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New technology - the threat to our information
- 1. New technology The threat to our corporate information
- 2. I work in corporate communications. My job is to make sure the information we have is correct.
- 3. The risk of wrong information is huge – think of compliance information security reputational risk
- 4. It keeps me awake at night
- 5. It’s part of my job to be on the lookout for new risks to our corporate information. The advent of new technology has led to new risks
- 6. Now we face the gravest threat to the accuracy and compliance of our information. It’s called …
- 7. The ‘ telephone ’
- 8. The name comes from the greek words for ‘faraway’ and ‘sound’
- 9. There isn’t just one ‘telephone’ – there are many variations
- 10. But they all mean you can have a conversation with someone many miles away AS IF THEY WERE IN THE SAME ROOM
- 11. The telephone is no respecter of corporate or even national boundaries
- 12. One person can even speak to many at once in so-called ‘conference calls’
- 13. In the right hands it could be a valuable business tool
- 14. We can talk directly to our customers as if we were in their homes With the correct controls and firewalls in place we could allow them to talk to us
- 15. But think of it in the wrong hands …
- 16. Wrong information can pass easily and undetected from employee to employee
- 17. Non-compliant information can be spread outside of the company itself It’s as simple as pushing some buttons and speaking
- 18. This isn’t tomorrow – it’s now Your children could well be using the new ‘mobile phone’ technology right now . How do you know who they’re talking to?
- 19. This isn’t paranoia – it’s real There’s reliable evidence that terrorists have used the telephone to plan atrocities
- 20. How much damage has been done already?
- 21. We don’t know
- 22. How many people in our organisations own telephones and have used them during work time?
- 23. We don’t know
- 24. How much MISLEADING NON-COMPLIANT downright FALSE information is being passed on as you look at this?
- 25. We simply don’t know
- 26. Across the developed world, companies are struggling to impose order on this new frontier
- 27. And it’s not just hard facts – corporate values and morale are vulnerable
- 28. One top 50 company reported that an individual was overheard on the telephone referring to a challenge as a problem !
- 29. We need to be able to monitor - who’s talking - to whom - what they’re saying The risk to the company is too great to just ‘trust in people and hope for the best’
- 30. Until we have suitable controls in place …
- 31. It’s essential that we rely on accountable methods of communication, with visible audit trails …
- 32. Wikis, blogs and forums are the tried and tested ways. Every entry is named and attributable , and can be corrected if wrong. All corporate communication should take place this way
- 33. How do you update and correct a telephone conversation when it’s done ? You can’t!
- 34. In time the telephone may form part of an integrated communication strategy Until then …
- 35. Use only web 2.0 technology - you’ve been warned !
- 36. Norman Lamont Lloyds Banking Group