The cloud support the IT change. Virtualization, standardization and automation release precious resources that no more involved in the service management can be dedicate to study how to optimize processes and for evaluate and test new solutions.

1. © 2013 IBM Corporation
Cloud on SAP
la soluzione strategica per il futuro
Otello Costa – Cloud Computing & SAP Sales Leader

2. © 2013 IBM Corporation2
Typical company spending sample

3. © 2013 IBM Corporation3
To solve CIOs challenges, IBM helps them to choose the best
Sourcing strategy aligned with Business and Service Level

4. © 2013 IBM Corporation4
IBM SmartCloud Services offers the full spectrum of choices in each
category and best-of-breed interoperability and integration
SmartCloud
Application Services
High productivity application
development and runtime

Pattern-driven automated
application deployment

Database as a Service

Application Lifecycle
Management
SmartCloud
Managed Applications
Enterprise applications
managed in the cloud

SmartCloud for SAP
Applications

SmartCloud for Oracle
Applications
SmartCloud
Enterprise
Pay-as-you-go self-service
infrastructure with a rich catalog
of preconfigured software

Linux and Windows

Highly dynamic

Access via the Internet
SmartCloud
Enterprise+
Resilient, managed infrastructure
with strong SLAs for production
applications

Linux, Windows, AIX

High resiliency and performance

Choice of shared or private hosted

Access via dedicated connection
Consulting and Migration Services
Infrastructure
as a Service
(Iaas)
Platform
as a Service
(Paas)

5. © 2013 IBM Corporation5
Caratteristiche e funzioni principali:
 Dieci configurazioni predefinite su piattaforma Intel
 Software da cui creare le librerie di immagini
personali:
• Linux® Red Hat e SUSE oppure distribuzioni libere
• Microsoft Windows 2008 & 2003 a 32/64 bit
• Software IBM e non IBM
 Opzioni per aggiungere blocchi di storage persistente
oppure collegamento con il servizio object storage
 Co-location su macchine fisiche diverse
 Possibilità di creare, clonare e salvare le immagini
 Servizi di VPN/VLAN ed IP virtuali multipli
 SLA di 99.9% a livello di servizio
 Opzioni di supporto diversificato: base, premium e
advanced, e sistema operativo
 Sei diversi datacenter selezionabili in U.S.(2),
Germania, Canada, Giappone e Singapore
Opzioni di pagamento:
 A consumo
• VM, immagini selezionate ed indirizzi IP all’ ora,
• Persistent storage per blocchi al mese
• Internet data transfer per GB trasferiti
 Opzione di capacità riservata
• Pool di VM in unità di 64CPU per 6/12 mesi
IBM SmartCloud Enterprise
Enterprise: Secure, rapidly-available
virtual resources

6. © 2013 IBM Corporation6
Caratteristiche e funzioni principali:
 Sette configurazione predefinite su piattaforma
Intel ed otto su piattaforma System P (modificabili)
 Immagini software pre-configurate da cui costruire
le librerie di immagini personali:
 Linux® Red Hat e SUSE oppure distribuzioni
libere
 Microsoft Windows 2008 & 2003 a 32/64 bit,
IBM AIX
 Software IBM e non IBM
 SLA da 98.5 a 99.9% a livello di singola VM
 Co-location su macchine fisiche diverse
 Funzionalità differenziate per categoria di servizio:
 Opzione Bronze, Silver, Gold, Platinum
 Personalizzazione dell’accesso con MPLS (a carico
cliente) e VPN (opzionale)
 Supporto incluso fino alla gestione del sistema
operativo
 Due siti diversi in U.S. ed in Germania
Opzioni di pagamento:
 Pagamento su base canone mensile (impegno
minimo per 12 mesi)
IBM SmartCloud Enterprise+
Entrprise+: Cloud management with added
value of choice and automation above and
beyond provisioning of virtual machines

7. © 2013 IBM Corporation7
Infrastructure as a Service
Servers NetworksStorage Data
Centers
Most clouds have
integrated automated
infrastructure
DatabasesMiddlewar
e
Middleware and databases
are often provisioned and
managed manually
Management of
Database and
directory services
Middleware
and database
automation
Patch
management
Platform as a Service
Middleware
Infrastructure
Integrated
and
Automated
Automate your existing infrastructure and middleware…
Storage
Management

8. © 2013 IBM Corporation8
IBM SmartCloud for SAP Applications
Altre funzioni:
 Riduzione della complessita’ attraverso l’uso si
componenti standard e pre-configurati
 Portale Self-service
 Services catalog basato sui SAPS
 Infrastruttura virtualizzata, scalabile,sicura
 Flessibilita’ e veloci servizi di delivery
 Processi consolidati per assicurare aderenza ai
ruoli di compliance aziendali
 Veloce provisioning di installazioni SAP complesse
 Supporto sistemistico eseguito da personale
certificato sulle varie applicazioni SAP.
SAP Services: IBM cloud solutions are
helping make the vision of on-demand SAP
applications a reality for our customers
Caratteristiche e funzioni principali:
 7 configurazioni predefinite su Intel
 8 configurazioni predefinite su System P
 Immagini di software pre-configurate da utilizzare
per costruire librerie di immagini private:
Linux ® Red Hat e SUSE
Microsoft Windows 2003 & 2008 & 2012 a 32/64
bit, IBM AIX
 SLA da 98.5 a 99.9% sulle singole VM
 Co-location su differenti macchine fisiche
 Funzionalita’ dipendenti dalla categoria del servizio:
 Bronze, Silver, Gold, Platinum
 Connettivita’ via MPLS (cliente) e VPN
 Gestione del Sistema Operativo, backup e HD
 Opzioni di pagamento:
Canone mensile (minimo commitment di 12 mesi)
 Nessun costo di start-up

9. © 2013 IBM Corporation9
SC4SAP Portal - Self Service
Status delle
richieste
Status delle
richieste
Categorie di
servizio
Categorie di
servizioAlcuni folder sono
visibili solo ad
alcune classi
d’utente–es.
Server Mngt folder
e’ visibile solo dal
servizio IBM
Alcuni folder sono
visibili solo ad
alcune classi
d’utente–es.
Server Mngt folder
e’ visibile solo dal
servizio IBM
L’ amministratore
del portale puo’
definire gli utenti e
I loro priviloegi
L’ amministratore
del portale puo’
definire gli utenti e
I loro priviloegi

10. © 2013 IBM Corporation10
Service
Portal
Service Catalogue
Service Request
Management
Service Automation
Management
Service Provisioning
Customer IT admin
Value Delivered: From traditional To cloud
New SAP System 1-2 weeks ~1 day**
SAP Database Refresh 2-3 days ~0,5 days
SAP System Clone 1-2 weeks ~1.5 days
Data Center and DC Network
Management
Operating System and
Server Management
Storage and Backup
Management
Database Management
Optional SAP Operation and
Support Services
SAP BASIS Application:
Configuration, Administration
and Support
Automation
Standardization
Virtualization
Standardization and future automation of SAP application services
increases service delivery quality and reduces SAP provisioning times

11. © 2013 IBM Corporation11
Our SAP managed services come with business-centric service-level
agreements that are designed to align to your business needs.
Service level Definition Target values
Service times
SAP specialists know-how, with
specific knowledge about the
customers’ SAP environments in
English
Around-the-clock availability for SAP
production and non-production
systems, local customer country time
and local public or bank holidays
SAP response time for
production systems
Average SAP response time for SAP
ERP Central Component (ECC) online
dialog steps
Less than or equal to one second
Availability of SAP production
application environment
Monthly availability of the SAP system
(application, database, operating
systems and the managed network)
Standard: 99.5 percent*
High Availability: 99.8 percent**
Availability of SAP
non-production infrastructure
Monthly availability of the SAP non-
production infrastructure (operating
systems and the managed network)
Standard: 99.5 percent*

12. © 2013 IBM Corporation12
• Storage administration
• Hardware availability and fail over
• Backup/restore/diagnostics
• Perimeter and network security
• Server host security
• Hardware and systems software assets
• Network services
• Network maintenance and change
• Equipment configuration management
• Network fail over
Operations Services
Systems Administration
Data Availability Services
Network Services
Computing Infrastructure
Data Center & Network
Security Services
• System and OS maintenance
• System and OS changes
• Capacity management
• 24x7 service desk
• Monitoring and SLA reporting
• Service request management
Applications
Administration
Database Management
• App administration and availability
• Application db administration
• System performance tuning
• Job scheduling
SmartCloud
For Managed
Applications
Enterprise+
Enterprise
(Amazon,
etc)
SmartCloud for Managed Applications – Scope of Services

13. © 2013 IBM Corporation13
Il cambio di paradigma verso il cloud
PROGETTO IT
(IT tradizionale)
SERVIZIO
(Cloud Computing)
Infrastructure
Developer
Service ProviderCloud Service Broker
Cliente
CIO
Consulenza
System Integration
Software Vendor
Fornitore di Infrastruttura
Giorni/uomo
Giorni/uomo
Licenze
software
Acquisto
hardware
• Investimento diretto (CapEx)
• Tempi di approvvigionamento
e implementazione
• Rigidità delle risorse
• Competenze prevalentemente
tecniche
• Variabilizzazione dei costi (OpEx)
• Agilità e rapidità di attivazione
• Scalabilità elastica on demand
• Trasferimento della complessità agli
operatori dell’offerta (SLA ‘ai morsetti’)
System Integration
Consulenza
Cliente
CIO LoB

14. © 2013 IBM Corporation14
SAP Application
Management Services
and Core Consulting
SAP Application Operations and
Database Managmt
SAP Application Operations and
Database Managmt
Cloud OS, Backup, Security and
Network Management
Cloud OS, Backup, Security and
Network Management
Cloud Servers, Storage, DC
Management & Maintenance
Cloud Servers, Storage, DC
Management & Maintenance
IT Strategy & AssessmentIT Strategy & Assessment
Business Application ModernizationBusiness Application Modernization
Business Process TransformationBusiness Process Transformation
SAP Functional Support & Error
Removal
SAP Functional Support & Error
Removal
IBM SmartCloud for
SAP
SAP Basis Application SupportSAP Basis Application Support
SAP Optimization & New
Functions Activation
SAP Optimization & New
Functions Activation
SAP Minor Enhancements &
New Customizations
SAP Minor Enhancements &
New Customizations
SAP UpgradeSAP Upgrade
New Project & Roll OutNew Project & Roll Out
Additional Managed Services

15. © 2013 IBM Corporation15
Approfondimenti
ibm.com/it/cloud
www.ibm.com/it/services/cloud
www.ibm.com/smartcloud
www.thoughtsoncloud.com
www.ibm.com/developerworks/cloud
IBM Italia S.p.A.
Via Circonvallazione Idroscalo
20090 Segrate (MI)
Mobile: +39.335.5820145
otello_costa@it.ibm.com
Otello Costa
Cloud Computing & SAP Sales Leader
IBM - Global Technology Services
Linkedin otellocosta
Twitter @otellocosta