT Department and support mechanism
 Both hospitals are managed by the same team,
they both have different requirements as one is “We needed a solution that would be
a Private Hospital and the other is a University easily designed, integrated and
Hospital deployed. Time to production was
 The solution is very flexible and has the ability critical” says Neal Mullen
to grow very easily. It incorporates access
control, intercoms, video intercoms, integration
with VoIP, IP handsets and intrusion detection

“We didn’t want to buy separate monitoring and control systems for our video cameras, and access controls. The Cisco physical security solution
lets us control all of these systems from a single interface.” —Neal Mullen, Deputy Director of ICT St. Vincent’s University Hospital


Business Results
 Access to live and recorded video, on-
demand. 360 degree visibility of the  Hospital Picture
entire campus
 Greater ICT and Hospital Security
Personnel efficiencies
 Anticipated faster response time to
security alerts, consolidated solution
with a single screen for full
management
 Reduced time to investigate security
alerts with intuitive analytical software
 Single infrastructure to manage
 Better utilisation of our existing IP
network
 Dedicated VLAN design improved
electronic security even further
 Ensures SVPH meet Data Protection
legislation in this area


Who are ViS Security Solutions ?
 Established in 1989
 Multiple Disciplined Solutions Provider
 Specialise in Healthcare and Pharmaceutical
 Professional Design and Consultancy Services
 Leading IP Integrated Solutions Provider since
2004
 Cisco ATP for Physical Security
 Extensive Accreditations and Certifications
 Consultative Collaborative approach to Design ViS Security Solutions Objective
and System Implementation
To create a collaborative partnership
 Demonstration, Training and Support Facilities with Cisco that offers an “end to end”
solution to the client with a significant
return on investment, reduction in the
total cost of ownership and a
substantial increase in security
effectiveness by providing intuitive,
easy to manage, physical security
solutions.

“A Modern Approach to Security Collaboration”,
One of the biggest threats to IT Security is not securing the building itself !


St Vincent’s, Understanding the Landscape
 Geographical Location of the Hospital and
Situational Awareness
 Physical Layout and Design of Building
 The Number of Uncontrolled Access Points
within the Hospital
 Departmental Security including Pharmacy,
Pediatrics, Food Services, Dispensary etc
 Access and Monitoring of Controlled Areas
 Level of Physical Manned Security within the The Risk Analysis
Facility
The risk assessment would be
 Procedures of Manned Security, How to conducted from the lower levels of the
Identify and Respond to Incidents hospital premises and continue to the
roof, covering all areas throughout the
 Handling, Collating and Distribution of Incident floors and assessing the risks in
conjunction with the proposed
Information equipment, and how this equipment
could be used effectively and
integrated with other systems in order
to thwart the risks.

“A Modern Approach to Video Surveillance”,
Not every camera is designed to capture those special moments, capture those business critical moments too !


St Vincent’s Design Process, The Challenges
 Design a Solution that would meet the Hospital
Management Operational and Functional
Requirements
 Minimise the Risks and Threats posed to
Patients Visitors and Staff
 Provide Reassurance to all Occupants within
the Hospital
 Provide an Intuitive, Easy to Manage Platform
 Automate Processes and Workflows through
Intelligent Integration
The Challenges
 Meet Data Protection Legislation
The system solution would be
 Provide a Scalable, Future Proofed designed to meet the operational and
functional requirements of the hospital
Architecture that can be extended to include which would be deployed to protect
other Hospitals and Buildings within the staff, visitors, patients and hospital
Campus assets from wilful damage, neglect and
criminal activity.

“A Modern Approach to Intrusion Detection”,
The workplace is a personal environment, why would you share it with strangers !


St Vincent’s, The Solution
 Cisco Physical Security Management Platform
 Cisco Physical Access Control Manager
 Controlling over 150 Doors
 Cisco Video Surveillance Operations Manager
 Cisco 40” LCD Monitor Displays and Virtual
Matrix Platform
 Cisco Raid 5 Storage Solution with 66TB of
Storage
 Cisco IP PoE Internal and External Cameras
 Integrated Alarm Detection Systems
 Integrated IP Telephony with IP Voice
Intercoms and Access Control
 Security Management Control Room with
Integrated Cisco Front End GUI Hosting all
Systems

“A Modern Approach to Fire Detection”,
Their lives are in your hands, protect your most vital company assets !


St Vincent’s, The Future, Continued Support
ViS in Partnership with Cisco shall provide
continual support to St Vincent’s through our
Technical and Risk Analysis Program which will
assist the Hospital in developing a strategy in
moving forward that will provide a campus wide
solution.
Our Continual Support and Development will
provide
 Updates on Risks and Challenges
 Development of a Campus Security Strategy
 Protection of Campus Original Security Collaboration and Return on Investment
Investments Providing a collaborative, scalable and
 Technology Migration Strategy future proofed platform that will
address the future requirements of the
 Increased Savings by providing Operational hospital and campus, designing the
systems that will integrate 3rd party
Efficiencies systems, provide a protection in
 Increased Opex Savings by Collaboration campus investment and deliver
increased security results.
between Security and Facilities Platforms

“A Modern Approach to Design”,
Help us to help you identify, recommend, plan, transform and save !


Q&A
For more information or to contact us or ask a question at any time
after this webcast, please visit

http://cisco.com/go/physec


St. Vincents Private Hospital Physical Security

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