[Note: This is a partial preview. To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] ISO 41001:2018 is the world’s first Facility Management (FM) international standard. ISO 41001 provides the basis for a common interpretation and understanding of FM and the ways in which it can benefit organizations of all kinds. The standard enables an organization to demonstrate that it has a robust process through which to design, manage and improve its integrated FM system. This presentation can be used to brief your employees, new hires and potential auditees so as to create awareness of the ISO 41001:2018 standard. Alternatively, the presentation may be used to supplement your materials for the training of FM professionals and internal auditors. It covers the what and why of ISO 41001, the FM system clause structure, and also offers practical tips on how to handle an audit session. When you are done teaching this material to your employees, they will be much more informed and comfortable with ISO 41001. ​LEARNING OBJECTIVES 1. Provide background knowledge on ISO 41001 2. Gain an overview of ISO 41001 structure 3. Understand the ISO 41001 certification process 4. Gather useful tips on handling the audit session To download this complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations

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© Operational Excellence Consulting. All rights reserved.
ISO 41001:2018
Awareness

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Learning Objectives
Provide
background
knowledge of
ISO 41001
Gain an
overview of
ISO 41001
structure
Understand
the ISO 41001
certification
process
Learn useful
tips on
handling an
audit session
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Contents
2
3
4
ISO 41001 Structure
ISO 41001 Certification Process
Handling an Audit Session
1 Overview of ISO 41001

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About ISO
§ Non-governmental organization (NGO) established in
1947, based in Geneva, Switzerland
§ Has a membership of 160 national standards institutes
from countries in all regions of the world

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5
“ISO 41001 is the .irst
standard of its kind for facility
management and has the
potential to make a real
difference to organizations by
improving workforce health
and safety, reducing their
impact on the environment
and making considerable cost
savings and ef.iciencies.”
Stanley Mitchell
Chair of ISO/TC 267, Facility Management

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Introduction to Facility Management
§ The future of work is all about employee experience
(source: Forbes magazine, 2017)
§ The global outsourced facility management (FM) market
will be worth USD 1 trillion by 2025 (source: CBRE, 2017)

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Introduction to Facility Management
§ Increasing need for an
integrated FM to effectively
address the rapidly changing
needs and demands of the
various interested parties that
it serves
§ FM affects the health, well-
being and quality of life of
much of the world’s societies
and population through the
services it manages and
delivers

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What is ISO 41001?
§ ISO 41001 is a Facility
Management (FM)
standard published in
April 2018
§ It is designed to help an
organization establish,
implement, maintain and
improve an integrated
Facility Management
compliance program

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Objectives of the ISO 41001 FM System
Provides the basis for a
common interpretation
and understanding of FM
and the ways in which it
can benefit organizations
of all kinds
Enables an organization
to demonstrate that it has
a robust process through
which to design, manage
and improve its integrated
FM system

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Advantages of Certification
§ Certification to ISO 41001 is
voluntary
§ Independent check of
conformity by a third party
§ Indicates an effective Facility
Management system
§ National/International
recognition
§ Provides competitive advantage
§ Improves company image

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ISO 41001 is Based on the ISO High-Level
Structure for Management System Standards
1. Scope
2. Normative References
3. Terms & Definitions
4. Context of the Organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance Evaluation
10. Improvement

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Process Approach Methodology in Facility
Management
9. Performance
evaluation
10. Improvement
8. Operation
4. Context
5. Leadership
6. Planning
7. Support
Implement
Improve
Measure FM Plans
FM Policy
FM Strategy
Core Business Strategy Supported by FM
DEMAND ORGANIZATION
(FM) ORGANIZATION
CHECK PLAN
DO
ACT
Source: Adapted from ISO

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ISO 41001 Clause Structure (4-10)
PLAN DO CHECK ACT
4. Context of the
organization
5. Leadership 6. Planning 7. Support 8. Operation 9. Performance
evaluation
10. Improvement
4.1 Understanding the
organization and its
context
5.1 Leadership and
commitment
6.1 Actions to address
risks and
opportunities
7.1 Resources 8.1 Operational
planning and control
9.1 Monitoring,
measurement,
analysis and
evaluation
10.1 Nonconformity
and corrective action
4.2 Understanding the
needs and
expectations of
interested parties
5.2 Policy 6.2 FM objectives and
planning to achieve
them
7.2 Competence 8.2 Coordination with
interested parties
9.2 Internal audit 10.2 Continual
improvement
4.3 Determining the
scope of the FM
system
5.3 Organizational
roles, responsibilities
and authorities
7.3 Awareness 8.3 Integration of
services
9.3 Management
review
10.3 Preventive
actions
4.4 FM system 7.4 Communication
7.5 Documented
information
7.6 Organizational
knowledge

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Becoming ISO 41001 Certified
§ The certification body
examines the FM system for
conformity to the ISO 41001
standard
§ The ISO 41001 audit is a
compliance audit
§ Certification means the
organization has a
documented FM system that is
fully implemented and meets
ISO 41001 requirements

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Audit Findings
Minor Non-conformity
Observation
Major Non-conformity

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Auditee’s Conduct
§ Polite
§ Professional
§ Positive / Receptive
§ Sincere
§ Commitment
§ Formal but not overly
serious

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Interacting with Auditors
§ Be honest and open
§ Recognize they may be experts
§ Realize they may not be subject
matter experts
§ Understand the purpose of the
meeting and review related records
prior to interviews
§ Turn mobile phones to silent mode

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Interacting with Auditors
§ Assume auditors are familiar with
your organization’s FM system
§ Challenge auditors
§ Show more competence in ISO
41001
§ Argue internally
§ Express unfairness
§ Ask for solution
§ Fix non-conformities on the spot

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About Operational Excellence
Consulting
§ Operational Excellence Consulting is a management
training and consulting firm that assists organizations in
improving business performance and effectiveness.
§ The firm’s mission is to create business value for
organizations through innovative operational excellence
management training and consulting solutions.
§ OEC takes a unique “beyond the tools” approach to enable
clients develop internal capabilities and cultural
transformation to achieve sustainable world-class excellence
and competitive advantage. For more information, please visit
www.oeconsulting.com.sg

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