Roadmap monthly newsletter - July 2011

July
2011

Roadmap monthly newsletter In this issue
New features
Updated versions
Editorial of the Map options

I
t’s no surprise to anyone that the world – and Case study
especially Europe – is going through a deep financial Ibervoice – Increasing
and economic crisis. Team Management efficiency

As far as I can remember, it started with the financial crisis What´s new in Frotcom?
of 2007-2010, the infamous subprime mortgage crisis. It was Process Optimization to improve
then followed by a recession: bank bailouts, the collapse of financial institutions, Customer Service
what have you. It was considered by many economists to be the worst financial
crisis since the Great Depression of the 1930s. And as if that wasn’t enough, This and much more…
we’re now facing the European sovereign debt crisis, with all the sacrifices
implied in terms of jobs lost, salary cuts and so forth. In a nutshell, we could all
be doing a lot better.

It is deeply rewarding to me to confirm that Frotcom International’s figures for
1H2011 show a 28% growth in turnover in comparison to 1H2010. In times like
these, we could not hope for anything more. This is a very significant growth and
a confirmation that the company’s strategy was correct:

 A state-of-the-art quality product; no compromising with low quality
products;
 A global team of fanatic professionals, 100% dedicated to Frotcom, in
Frotcom International’s headquarters and in Frotcom Certified Partners
around the world;
 Heavy investment in R&D in order to constantly add new and better
features, after listening to customers.

Despite of these excellent results, we keep our feet on the ground, for we know
difficult times are not over in many of the countries where Frotcom is active.

But I prefer to think like Sinatra: “If I can make it there, I’ll make it anywhere”.
Hopefully, in the end, we’ll all come out stronger.

Valério Marques
CEO - Frotcom International

A note from the editor – If you would like to have your own say in the next edition of this newsletter please do
not hesitate to get in touch at roadmap@frotcom.com.
Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678
Frotcom vehicle tracking system | www.frotcom.com

Angola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius |
Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda

1

Did you know?

New Features The impacts of speeding
The following options represent mainly updated versions of the Map options:

Selecting Icon size The Centre for Automotive Safety
Research (CASR), University of
This new option allows user to select
Adelaide, has shown that the risk of
between two icon sizes: large or small.
crashes and the severity of resultant
The smaller size is approximately 2/3 of
injuries increase rapidly and
the larger one.
disproportionately with increasing
speed, on both urban and rural
roads.
Selecting background for icons
Additionally, users can select whether At 65 km/h, the risk of crashing is
or not to have semitransparent double the risk at 60 km/h. On rural
background behind the icons: vehicle roads, the risk doubles for each
and start of trip (green keys). 10km/h a vehicle travels above the
average traffic speed.

Excessive speed and inappropriate
Selecting the weight of path lines
speed are often important factors in
With the Multiple tracking feature, it single vehicle crashes such as hitting
was already possible to see the paths a fixed object and rolling over,
followed by more than one vehicle in particularly on open country roads.
fleet’s map. It is now possible to select
from two line weights: wide or thin.

Selecting the time period of path lines
It is now also possible to select the total time period for which each path line
(trail) will be shown in the fleet’s map. In Map options choose the desired time
period from a range starting with the “Last 5 min.” to the period for a whole day.
You can opt to have shorter or longer path lines, according to your needs.

Source:
http://www.dtei.sa.gov.au/roadsafety/safer
_speeds/speeding



2

Tip of the month
Connect with
Case Study Frotcom International
Ibervoice page on Facebook
Increasing Team Management efficiency
Ibervoice is a leading company in Portugal in
professional solutions for call centers, as well as
import and distribution of telecommunications and
IT, being internationally recognized, and currently
expanding its business in the areas of Sports, Outdoor Undoubtedly, many of us have heard
and Fashion. about Facebook or are already
members. Nowadays, Facebook is
The company´s goal is to distinguish itself in the market for its close also a networking platform for
relationship with the customers. The excellence of its service, the energy and companies. That is why the number of
resources invested in marketing high quality products represent a driven- Facebook business pages is increasing
effort for providing its customers with big profitability. speedily.

A Facebook business page can be one
Among its wide range of distinctive products, of the best ways to communicate with
the customers can choose from routers, stakeholders or readers keeping them
notebook coolers, phones to Apple products updated with the company latest
and Microsoft UC (Unified Communication) news. This stands for the reason why
Headsets. Frotcom has its own page on
Facebook.
The company's shareholders are actively involved in the company´s
management and they dynamically work with all the employees to achieve Once you start following Frotcom on
service levels that allow Ibervoice to be on the forefront in terms of Facebook, you can easily keep track of
competitiveness and efficiency, thus meeting all the partners´ expectations. all the Frotcom news and you can also
interact with other people who like
According to Luís Dias, CEO of Ibervoice, “After we Frotcom on Facebook. Besides, you
implemented Frotcom in our fleet, we could can also recommend Frotcom
immediately see results not only when it comes to Facebook page to your team,
reduction of fuel consumption and communication customers or friends.
costs but also when measuring the efficiency of our
team management in the last period.” To connect with Frotcom on
Facebook all you need to do is click
If you would like to have more information about Ibervoice, please visit the “Like" button. By doing this you
www.ibervoice.pt will be instantly directed to the
Frotcom International page on
Facebook.
ROADMAP congratulates Manuel Gomes Mota and the Frotcom Lusitana team
for this successful project.

Frotcom vehicle tracking system | www.frotcom.com Like Frotcom on Facebook!

3

What’s new in Frotcom?
Next, on Roadmap

Process optimization to improve
News and events,
Customer Service
more new Frotcom features

and tips will be presented.

This and more, so don’t miss

the next issue of Roadmap.

Moving part of the responsibilities from one entity to another sometimes
implies a big opportunity for improving services.
Starting June 26, Frotcom offices around the world were enabled to activate
non-basic modules for their clients without any longer being dependent on the
Frotcom headquarters support team. This implies that from now on activations
regarding non-basic modules (e.g. Frotcom TV) and specific configuration for the
devices (e.g. activation of NAV configuration or CANBus) can be performed
locally.
By making this process more agile, Frotcom is actually optimizing some set of
parameters without putting any constraint to previous operating procedures, on
the contrary, everyone will still be in control of their work. Moreover, this will
help Frotcom’s customers benefit of a faster and more targeted reply to any
inquiries regarding their fleet management. In other words, all Frotcom offices
will be able to operate in a specific time frame expected by their customers.
In a nutshell, both Frotcom team and the customers are engaged in a win-win
process, where they can experience a more time efficient communication and
access to information.


4

Roadmap monthly newsletter - July 2011

Recommandé

Recommandé

Contenu connexe

Similaire à Roadmap monthly newsletter - July 2011

Similaire à Roadmap monthly newsletter - July 2011 (13)

Plus de Frotcom

Plus de Frotcom (20)

Dernier

Dernier (20)

Roadmap monthly newsletter - July 2011