Four Steps of Gemba Walk Poster
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![Gemba Walk
© Operational Excellence Consulting. All rights reserved.
1. KNOW YOUR PURPOSE
Define the objective, scope, and
stakeholders for the Gemba Walk.
§ Define the objective of the Gemba Walk,
whether it is to identify areas of
improvement, validate a process, or gain an
understanding of the workflow.
§ Determine the scope of the Gemba Walk,
including the areas or departments to be
observed and the timeframe for the
observation.
§ Identify the key stakeholders who will be
involved in the Gemba Walk, such as the
process owners, subject matter experts,
and team members.
2. KNOW YOUR GEMBA
Understand the physical environment,
processes, and people involved in the
Gemba.
§ Conduct a pre-walk briefing with the
stakeholders to understand the current
state of the Gemba and the issues that
need to be addressed.
§ Observe the physical environment,
including the layout of the space, the flow of
materials and people, and any potential
hazards.
§ Identify the key processes and workflows
that are critical to the success of the
Gemba.
§ Engage with the people who work in the
Gemba to understand their roles,
responsibilities, and challenges.
4. VALIDATE & IMPROVE
Analyze observations and insights,
validate with stakeholders, and
implement improvements.
§ Share the observations and insights
gathered during the Gemba Walk with
stakeholders.
§ Develop a plan to address the issues
identified, including prioritization of
improvement opportunities, resource
allocation, and timelines.
§ Validate the proposed improvements with
the stakeholders to ensure they are feasible
and align with the overall objectives of the
Gemba.
§ Implement the improvements and monitor
their effectiveness over time.
3. OBSERVE THE FRAMEWORK
Observe the Gemba processes in action,
identify inefficiencies, and gather
feedback from stakeholders.
§ Observe the processes and workflows in
action, taking note of any inefficiencies,
bottlenecks, or waste.
§ Look for opportunities to improve the
process, such as by eliminating non-value-
added steps, streamlining workflows, or
reducing cycle time.
§ Engage with the people who work in the
Gemba to understand their perspective on
the process and gather feedback on
potential improvements.
§ Document the observations and insights
gathered during the Gemba Walk.
Validate &
Improve
Observe the
Framework
Know Your
Gemba
Know Your
Purpose
FOUR STEPS
OF GEMBA
WALK
The objective of a Gemba Walk is to involve everyone who
touches the process in order to gain a comprehensive
understanding of the purpose, process, and people involved.
By grasping the situation in this way, improvement becomes
possible and more likely to succeed.
“Genchi Genbutsu [go and see the actual situation] means
imagining what you are observing is your own job, rather than
somebody else’s problem, and making efforts to improve it.”
Akio Toyoda](https://image.slidesharecdn.com/preview-gembawalkposter04-2023-230422120344-d5873883/85/Four-Steps-of-Gemba-Walk-Poster-1-320.jpg)
![Gemba Walk
© Operational Excellence Consulting. All rights reserved.
1. KNOW YOUR PURPOSE
Define the objective, scope, and
stakeholders for the Gemba Walk.
§ Define the objective of the Gemba Walk,
whether it is to identify areas of
improvement, validate a process, or gain an
understanding of the workflow.
§ Determine the scope of the Gemba Walk,
including the areas or departments to be
observed and the timeframe for the
observation.
§ Identify the key stakeholders who will be
involved in the Gemba Walk, such as the
process owners, subject matter experts,
and team members.
2. KNOW YOUR GEMBA
Understand the physical environment,
processes, and people involved in the
Gemba.
§ Conduct a pre-walk briefing with the
stakeholders to understand the current
state of the Gemba and the issues that
need to be addressed.
§ Observe the physical environment,
including the layout of the space, the flow of
materials and people, and any potential
hazards.
§ Identify the key processes and workflows
that are critical to the success of the
Gemba.
§ Engage with the people who work in the
Gemba to understand their roles,
responsibilities, and challenges.
4. VALIDATE & IMPROVE
Analyze observations and insights,
validate with stakeholders, and
implement improvements.
§ Share the observations and insights
gathered during the Gemba Walk with
stakeholders.
§ Develop a plan to address the issues
identified, including prioritization of
improvement opportunities, resource
allocation, and timelines.
§ Validate the proposed improvements with
the stakeholders to ensure they are feasible
and align with the overall objectives of the
Gemba.
§ Implement the improvements and monitor
their effectiveness over time.
3. OBSERVE THE FRAMEWORK
Observe the Gemba processes in action,
identify inefficiencies, and gather
feedback from stakeholders.
§ Observe the processes and workflows in
action, taking note of any inefficiencies,
bottlenecks, or waste.
§ Look for opportunities to improve the
process, such as by eliminating non-value-
added steps, streamlining workflows, or
reducing cycle time.
§ Engage with the people who work in the
Gemba to understand their perspective on
the process and gather feedback on
potential improvements.
§ Document the observations and insights
gathered during the Gemba Walk.
Validate &
Improve
Observe the
Framework
Know Your
Gemba
Know Your
Purpose
FOUR STEPS
OF GEMBA
WALK
The objective of a Gemba Walk is to involve everyone who
touches the process in order to gain a comprehensive
understanding of the purpose, process, and people involved.
By grasping the situation in this way, improvement becomes
possible and more likely to succeed.
“Genchi Genbutsu [go and see the actual situation] means
imagining what you are observing is your own job, rather than
somebody else’s problem, and making efforts to improve it.”
Akio Toyoda](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Four Steps of Gemba Walk Poster
- 1. Gemba Walk © Operational Excellence Consulting. All rights reserved. 1. KNOW YOUR PURPOSE Define the objective, scope, and stakeholders for the Gemba Walk. § Define the objective of the Gemba Walk, whether it is to identify areas of improvement, validate a process, or gain an understanding of the workflow. § Determine the scope of the Gemba Walk, including the areas or departments to be observed and the timeframe for the observation. § Identify the key stakeholders who will be involved in the Gemba Walk, such as the process owners, subject matter experts, and team members. 2. KNOW YOUR GEMBA Understand the physical environment, processes, and people involved in the Gemba. § Conduct a pre-walk briefing with the stakeholders to understand the current state of the Gemba and the issues that need to be addressed. § Observe the physical environment, including the layout of the space, the flow of materials and people, and any potential hazards. § Identify the key processes and workflows that are critical to the success of the Gemba. § Engage with the people who work in the Gemba to understand their roles, responsibilities, and challenges. 4. VALIDATE & IMPROVE Analyze observations and insights, validate with stakeholders, and implement improvements. § Share the observations and insights gathered during the Gemba Walk with stakeholders. § Develop a plan to address the issues identified, including prioritization of improvement opportunities, resource allocation, and timelines. § Validate the proposed improvements with the stakeholders to ensure they are feasible and align with the overall objectives of the Gemba. § Implement the improvements and monitor their effectiveness over time. 3. OBSERVE THE FRAMEWORK Observe the Gemba processes in action, identify inefficiencies, and gather feedback from stakeholders. § Observe the processes and workflows in action, taking note of any inefficiencies, bottlenecks, or waste. § Look for opportunities to improve the process, such as by eliminating non-value- added steps, streamlining workflows, or reducing cycle time. § Engage with the people who work in the Gemba to understand their perspective on the process and gather feedback on potential improvements. § Document the observations and insights gathered during the Gemba Walk. Validate & Improve Observe the Framework Know Your Gemba Know Your Purpose FOUR STEPS OF GEMBA WALK The objective of a Gemba Walk is to involve everyone who touches the process in order to gain a comprehensive understanding of the purpose, process, and people involved. By grasping the situation in this way, improvement becomes possible and more likely to succeed. “Genchi Genbutsu [go and see the actual situation] means imagining what you are observing is your own job, rather than somebody else’s problem, and making efforts to improve it.” Akio Toyoda
- 2. Gemba Walk © Operational Excellence Consulting. All rights reserved. 1. KNOW YOUR PURPOSE Define the objective, scope, and stakeholders for the Gemba Walk. § Define the objective of the Gemba Walk, whether it is to identify areas of improvement, validate a process, or gain an understanding of the workflow. § Determine the scope of the Gemba Walk, including the areas or departments to be observed and the timeframe for the observation. § Identify the key stakeholders who will be involved in the Gemba Walk, such as the process owners, subject matter experts, and team members. 2. KNOW YOUR GEMBA Understand the physical environment, processes, and people involved in the Gemba. § Conduct a pre-walk briefing with the stakeholders to understand the current state of the Gemba and the issues that need to be addressed. § Observe the physical environment, including the layout of the space, the flow of materials and people, and any potential hazards. § Identify the key processes and workflows that are critical to the success of the Gemba. § Engage with the people who work in the Gemba to understand their roles, responsibilities, and challenges. 4. VALIDATE & IMPROVE Analyze observations and insights, validate with stakeholders, and implement improvements. § Share the observations and insights gathered during the Gemba Walk with stakeholders. § Develop a plan to address the issues identified, including prioritization of improvement opportunities, resource allocation, and timelines. § Validate the proposed improvements with the stakeholders to ensure they are feasible and align with the overall objectives of the Gemba. § Implement the improvements and monitor their effectiveness over time. 3. OBSERVE THE FRAMEWORK Observe the Gemba processes in action, identify inefficiencies, and gather feedback from stakeholders. § Observe the processes and workflows in action, taking note of any inefficiencies, bottlenecks, or waste. § Look for opportunities to improve the process, such as by eliminating non-value- added steps, streamlining workflows, or reducing cycle time. § Engage with the people who work in the Gemba to understand their perspective on the process and gather feedback on potential improvements. § Document the observations and insights gathered during the Gemba Walk. Validate & Improve Observe the Framework Know Your Gemba Know Your Purpose FOUR STEPS OF GEMBA WALK The objective of a Gemba Walk is to involve everyone who touches the process in order to gain a comprehensive understanding of the purpose, process, and people involved. By grasping the situation in this way, improvement becomes possible and more likely to succeed. “Genchi Genbutsu [go and see the actual situation] means imagining what you are observing is your own job, rather than somebody else’s problem, and making efforts to improve it.” Akio Toyoda
- 3. © Operational Excellence Consulting. All rights reserved. 3 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg