In an attempt to share what will be the defining characteristics of nuCloud’s employees going forward we wanted to spend a few minutes listing the core characteristics that we look for in an employee.

1. nuCloud Culture
Revised: January 2013
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2. 1. Personal Accountability
We hate micromanaging but equally hate when someone says
they will do something and don’t. We want to empower our
employees to make decisions on their own. We believe personal
accountability is the single most important element to “get shit
done” and create successful employees. We believe this single
characteristic goes at the top of our list because it sprinkles its
way into the rest. At nuCloud you are responsible for your
decisions/actions and we encourage that!

3. 2. Customer Service
We believe in the Golden Rule, one should treat others as one
would like others to treat oneself. The biggest driver of success is
more than pleasing a customer, it is making them successful and
sharing in that joyful experience! We do the right thing simply
because it is the right thing to do, no questions asked. Because
we are based on a recurring revenue
model we also financially benefit
from happy and successful
customers who want to stay with
us forever.

4. 3. Transparency
We could easily substitute communication into this slot but we
feel that transparency is a stronger form of the same concept.
This doesn’t mean that we go out of our way to show our dirty
laundry, but we will openly share what we feel is appropriate. You
see, not only do we want to solve your problem but we want to
be open and honest with you if there is a better way to do it.

5. 4. Humble
Stay grounded. Everyone is
responsible and available.
Nobody is too good to do
anything.

6. 5. Marketer
We believe in inbound marketing. We believe that everyone is
a public face of the company in all their interactions. Since
you represent the company, you are
marketing the company. As a policy of
interacting publically, don’t do
anything stupid!

7. 6. Financially Conservative
We don’t like wasting money. The more we waste the less
that goes into our own pockets. This doesn’t mean that we
don’t believe in extra spending to celebrate our shared
successes though.

8. 7. Scale
How can we do more with less? Does this effort scale?
Relationships and customer service never scale, so this is
something that we will constantly battle with other values. We
should be open and admit our struggle between the two.

9. 8. Long-Term Value
It doesn’t matter if it’s the harder thing to do, if
something is the right thing to do over the long
term then we do that. We think about how our
actions don’t just have
impacts today but
over the long run.

10. 9. Change
We acknowledge that there is always a better way to do anything
and are always looking for that better way. This might include
changing the way we do things but hopefully not changing our
core values. We realize this can conflict with our long-term view
from time to time.

11. 10. Have Fun
We believe that work should be fun. We realize that every second
of every day isn’t going to be the greatest, but overall we want to
be happy and enjoy what we do. We believe a large part of this is
actively enjoying ourselves and our time at work.

12. Like What You See?
http://www.nucloud.com/about/careers/