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What is Email Management?

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Atle Skjekkeland
Atle Skjekkeland

This presentation provides you with an overview of Email Management (EMM). The slides are from AIIM's EMM Certificate Program, which is a training program designed from global best practices among AIIM's 65,000 Associate and Professional members.

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What is Email Management?
Why are we sending so much email? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
What is email management? ,[object Object],© AIIM | All rights reserved
Email management is NOT: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Business drivers ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Why email management? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email Management – An Oxymoron? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email Management – An Oxymoron? ,[object Object],[object Object],[object Object],© AIIM | All rights reserved
Cost of capturing everything ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email management principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email management principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Manual email management ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Automatic email management ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Outsourcing email mgmt ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Selecting the right strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
What is email governance? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved Looking after Information properly
Email policy ,[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email policy elements ,[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Acceptable usage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Effective usage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Personal usage ,[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
External email account access ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Ownership and stewardship ,[object Object],[object Object],[object Object],© AIIM | All rights reserved
Privacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Retention and disposition ,[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Legal issues ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Encryption and digital signatures ,[object Object],[object Object],[object Object],© AIIM | All rights reserved
Mobile email ,[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Archival ,[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Security ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email processes and procedures ,[object Object],[object Object],[object Object],© AIIM | All rights reserved
A common approach to policy development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
A better approach ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
The policy development framework © AIIM | All rights reserved
Email management technologies - 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
Email management technologies - 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© AIIM | All rights reserved
For more information – AIIM EMM Certificate Program © AIIM | All rights reserved Email Strategy Email Practitioner Email Specialist Case Study
Email Practitioner course outline © AIIM | All rights reserved 9. Archival 1. Introduction 10. Email and ECM 8. Technologies 7. Security 6. Governance 5. Classification 4. The capture process 3. Architecture 2. Inside the inbox
www.aiim.org/training

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What is Email Management?

  • 1. What is Email Management?
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  • 34. The policy development framework © AIIM | All rights reserved
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  • 37. For more information – AIIM EMM Certificate Program © AIIM | All rights reserved Email Strategy Email Practitioner Email Specialist Case Study
  • 38. Email Practitioner course outline © AIIM | All rights reserved 9. Archival 1. Introduction 10. Email and ECM 8. Technologies 7. Security 6. Governance 5. Classification 4. The capture process 3. Architecture 2. Inside the inbox