noHold Augments Its Products Portfolio by Launching SICURA™, Knowledge Management Platform. noHold, Inc. recently released a new Knowledge Management Platform called SICURA. This software provides a better way to organize, store, and share information, securely.

1. noHold, Inc. Copyright © 2013
Knowledge Management Platform
TM

2. Before
Some Knowledge
Management Platforms are
complex and require many
resources.

3. noHold provides a Knowledge Management Platform that
is easy to maintain.

4. And provides a superior end user experience.
Hello

5. The central component of SICURA is a database we call ArticlesManager™
ArticlesManager™

6. To help the platform Administrators, we added tools to manage content and
capture usage Metrics.
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Administrators

7. Users are provided with two ways to access the content; the Virtual Agent
and Search ++.
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
End Users
Agent
Corporate
Social
Partner
Community
Administrators

8. An API set was created to integrate SICURA with external data sources.
Search ++
Virtual Agent
API
Live Chat
KM
CMS
CRM
End Users
Agent
Corporate
Social
Partner
Community
Administrators
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow

9. SICURA
We wrapped up all components in one platform called SICURA.
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
API
Live Chat
KM
CMS
CRM
End Users
Agent
Corporate
Social
Partner
Community
Administrators

10. Why SICURA?
 Mobile friendly applications
 Interactive and Diagnostic Artificial Intelligence patented
technology increasing First Contact Resolution
 Capture Voice of
the Customer and
Knowledge Gap
Analysis
 Multilanguage
Support
 Single repository
of information for
entire enterprise.
 Personalization
through integration
with CRM systems
 Includes specific applications designed for various company
organizations: Sales, Marketing, Support, Call Center, etc.
SICURA
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
API
 Available 24/7 on
the Cloud

11. www.noHold.com
noHold Inc. builds Virtual Agents that help some of the most successful
companies in the world, increase revenue and decrease cost, while
increasing customer satisfaction.
Smarter Self-Service
Attract. Convert. Fulfill. Support.
noHold, Inc. Copyright © 2013