At the core of every business function – from leadership to line of business – the inability to access and properly manage information affects operational efficiency, customer experience, and profitability. The proliferation of “Big Content” in the digital age has resulted in a patchwork of costly legacy information systems and technologies that store and manage different types of content. It has also left organisations with no way to modernize those systems or connect that information to make it truly useful.
So how do you strategically modernize to move forward and also work – efficiently – in your multiple systems?
In this deck, we’ll explore how a new approach to information management modernization using a content services platform that can help you:
- Connect systems to unify your information
- Leverage existing IT investments
- Remove information silos
- Streamline processes and information access
- Strategically consolidate, without impacting end users
CNIC Information System with Pakdata Cf In Pakistan
How to Increase Your ROI with Information Management System Modernization
1. Underwritten by: Presented by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management
How to Increase Your ROI with
Information Management System
Modernization
Presented 11th October, 2018
How to Increase Your ROI with
Information Management System Modernization
An AIIM Webinar presented 11th October, 2018
2. Underwritten by: Presented by:
#AIIMYour Digital Transformation Begins with
Intelligent Information ManagementYour Digital Transformation begins with
Intelligent Information Management
3.
4. Underwritten by: Presented by:
Tips for Participating in Today’s Webinar
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Q&A – for questions to the speakers, held for the end (and
tech help).
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the right of the slides.
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5. Underwritten by: Presented by:
Martyn Christian
CEO & Founder
UNDRSTND Group
Dave Jones
VP, Product Marketing
Nuxeo
Host: Theresa Resek, CIP
Director
AIIM
Today’s Speakers
6. Underwritten by: Presented by:
Martyn Christian
CEO & Founder
UNDRSTND Group
Introducing our Featured Speaker
11. Underwritten by: Presented by:
Short Term
• Solving specific problems
• Laying the foundation
• Non-disruptive
Rapid Return on Investment
Successful Modernization
Long Term
• Repeatable creation of
solutions
• Widespread adoption and use
• Enabling consolidation
Reduced Total Cost of Ownership
12. Underwritten by: Presented by:
Short Term
• Solving specific problems
• Laying the foundation
• Non-disruptive
Rapid Return on Investment
Successful Modernization
Long Term
• Repeatable creation of
solutions
• Widespread adoption and use
• Enabling consolidation
Reduced Total Cost of Ownership
14. Underwritten by: Presented by:
Information Chaos Reigns
4
of organizations
struggle to find
the right
information in a
timely manner
believe that getting
access to
information locked
in legacy systems is
vital
have an inability
to connect
information from
different systems
76%75%79%
16. Underwritten by: Presented by:
System 1
System 2
System 3
System 4
• 1m to find info
Finding Information – an example
17. Underwritten by: Presented by:
System 1
System 2
System 3
System 4
• 1m to find info
Best case 1m
Finding Information – an example
18. Underwritten by: Presented by:
System 1
System 2
System 3
System 4
• 1m to find info
• 1m to switch systems
Best case 1m
Finding Information – an example
19. Underwritten by: Presented by:
System 1
System 2
System 3
System 4
• 1m to find info
• 1m to switch systems
Best case 1m
Next Best case 3m
(1m + 1m + 1m)
Finding Information – an example
20. Underwritten by: Presented by:
System 1
System 2
System 3
System 4
• 1m to find info
• 1m to switch systems
Best case 1m
Next Best case 3m
(1m + 1m + 1m)
Next Best case 5m
(1m + 1m + 1m + 1m + 1m)
Worst case 7m
(1m + 1m + 1m + 1m + 1m + 1m + 1m)
Finding Information – an example
24. Underwritten by: Presented by:
Connect and Consolidate
4
Connect
Allows organizations
to connect to existing
information sources
Consolidate
Facilitates the migration
of information from
legacy systems at your
own pace
25. Underwritten by: Presented by:
Connect and Consolidate
5
Connect
Allows organizations
to connect to existing
information sources
26. Underwritten by: Presented by:
Connect
6
Connect
Allows organizations
to connect to existing
information sources
System 1 System 2 System 3 System 4
27. Underwritten by: Presented by:
Connect
7
Connect
Allows organizations
to connect to existing
information sources
System 1 System 2 System 3 System 4
Info Hub
30. Underwritten by: Presented by:
Additional Benefits
0
Connect Key Benefits
• Connect to multiple repos
• Get value from existing
(legacy) systems
• Rapid Return on Investment
(ROI)
• Consistent platform for
modernization
31. Underwritten by: Presented by:
Conclusions
Successful modernization of information
management is based on 2 metrics
Rapid ROI
Reduced TCO
Connected Systems can deliver rapid ROI
Increasing as more systems are connected
Consolidation can deliver reduced TCO
Good afternoon everyone and thank you Martyn for very clearly explaining both some of the challenges faced organizations today – but also how the market is moving to address them.
I’m going to change the focus a little and take us right back to the first slide of the webinar that posed the question “how do we increase ROI or return on investment with information system modernization?
Now there are a lot of pieces to that answer but I almost want to take a step back in order to take two forward. so I want to start with a slightly different question .
CLICK
What does success look like?
If we are looking to modernize how we manage information – and many of us are – what is a successful implementation?
Well for me there are actually two specific types of success that we should be looking for – namely short term and long term.
From a short term perspective we should be looking to solve specific problems or challenges within the way we manage information within the business
We should be laying the foundation for more work – but probably most importantly of all. - we should doing this in a completely non-disruptive.
If we get all of that right – then by definition we should achieve a rapid return on investment. Which is of course what we’re discussing here.
However, I DO want to point out that modernization can also deliver significant long term benefits and success also.
It can provide a repeatable way to creation new solutions to business problems, and if starts solving real problems on a regular basis it can garner widespread and use – something that old school ecm tools really never achieved.
And finally it can help you manage and control consolidation of ALL of the many legacy systems that you have managing information within your business at the moment.
By doing that in conjunction with the other benefits – the business can see an overall reduced total cost of ownership for managing information.
And its very important when you start out on a modernization journey to understand which of these success criteria you are aiming for – because the way in which you get to them are different.
CLICK
And to that point – bringing us back to the start of the conversation – in this webinar we’re specifically going to focus on delivering ROI from modernization – we do have a follow up webinar at the end of October that will focus on how to achieve long term reduced total cost of ownership – and we can provide details of that webinar to anyone who is interested later.
But back to today – how do we achieve ROI ?
CLICK
Well let’s pick a business problem to attack.
CLICK
And there are plenty.
These figures come from AIIM research from early 2018 that show that 79% of organizations can’t connect information from different systems
¾s think that getting access to the information locked in legacy is vital.
And when combine those challenges together it should come as no surprise that 75% struggle to find the right information quickly. Its no wonder really is it?
So how about we try and solve all of these in one go?
CLICK
Let’s look at a simple example. Let’s say my organization has 4 systems and I want to find some information.
CLICK
If it takes me 1 minute on average to find information from within a system –
CLICK
Then my best case scenario is that I find the information I’m looking for in the first system I look in – in 1 minute. All is good.
But what if I can’t find it in that first system.
CLICK
Well let’s assume it takes me a further 1 minute to switch between systems – to load it login and so on
CLICK
If that’s the case then if I find the information in system 2 then it will have taken me 3 minutes. 1 minute to look in system 1, then a minute to switch then a further 1 minute to find the info in system 2.
You see where I’m going with this right?
CLICK
Well if we extrapolate this out – our worst case scenario with 4 systems is that it takes us 7 minutes to find one piece of information. That’s a lot longer than the 1 minute we started with.
CLICK
And what it actually means is that on average in this setup it will take 4 minutes to find information.
And let’s face it 1 minute to find information is pretty quick – and most of us have more than 4 systems – so I’m being conservative on the numbers I realise that.
CLCIK
The real insight comes though when you scale this out – the 4 minute per search * the number of staff * the number of searches per year * the annual salary of the staff.
That calculation gives you the amount of money it costs you JUST to find information within your business.
CLICK
Now my numbers are artificial – but to explore what those figures might look like for your business you can head over to an online calculator that we’ve created for you to use at Nuxeo.com/Modernize. I’m sure you’ll be staggered by the results.
So I’ve done a great job at scaring you with the numbers – but what can we do about it?
CLICK
Well at Nuxeo we have a very simple approach to this - we use a methodology called connect and consolidate.
We’ll talk about connect now – and consolidate more so in the TCO-focused webinar that I mentioned earlier.
CLICK
So Connect - well it does exactly what it says on the tin and connects the various systems within your business – and one of the benefits of that is a reduced search time – simply because information is in ONE place – not spread across multiple repositories.
CLCIK
So back to our simple example – instead of having to search across 4 systems -
click
You search from one. In my example if you do that you reduce your average search time to 1 minute – that a 75 reduction in time and money.
Even just connecting two systems together gives you a Worst case search time average of 3m which is a 25% reduction in time and cost.
So what are you getting as a result of doing this?
CLICK
(1m + 1m + 1m + 1m + 1m)
Average 3 min
25% reduction
Well aside from the user satisfaction of finally being able to find information quickly – you are getting exactly what you set out to get – a rapid return on investment.
CLICK
In fact in our example a 75% reduction in cost – simply by connecting systems together and providing a simple, effective search. That’s quite staggering and I’m sure you’ll see similar numbers when you head to the online calculator.
CLICK
But there are more benefits –
Yes you connect multiple repositories,
But this also allows you to connect and get value out of those locked legacy systems, delivers that important ROI
But also provides the platform for you to build new solutions and applications on top of – all of which can access that centralized information.
CLICK
So that has been a very quick drive through a simple way in which you can achieve rapid ROI. But to summarise the overall message
The successful modernization of information can deliver both rapid roi and reduced tco. We’ve focused today on connecting systems to deliver rapid roi - a return on investment that grows with each system you connect, and consolidation takes that concept further by delivering reduced total cost of ownership as well. – BUT THAT is a story for another day and another webinar to be specific.
CLICK
Thank you very much for your attention thus far
I’m now going to hand back to Theresa for the Q&A session
Theresa – all yours.
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