Retailers are always on-the-go; but their activities get multiplied on the occasions like Halloween, Christmas, New Year, Easter and Cyber Monday.

1. Add a Festive Touch to Your Website with Live Chat Software
Retailers are always on-the-go; but their activities get multiplied on the occasions like
Halloween, Christmas, New Year, Easter and Cyber Monday. These are the events for which
vendors have to make special preparations so that they could make the most business. As the
customers’ trend of shopping online is increasing; therefore, the e-business merchants need to
be more active. They have to prepare their websites by creating a proper festive look, so that
they could draw as many customers as they want.
In a bid to welcome an event with a more festive approach, the retailers change the regular
looks of their websites by adding some more effects, pictures and contents. Let’ suppose, if
Christmas is approaching, websites will show new offers, discounts, pictures and images of gifts
and commodities related to the event. This was all about the looks of your e-stores. What a
retailer can do to exhibit a festive touch in its customer service strategies. Here is where he
needs to implement live chat software.
You can also decorate your chat window right according to the event. Suppose, if Halloween is
approaching then you can add a pumpkin or any other event related pictures on your chat
icons. For Christmas, you can make your chat agents wear Santa’s hats.
As the event approaches near, you can modify your chat invitations accordingly; for instance,
you can start a chat by greeting messages like ‘Happy Christmas or any other related messages.
You can also prepare canned messages related to the event.
Through live chat support, you can guide your customers about new offers, special discounts,
free gift wrapping, free and fast shipping and much more. Do mention the closing dates of new
offers and discounts on your website and also guide your customers in detail, during a chat
session. Your complete and right guidance through online chat will enable your clients to make
on-time purchases.

2. Try to provide complete assistance during a single chat session, so that your customer could
buy a product at right time while keeping a margin of shipping time.
Using live chat, you can give a complete festive look to your website on different globally
celebrated events.