There has been a lot of talk about Open Banking and PSD2 over the past few years. What will happen, how can banks work going forward, has been discussed a lot. Now it’s here and time to evaluate how it works in practice. In this session I will talk about our successes and challenges with creating Open APIs. Applying an agile way of working and approaching it, in an innovative way, in an old school banking environment. I will touch on working as BizDevOps, business people working closely with IT, delivering quality products in a short time. I will address – What ABN Amro does on Open Banking – How we have built our teams – What are the criteria for building highly performing teams in the era of Open Banking

1. ABN Amro Bank Open Banking
Open Banking APIs with an Agile Way of
Working
Pelin Dumans, Product Owner Open Banking

2. We go beyond PSD2…

3. Relationship manager Client service desk Online Banking APIs
APIs are just the next-generation of services and data access

4. PRODUCT BASED PARTICIPATION BASED
There is a change: Open Banking is forcing us to make a shift from ego to ecosyetem..
• Distributed
• Real-Time / My-Time
• Shared and open
• Invented anywhere
• Hyper-collaboration
• Use and renew
• 2-ways / Many to many
• Centralized
• Scheduled / Their Time
• Owned and closed
• All invented inside
• Hyper-competition
• Spend and trash
• One-way / One to many
Egosystem Ecosystem

5. So, what do we exactly focus on?
Transaction Data
Distribute APIs as a new distribution channel
Allow Third Party Providers to generate new
sources of revenue
We use the new opportunities to reinvent
customer experience and generate new
sources of revenue!
What do we do as Open Banking?

6. Ecosystem approach
EASY CONNECTION & ACCESS
through ecosystem
MORE INNOVATION-DRIVEN
ready to cooperate
DERIVE MULTIPLE USE CASES
from discussions
CREATING OWN ECOSYSTEMS
by connecting clients
Direct client interaction
INSIGHTS
on clients pain points and need
CO-CREATION & VALIDATION
of solution ideas and prototype
CANDIDATES FOR PILOT
to further iterate on MVP
CLIENTS
using and paying for live product
Two approaches for client interaction

7. Design
Thinking
DARE
Lean
Start-up
Agile
WoW: DARE methodology - Design thinking, lean start-up and agile

8. WoW: DARE methodology – Design Thinking

9. WoW: DARE methodology - Lean start-up

10. WoW: DARE methodology – Agile Scrum BizDevOps
Advantages:
• The whole team is close to the customer
• Business tries to understand IT and the other way
around
• The idea of a developer is valued
• No silo mindset
• More collaboration
• No hand overs after validation phase
• Faster development
• It starts and ends within the same team
• Who builds the product, runs the product

11. Agile Scrum is the methodology that shapes our daily, weekly and monthly activities..

12. • Safety
• Respect
• Commitment
• Enthusiasm
• Openness
• Focus
• Trust
• Communication IT+Biz
• Adaption to new WoW
• Ups and downs innovation phases
• Lack of focus
• Uncertainty
• Acceptance of killing an idea
• Listen and invest in people
• Define goals and responsibilities
• Be crystal clear which direction you go
• Continuous communication
• Learn from mistakes and do not repeat
• Celebrate milestones
• Take immediate action, do not wait!
• Repeat the direction, repeat and repeat
Leadership
Foundation Challenges Lessons learned
Building highly performing teams needs attention especially in the era of Open Banking!

13. Where would you like to be?
Actor
or
Spectator

14. Prototype
As ABN Amro Bank, we would like to be an actor! Here is how we create an API funnel
• Interviews
Ideation Pilot Closed Beta Live
Go / No Go Go / No Go
• Canvas
• Prototype
• Developer portal:
- Functional
- Technical
• Start business
embedding
activities
• Interviews
• Sandbox
• Pilot plan
- Internal
- External
• Align processes:
- Services
- Support
• Business case
approval
• Complete
business
embedding
activities
• Developer Portal
Go / No Go
Go / No Go

15. Ideation
Request payment / Fast checkout
Account Information (AIS)
Payment Initiation (PIS)
Availability of Funds (CAF)
Audit API
Batch payments
Notification API
Company Information API
CO2 footprint offsetting
FX rates & currency conversion
Business Account Insight API
Prototype
Licence Plate API
Pilot Closed Beta Live
Validation Validation Validation Validation
• Terminal Data API
• Check Kit
As ABN Amro Bank, we would like to be an actor! Here is our API portfolio:

16. As banks, we have trust from the customers and we have
stable infrastructure. Why not leverage this advantage?
Keep the
customers
in the centre
Create
unique
experience
Keep it
simple and
transparent
Get the pain
points
Listen!
Be fast and
secure
Validate if the
product meets the
requirements
Keep the
customer in
the loop
What is our staring point with ideation??

17. Looking back, our experiences so far…
Team vs Organisation
• New team
• New way of working
• New type of products
• Existing organisation
• Existing procedures
Two steps forward, one
step back ….
Market - Clients - Organisation
• Feedback from the market:
- differs per API
- functional enthusiastic ≠ technical ready (limited knowledge)
• Planning of meetings for interviews takes time
• API knowledge on sales and support organisations needs some attention

18. Our vision and how we see creating an impact in the market…
Knowing that the Financial Value Chain (FVC) is:
• Impacted by trends in technology and regulation
• Serviced by traditional suppliers and new entrants, by means of a single
link of the chain or integrating links….
2019 2022
End of Day Instant
Knowing that customer needs are changing:
• Digital first
• 24/7 - 365
• Self-service
• Flexibility & Scalability…
Abn AMRO wants:
• To add value to corporate clients
• To stay relevant for corporate clientsBy…..
• Creating new distribution channels with:
o High tech, easy to use, impactful
and scalable APIs
• Extend data analytics capabilities
• Aligning with partners
To…..
• Ease the life of a multi-banking corporate
• Exploring usage of (transactions related) data

19. …. therefore we chose to opt to invest in an integrated financial cockpit,
supported by high tech, easy to use and scalable APIs
ERP
TMS
CRM
……..
API API API API
Company Information
Digital Financial Cockpit
Multi-bank Notification Invoice
Account Info Batch Pay
Single Pay Schedule Pay
Pay status MI Insight
API
API
API
API
API
API
Check the status of the payment
once it has reached the bank
Instant insight on bank balance
and transactions Upload and send batch payments by API
Insight in 3rd bank accounts by using AIS
Insight in future dated incoming payments
for accurate cash flow
Instant updates on pre-defined actions
on bank accounts
Upload and send invoice through API
Initiate a payment order
through an API
PayPerCar
CO2

21. At ABN AMRO, we
believe Open Banking
can help us to reach 3
main goals and it all
starts with creating
safe environment to
people!
Distribute services
Team up with partners to enable distribution of ABN AMRO
services in third-party platforms
Improve CX
Leverage APIs and data technology to improve the journey
of our corporate clients and their end clients
Create new offerings
Develop new business models based on capabilities of ABN
AMRO or others

22. VISIT US! developer.abnamro.com
If you want to find out more, check out our developer portal

23. Banking for better generations to come..
We know a lot, but don’t have answers
to all of your questions,
let’s explore
the future together …...
Email:
pelin.dumans@nl.abnamro.com
LinkedIn:
www.linkedin.com/in/pelindumans
#Letsmakebankingopen
#Letsmakebakingbetter