Ritetrac 2016 training catalog

Ritetrac Consulting Nigeria Limited::: Copyright 2015:::www.ritetracconsult.com.ng::: 1
TRAINING
COURSES CATALOG
2016

COURSE CONTENT
COURSE COURSE FEE ___ DURATION
BUSINESS DEVELOPMENT…………………………………………….80,000 3 DAYS
BUSINESS INNOVATION AND CREATIVITY……………………..90,000 2 DAYS
CHANGE MANAGEMENT…………………………………………………. 75,000 2 DAYS
CONSTRUCTION PROJECT MANAGEMENT………………….…. 100,000 3 DAYS
CORPORATE EVENT MANAGEMENT ……….…………………….. 54,900 3 DAYS
CUSTOMER RELATIONSHIP MANAGEMENT…………………… 100,000 3 DAYS
CUSTOMER SERVICE INTELLIGENCE……………………………….. 65,000 2 DAYS
DEVELOPING EXCELLENT FACILITATION …………..………….. 84,000 2 DAYS
DIGITAL MARKETING ………………………………………………………. 4,000 2 DAYS
EFFECTIVE INTERNATIONAL BUSINESS MANAGEMENT…….. 75,000 2 DAYS
EMOTIONAL INTELLIGENCE ……………………………………………….. 70,000 2 DAYS
EXECTUIVE MASTER CLASS IN STRATEGIC MANAGEMENT…… 120,000 2 DAYS
INFORMATION AND COMMUNICATION TECH. PROJECT MNGT… 100,000 3 Days

LEADERSHIP & TEAM BUILDING…………………………………………… 75,000 3 DAYS
LEAN PROJECT MANAGEMENT …………………………………………. 180,000 3 DAYS
LEAN SIX SIGMA YELLOW BELT………………………………………. 100,000 3DAYS
LEAN SIX SIGMA GREEN BELT……………………………………..……. 150,000 4 DAYS
LEAN SIX SIGMA BLACK BELT…………………………..…………..…….. 180,000 5 DAYS
LEAN SIX SIGMA FOR EXECUTIVES………………………………..……….. 180,000 3 DAYS
MASTER CLASS FOR SECRETARIES & PA’S………………………………….. 75,000 2 DAYS
NEGOTIATION SKILLS & DECISION MAKING FOR MANAGERS…… 100,000 2 DAYS
NEW PRODUCT DESIGN ………………………………………………………….… 80,000 3 DAYS
PROJECT MANAGEMENT PROFESSIONAL………………………….……… 64,900 4 DAYS
PROFESSIONAL IN BUSINESS ANALYST……………………………………….. 180,000 3 DAYS
PUBLIC SECTOR MARKETING …………………………………………………… 75,000 2 DAYS
RETAIL MANAGEMENT……………………………………………………………… 60,000 2 DAYS
SERVICE MARKETING…………………………………………………….………….. 80,000 2 DAYS
SKILLS FOR ADMINISTRATIVE ASSISTANTS …………………………..….. 45,000 1 DAYS
STRATEGIC BRAND MANAGEMNENT MASTER CLASS…………….…… 85,000 2 DAYS

STRATEGIC HUMAN RESOURCE MANGEMENT……………………..…… 100,000 3 DAYS
SUPERVISORY LEADERSHIP SKILLS & DELEGATION……………….…. 75,000 3 DAYS
TEAM BUILDING AND PERSONAL EFFECTIVENESS…………………... 75,000 2DAYS
TELEMARKETING ………………………………………………………………….. 80,000 3 DAYS
TIME MANAGEMENT………………………………………………………..…….. 45,000 1 DAYS
TOTAL QUALITY MANAGEMENT (TQM)……………………………….. 110,000 3 DAYS
TRAIN THE TRAINER…………………………………………………………..… 70,000 2DAYS

Business Development Master Class Training
Training Overview
Business Development Master Class Training prepares participants to meet and surmount
requirements for crafting, deploying and managing strategic value proposition along with
dynamic considerations of business portfolio; in addition to mapping and streaming the flow of
value in consonance with arrays of challenging forces, so as to optimize business growth in
accordance with strategic intent.
COURSE OBJECTIVES
 Understanding the sales process
 Developing the new business funnel
 The role of marketing and brand generation
 Developing Competitive Intelligence
 Proposal strategy development and execution

LEARNING OUTCOMES
 Expertise in crafting, deploying and managing strategic value proposition
 Competence in development and implementation of business growth control systems
 Capability for development of high-flying business portfolio
 Competence in evolving channels and markets
 Capability for development and implementation of restructuring strategies
 Competence in managing business innovation
 Expertise in developing and boosting profitability drivers and strategic competitiveness
BENEFITS OF BUSINESS DEVELOPMENT MASTER CLASS TRAINING
To the Individual
 Learn how to create new businesses while milking the existing businesses.
 It would strengthen your core abilities and innovative capabilities
 Develop a reputation that will make you a valid contributor to your organization
 Expertise in crafting, deploying and managing strategic value proposition
 Competence in development and implementation of business growth control systems
 Capability for development of high-flying business portfolio

 Create value through the application of new and enhanced capabilities
BENEFIT OF BUSINESS DEVELOPMENT MASTER CLASS
TRAINING
To the Organization
 Increase ROI through new and existing markets.
 Gain a competitive edge in the market place and win a larger market share.
 Competence in evolving channels and markets
 Capability for development and implementation of restructuring strategies
 Competence in managing business innovation
 Expertise in developing and boosting profitability drivers and strategic competitiveness
 Enhance delivery of business objectives
 Gain a deep understanding of key business challenges and opportunities
 A strengthened ability to develop and implement innovative strategies.
DURATION: 3 Days
PRICE: N80,000

BUSINESS INNOVATION AND CREATIVITY
TRAINING
TRAINING OVERVIEW
Business Innovation and Creativity Training empowers learners to develop their creative human
potential to improve, enhance, and transform their businesses, communities, and personal lives.

Companies cannot grow revenues in today’s competitive global business environment without the
ability to understanding customers and markets trends, achieving market insights is a core
competency that must be nurtured, resourced and supported at the highest levels of the
organization. This workshop is designed to help you develop ideas and action plans to address
your real-world goals, challenges and problems using fresh thinking. Leading organizations
invest in business innovation training to create a culture of innovation.
COURSE OBJECTIVES
 Business Innovation and Creativity Training looks at the drivers for innovation and gives
delegates tools and tips to:
 Understand the need for an innovation strategy
 Changing the working environment to promote innovation and creativity
 Using creative thinking to bring real ideas back into work
 Learning what innovation is and how it applies to them
 Understanding why finance and cost/benefit analysis principles can work alongside ‘good’
ideas
 Look at how your management processes should encourage and not stifle ideas, and how
to best reward ideas How to facilitate ideas and how to make every idea count
 Making ideas into reality, how innovation strategies should work and what prevents them
from doing so
 This is a highly interactive workshop and delegates are encouraged to bring their own
ideas for group interaction. It is ideal to help kick-start product or sales strategies,
company direction or growth management
DURATION: 2 Days
PRICE: ₦90,000.00

CONSTRUCTION PROJECT MANAGEMENT
CONSTRUCTION PROJECT MANAGEMENT
OVERVIEW
Construction Project Management provides advanced industry knowledge and new skills to
ensure that construction projects are completed on time, within budget, to the appropriate quality
standard and to exacting safety requirements.
CONSTRUCTION PROJECT MANAGEMENT OBJECTIVES
By attending you will:

 Learn the total Project perspective on the management of Construction projects from
inception to completion.
 Learn how to apply business process analysis to the management of projects.
 Learn the basic principles of construction project management which will allow
participants to apply those principles to their particular management problems.
 Review and synthesize the large number of different tools and techniques proposed for
improving construction performances, from risk management and value management
through to supply chain management, quality assurance.
 Learn the construction health and safety practices
 Learn the construction environmental management processes
 Learn the construction financial management processes, cost control, and performance
evaluation and report.
 Learn the project claim management processes
 Place the use of information and communication technology ICT at the heart of
Construction project.
DURATION: 3 Days
PRICE: ₦100,000.00

Change Management
Course Overview
This change management training course teaches participants how to develop
the skills to proactively address change and meet the challenges of transition in
the workplace. Students will work with various employees to overcome the
problems encountered when making changes in your organization. Participants
will also learn how to develop the ability to effectively handle organizational
changes by examining the transition process and understanding their own, and
others, needs and responses to each phase.
Course Goals

Learn the basics of change management.
Learn to proactively address change.
Learn the steps of a change process.
Learn to adapt to change.
Learn to manage change.
Course Outline
Fundamentals of change management
Basics of change management
Importance of change
Leading change
Change process
Steps of a change process
Choose an action
Implement the action
Monitor the progress
Obstacles to change

Resistance
Complacency
Crisis
Managing change
Creativity
Commitment
Communication
Adapting to change
Truths and misconceptions
Factors affecting response
"Endings" phase
Coping with uncertainty
"Exploration" phase
Management of the "exploration" phase
Moving forward
"New beginnings" phase

Management of "new beginnings" phase
Duration: 2 Days
Course Fee: N75,000
CORPORATE EVENT MANAGEMENT
TRAINING
COURSE DESCRIPTION
Corporate event management workshop in Nigeria will give you in
depth theoretical and Practical knowledge to deliver successful
events on time on budget and on schedule. The framework we teach
is in line with best practices for managing events of any type and size.

Key benefits from this workshop:
Participants will gain skills that will enable them plan, execute,
monitor and control/Close an event successfully while insights will be
given on Event brief clarification, Stakeholder/Vendor management
etc. Integrating Social Media tools marketing for Event Management
will be given and much more.
Duration: 3 Days
Course Fee: N54,900
Customer Relationship Management Training
Training Overview
Customer Relationship Management Training (CRM) is one of the most important components for
sustenance and growth of an organization. With the advancement of software technologies, significant
progress has been made in designing and managing CRM systems. These efforts envisage facilitating
better customer interactions and greater understanding about customers; thus helps an organization build
competitive advantages.
This course plans to impart a sound introduction to CRM, a comprehensive understanding of the
processes involved, strong understanding of software components in different CRM systems, and
practical applications of CRM in different sectors. As the course is targeted to students of rural
management, it includes practical examples with strong lineage to rural planning and development.

Course Objectives
At the end of the programme, participants should be able to do the following:
 Conduct effective customer profile analysis
 Craft and implement customer relationship strategies
 Execute customer profitability analysis and manage customer experience
 Use analytics for building company-centered advocacy in the market
 Implement sustainable customer loyalty programmes
 Coordinate service delivery system in field service, help desk and technical support
 Manage call center operations and personnel
 Develop fitting customer-centricity delivery systems
 Identify and implement feasible best practices in customer-centricity
 Develop performance-orientated value model
 Conduct proper evaluation of technological solutions in CRM and customer-centricity
Benefits of Customer Relationship Management Training
To individuals
 Customer needs will be met more effectively by understanding specific customer
requirements

 Conduct effective customer profile analysis
 Effective targeted marketing communications aimed specifically at customer needs
 Ability to create value for organizations and customers
 Ability to analyze the different components of a CRM plan
 Coordinate service delivery system in field service, help desk and technical support
To the Organization
 Shorten your sales cycle
 Manage Resources
 Increase sales revenue
 Ability to increase value from organization’s existing customers and reduce cost
associated with supporting and servicing them, increasing your overall efficiency and
reducing total cost of sales
 Enhances increase customer satisfaction and retention, ensuring that organization’s good
reputation in the marketplace continues to grow
 Development of a more personal approach, new or improved products and services in
order to win more business in the future
 Acquisition and application of different approaches to CRM that are best suited to the
client’s culture.
DURATION: 3 Days
PRICE: ₦100,000.00

CUSTOMER SERVICE INTELLIGENCE
COURSE
COURSE OVERVIEW
Customer service intelligence course at Ritetrac ultimate goal is to increased customer loyalty
and retention. This requires the integration of many different parts of a business, from senior
management to the sales force, from marketing to production and human resources.
COURSE OBJECTIVES
After this customer service training course, delegates will be able to:
 Recognize what ‘customer service excellence’ really means – to you and your customers
 Understand the logic behind spending more on valuable customers, rather than “one-size-
fits-all” marketing
 Understand and shape the role of each employee in the customer value chain
 Identify ‘best practice’ in managing different customer situations, including complaints
 Motivate and maintain morale in front-line customer service staff and teams
 Integrate all aspects of your organization to manage and exceed customer expectations
 Develop, motivate and inspire customer-value staff to deliver high quality consistently

 Measure and assess how well customer service standards and objectives are being
achieved
 Overcome internal communication barriers
 Form stronger relationships with individual customers through interactive Customer
Centric (CC) processes and standards
BENEFITS
To Individuals
 Acquisition of skills to eliminate unnecessary and costly calls to third parties
 Ability to pinpoint in real-time, any general problem so that customers enquiries are
quickly answered
 Ability to demonstrate professional customer service skills to improve customer
satisfaction and customer loyalty
 Developing listening skills and questioning techniques that can shorten the interaction
time with customers
 Ability to use case-based reasoning approach to perform an important task
 Ability to clearly explain next step in a process and confirming that the customer is
satisfied which in turn decreases the number of callbacks or return customers
 Acquiring a common process and language for dealing with customers
 Ability to provide awesome customer service in a way that incorporates personal
strengths
To the Organization

 Organizations will be able to meet and exceed customer needs and expectations,
guaranteeing satisfaction
 Deliver an experience a customer can value
 Ability to gain more business through converting enquiries into sales
 Acquiring skill on how to go above and beyond customer’s expectations and provide the
kind of stellar service that creates life-long customers.
 Ability to recognize the concept that customer satisfaction leads to increase in customer
loyalty which leads to increase in profit.
DURATION: 2 Days
PRICE: ₦65,000.00

Developing Excellent Facilitation Skills
Training
Overview
Developing Excellent Facilitation Skills Training workshop has been created to make core
facilitation skills better understood and readily available for your organization. It represents
materials and ideas that have been tested and refined over twenty years of active facilitation in all
types of settings. How You Will Benefit:
Distinguish facilitation from instruction and training.
Identify the competencies linked to effective small group facilitation.
Understand the different between content and process.
Identify the four stages of team development and ways to help teams through each stage.
Use common process tools to make meetings easier and more productive.
DURATION: 2 days
PRICE: ₦80,000.00

Digital Marketing Training
The success of every organization lies in its ability to harness digital marketing
platforms and to stay ahead of its competition, with every market segment online
and digital technologies particularly the internet, influencing every aspect of our
lives.
This 3-day workshop will help you learn from industry experts how to generate
excellent content to increase your online lead generation and consumer
engagement, understand what impact your digital marketing activities are having
on your organization and how to optimize your digital marketing strategy for
maximum growth.
Rooted in the exercises given are practical understandings of the core digital
marketing techniques to enable you leave with solid hands-on experience that
you can immediately implement in your daily business activities. Special
emphasis is placed on applying these techniques at international standards,
thereby equipping you for today’s global marketplace.

Five modules are taught for this Workshop with delivery within 2 days:
Fundamentals of Digital Marketing
Social Media Marketing
Mobile Marketing
Digital Marketing Strategies
Google Analytics
Business Ethics
Course Fee: N40,000
Effective International Business Management
Objectives:
 The World of International Business
 Cultural and Social Influences
 International Communications
 The International Trade Environment
 Importing, Exporting, and International Trade
 Governmental and Legal Influences

 Economic and Currency and Risk Management geographic Influences
 Business Ownership and Entrepreneurship
 Organizational Management and Strategy
 Production and Quality Control
Course Description:
A study of the basic processes and concepts of management. The course includes study
of legal, social, political environment with specific emphasis on the behavioral
perspectives in organizations.
Duration: 2 Days
Course Fee: N75,000
Emotional Intelligence Training
Overview
Emotional intelligence Training, also called EQ, is the ability to be aware of and to manage
emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get
you in the door, but it is your EQ, your ability to connect with others and manage the emotions of
yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well,
some were not so great. The mean and the meek and all those in between can teach us more than
they realize. When we look at the truly extraordinary people who inspire and make a difference
you will see that they do this by connecting with people at a personal and emotional level. What
differentiated them was not their IQ but their EQ – their emotional intelligence. This course will
give you the EQ edge.
OBJECTIVES

What you will achieve
 An understanding of the importance of using Emotional Intelligence
 The ability to create an environment for productive work relationships
 A model to guide your responses to difficult and challenging situations
 An approach for more intentional actions
 The ability to self-motivate while tempering negative responses
 Team communication skills for running effective meetings, decision-making, and creative
problem-solving
 One-on-one communication skills for constructive feedback and conflict management
 The opportunity to practice applying tools and skills through individual and group
exercises
 The confidence to deal with resistance and negativity
 The ability to demonstrate leadership qualities that promote trust, motivation, and
commitment to results
 Skills in “outcome thinking”
What you will learn
 How to recognize and understand the five competencies for building Emotional
Intelligence
 Self-motivation and job satisfaction as factors that contribute to high performance
 Practical tools and skills for communicating effectively, assertively, and collaboratively

 Influencing and partnering skills
 Communication approaches and skills for developing relationships and ownership for
successful outcomes and follow through
 Skills for conflict management and dealing with difficult situations
 How to choose perceptions and behaviors that will lead to positive outcomes
Benefits of Emotional Intelligence Training
To Individuals
 You will understand how your emotions affect your performance
 Demonstrate empathy in a wide range of situations
 Deal with disappointments, challenges and obstacles
 Use Emotional Intelligence in difficult conversations
 Become effective working with others
 Become a strong performer
 Ability to change the tactics we use in managing ourselves and our relationships with
others.
 Develop social awareness
 Get ahead in your career
To the Organization

 Benefits of Emotional Intelligence Training
 Develop a competitive edge
 Avoid internal and external complications
 Obtain Respect from employees and clients
 Become a voice that wants to be heard
 Identify happenings in and around
 Ability to sympathize
DURATION: 2 Days
PRICE: N70,000
Executive Master Class for Global Marketing
Enhance your understanding of the marketing process, whether you are new to the field, or an established
marketing veteran. As a part of your learning experience, you will explore many tools and techniques that
will help you in your daily marketing activities. Gaining an understanding of global marketing tools and
techniques will help to strengthen your company's market position. You will create an action plan to further
develop a successful global marketing strategy.
 Explain the process of marketing and its key functions.
 Learn to recognize different types of customers.
 Differentiate the elements of a marketing mix program.
 Identify marketing resources that can be used to create value and describe the fundamentals of
market orientation.

 Use a SWOT chart to analyze internal and external marketing environments.
 Discuss the importance of marketing resources and show their relationship to company
performance.
 Characterize a target market using specific market segmentation criteria.
 Analyze customer purchasing processes and design a unique value proposition.
 Describe the process of new product development.
 Define your brand and explain the meaning of brand reality.
 Distinguish between in-process and end-result metrics.
 Select market-based metrics to evaluate performance.
 Create an action plan to enhance global market performance.
Course Fee: N100,000
Executive Master Class in Strategic Management
The most successful executives are strategic managers and creative
thinkers. They know how to diagnose complex problems, craft
innovative solutions, and align the organization. The Harvard Division
of Continuing Education offers a portfolio of programs that can help
you analyze your company’s industry strengths and weaknesses—
and implement a winning strategy that drives innovation and
performance.

Each offering delves into the latest business theories and strategic
tools to help you build and sustain a competitive advantage. Through
hands-on exercises, interactive lectures, and dynamic discussions,
you’ll learn how to master the fundamentals of strategy, apply internal
and external consulting frameworks, and chart a strategic course for
a range of competitive landscapes.
Duration: 2 Days
Course Fee: N120,000
INFORMATION & COMMUNICATION
TECHNOLOGY PROJECT MANAGEMENT

INFORMATION TECHNOLOGY PROJECT
MANAGEMENT OVERVIEW
Information technology project management training will equip delegates with the techniques to
master all the elements and challenges that go into being a top-notch IT project manager. As an
Information Systems Project manager, your job has evolved from applications development to
business systems integration. In this course, you’ll discover the tools and techniques that will
help you optimize the systems development life-cycle processes so that you can bring your
projects online more effectively, more quickly and on budget. You’ll learn how to accelerate
development and compress design time and how to use capability and maturity models so that
you can access where your IT processes currently are.
STANDARD: A guide to the project management body of knowledge (PMBOK Guide) areas are
covered.
BENEFITS OF INFORMATION TECHNOLOGY PROJECT
MANAGEMENT TO INDIVIDUALS
Comprehensive understanding of the various processes of IT project management.
Having an advanced set of project management tools and techniques for immediate IT project
application at the workplace.
Having a ready set of working templates, forms and checklists relevant for use in IT projects at
their place of work.

BENEFITS OF INFORMATION TECHNOLOGY PROJECT
MANAGEMENT TO ORGANIZATIONS
 Ability to set up a PMO or contribute positively to an existing one
 Better understanding of project selection decisions
 Improved ability of delegates to plan, schedule and control a project
 Mastering inter-personal skills needed to effectively manage project teams
 Improved ability to develop appropriate performance measures
 A wider choice of project planning techniques
INFORMATION TECHNOLOGY PROJECT MANAGEMENT COURSE
OBJECTIVES
How You Will Benefit
 Maintain control of your projects with proven scheduling techniques
 Deliver quality systems on time
 Plan for the unexpected
 Budget more effectively
 Keep conflict at a minimum
 Expertly use PM software tools you will learn to:

 Define the role of the IT project manager
 Develop a results-driven project management team
 Identify, interpret, and manage the real project requirements
 Develop a focused project plan to manage IT Projects
 Estimate IT project costs and schedules using proven techniques
 Find solutions to problems specifically related to IT projects Course Content: Overview of
IT Project Management
 Definition and characteristics of IT project management
 Common reasons why IT projects fail
 Critical factors for IT project success
 The IT project life cycle and the activities of each life cycle phase
 Project processes common to all projects Concept Phase
 Selecting and funding IT projects
 Identify key project stakeholders
 Describe the purpose and content of a IT business case
 Prepare a project charter Requirements Phase
 Identify and articulate customer requirements
 Distinguish between functional and technical requirements

 Use different methods for gathering requirements
 Develop a requirements traceability methodology Planning Phase
 Identify the key components of the project plan and the planning process
 Construct a work breakdown structure showing all work components
 Build a project schedule
 Estimate duration, resources, and costs
 Describe risk management planning and risk response planning
 Describe subsidiary management plans including communications, procurement and
quality Design Phase
 Describe the major activities of the preliminary and detailed design activities
 Identify typical content of the technical specification document
 Identify some design techniques use in developing the technical solution
 Describe make or buy decision methodology Construction Phase
 Develop a project team to build and deliver the product
 Describe quality assurance activities, testing and audits
 Assess project performance
 Develop and use a change request methodology
 Develop risk response strategies

 Delivery Phase: * Describe the key activities of the delivery phase
 Describe four major product/system conversion strategies
 Understand the “go-live” transition responsibilities of the project manager
 Develop scope verification and customer acceptance strategies
What instructional material will be used: Lecture, individual and group exercise, workshop and
case studies, group discussions and games, action learning workshops. The Delegates are
awarded a certificate of completion on successful completion of the program.
DURATION: 3 Days
PRICE: ₦100,000.00
Leadership and Team Management

Leadership & Team management:
Today's effective leaders must have the capability and confidence to build and develop focused and
motivated teams that deliver outstanding operational performance in line with the strategic goals of the
organization. This course highlights the processes and techniques leaders have at their disposal to
develop their effectiveness and maintain top team performance.
`Leadership' and `Team Management' are two commonly used words in today's organizations. The
course derives its roots from the basics of organizational management. In order to build a strong footing
for learning of the concepts of leadership and team management, we need to understand the concepts of
organization.
What is an Organization?
An organization is a deliberate arrangement of people to accomplish some specific purpose, goals e.g.
Hospital, profit or non-profit organization, hotels etc.
Duration: 3 Days
Course Fees: N75,000

LEAN PROJECT MANAGEMENT
OVERVIEW
Lean project management course at Ritetrac Consulting will equip delegates with analytical
capability to improve project performance. Success of project organizations depends on adapting
to the quickly changing business environments. Lean, a continuous improvement method of
processes and operational management, has proven to be an effective way to tackle this
challenge. Now Lean is making its appearance in project management.
You will learn Best Practice methods and techniques to identify and solve inefficient processes
and project overhead.
LEAN PROJECT MANAGEMENT COURSE YOUR BENEFITS
 Optimize your project, portfolio and program management processes (PPP) by eliminating
unnecessary activities
 PMO Level – We will assess and optimize general PPP processes which directly benefit all
running projects & programs
 Get Best Practice knowledge on how to rearrange the stream of your PPP processes to
maximize the delivered value for your customers
 Conduct measurements and understand why people spend time in different PPP
processes
 Six Sigma based principles on how to optimize your processes – directly applicable to
your project, portfolio and program environment
 Immediately benefit from the application of lean project management techniques
 “Be lean” and avoid unnecessary tasks
 Applicable e.g. to PMI, IPMA or agile project environments
Duration: 3 Days

Course Fees: N180,000

Six Sigma Certifications
Six Sigma certifications courses at Ritetrac Consulting include the IASSC(International
association of six sigma certification) and that of ASQ(American Society of Quality).We offer
IASSC (International institute of Six Sigma Certification USA-yellow belt,Green belt,black belt) and
American Society of Quality certifications .While we also have the action learning
workshop(Green belt,black belt), which are practical workshops targeted for delegates interested
in immediate application of the core tools and techniques of Lean Six Sigma. We are
an Accredited Training Organization and Accredited Examination centre of the International
institute of six sigma certification USA.

IASSC LEAN SIX SIGMA BLACK BELT
CERTIFICATION OVERVIEWIASSC Lean Six Sigma black belt certification_
now in Nigeria is an in demand credential of business improvement professionals. It validates that
an individuals has the knowledge, skills, techniques and tools to lead successful business
improvement projects. The six sigma methodology is a systematic application that is focused on
achieving significant financial results and increasing customer satisfaction. When properly
deployed on carefully selected business projects, this methodology can lead to a significant
reduction—and in many cases, elimination—of defects, process waste, and out-of-control
processes, which translate into dramatic business gains.
Ritetrac Consulting is championing Lean Six Sigma and Process Improvement in Nigeria,
Organizer of the only Lean Six Sigma National Event every year (Lean Six Sigma and Process
Improvement Conference, Nigeria) we provide a comprehensive and disciplined model for
improvement, aligned with the Universal Body of Knowledge Standard of IASSC. Every participant
will learn how to meet his or her company’s business objectives through the recognized DMAIC
process. Attendees will learn how to direct Lean Six Sigma projects and obtain the maximum
improvements from the learned techniques and skills. This course is conducted in three five-day
sessions with four weeks between sessions.
Learned skills are practiced and applied through individual and team exercises, as well as to the
individual projects. Participants will be able to apply the concepts learned in the class to a
business improvement project assigned to them by their management sponsor.
IASSC LEAN SIX SIGMA BLACK BELT CERTIFICATION LEARNING OBJECTIVES
Achieve significant improvements in critical business processes.
Apply statistical and problem solving tools to an improvement project brought to class on the first
day.
Reduce process variation.
Eliminate waste and defects by applying lean and Six Sigma.
Collect, analyze, and quantify data that enable process improvements.
Learn how to execute the Six Sigma methodology.

Establish and define process capability.
Identify and eliminate dominant process variation sources.
Characterize and optimize processes by computing and applying statistical techniques.
Design, simulate, and execute designed experiments that depict validated improvement.
Learn how to plan and implement process control to hold project gains.
Pass the IASSC Black belt certification at first sitting
BENEFITS OF LEAN SIX SIGMA BLACK BELT CERTIFICATION TO AN INDIVIDUAL
1. Advance your career opportunities and fast-track career growth
2. Improve your productivity
3. Increase your marketability locally and internationally
4. Increase your earning potentials
5. Affirm your commitment to quality, waste and cost reduction
6. It’s a mark of excellence amongst your peers
7. It demonstrates you have acquired the knowledge, skill and experience to impact on
organizations bottom-line and ensure quality of products and service
8. Ability to use a wide range of practical business improvement tools and techniques
9. A world-wide recognized business leadership status
BENEFITS OF LEAN SIX SIGMA BLACK BELT CERTIFICATION TO AN ORGANISATION

1. Impacts the bottom-line
2. Drives strategy execution
3. Generates robust flexible business processes
4. Improves human performance across the enterprise
5. it’s a highly scalable problem solving methodology
6. Increase customer loyalty
7. Decreased cycle time
8. Improved employee morale.
TYPES OF TRAINING METHODOLOGY
DEFINE
1.1 The Basics of Six Sigma
1.1.1 Meanings of Six Sigma
1.1.2 General History of Six Sigma & Continuous Improvement
1.1.3 Deliverables of a Lean Six Sigma Project
1.1.4 The Problem Solving Strategy Y = f(x)
1.1.5 Voice of the Customer, Business and Employee
1.1.6 Six Sigma Roles & Responsibilities
1.2 The Fundamentals of Six Sigma
1.2.1 Defining a Process
1.2.2 Critical to Quality Characteristics (CTQ’s)
1.2.3 Cost of Poor Quality (COPQ)
1.2.4 Pareto Analysis (80:20 rule)
1.2.5 Basic Six Sigma Metrics

1.3 Selecting Lean Six Sigma Projects
1.3.1 Building a Business Case & Project Charter
1.3.2 Developing Project Metrics
1.3.3 Financial Evaluation & Benefits Capture
1.4 The Lean Enterprise
1.4.1 Basics of Lean
1.4.2 History of Lean
1.4.3 Lean & Six Sigma Integration
1.4.4 The Seven Elements of Waste
1.4.5 5S – Straighten, Shine, Standardize, Self-Discipline, Sort
MEASURE
2.1 Process Definition
2.1.1 Cause & Effect / Fishbone Diagrams
2.1.2 Process Mapping, SIPOC, Value Stream Map
2.1.3 X-Y Diagram
2.1.4 Failure Modes & Effects Analysis (FMEA)
2.2 Lean Six Sigma Statistics
2.2.1 Basic Applied Statistics
2.2.2 Descriptive Statistics
2.2.3 Distributions
2.2.4 Graphical Analysis
2.3 Measurement System Analysis
2.3.1 Precision & Accuracy
2.3.2 Bias, Linearity & Stability
2.3.3 Gage Repeatability & Reproducibility
2.3.4 Variable & Attribute MSA
2.4 Process Capability
2.4.1 Capability Analysis
2.4.2 Concept of Stability
2.4.3 Attribute & Discrete Capability
2.4.4 Monitoring Techniques

ANALYZE
3.1 Patterns of Variation
3.1.1 Multi-Vari Analysis
3.1.2 Classes of Distributions
3.2 Inferential Statistics
3.2.1 Understanding Inference
3.2.2 Sampling Techniques & Uses
3.2.3 Central Limit Theorem
3.3 Hypothesis Testing
3.3.1 General Concepts & Goals of Hypothesis Testing
3.3.2 Significance; Practical vs. Statistical
3.3.3 Risk; Alpha & Beta
3.4 Hypothesis Testing with Normal Data
3.4.1 1-sample & 2 sample t-tests
3.4.2 One-Way ANOVA
3.4.3 Two-Way ANOVA
3.5 Hypothesis Testing with Non-Normal Data
3.5.1 Mann-Whitney
3.5.2 Kruskal-Wallis
3.5.3 Mood’s Median
3.5.4 Friedman
3.5.5 1 Sample Sign
3.5.6 1 Sample Wilcoxon
3.5.7 One and Two Sample Proportion
3.5.8 Chi-Squared (Contingency Tables)
IMPROVE
4.1 Simple Linear Regression
4.1.1 Correlation
4.1.2 Regression Equations
4.1.3 Residuals Diagnostics Analysis
4.2 Multiple Regression Analysis
4.2.1 Non-Linear Regression
4.2.2 Multiple Linear Regression
4.2.3 Confidence & Prediction Intervals
4.2.4 Residuals Diagnostics Analysis
4.2.5 Data Transformation, Box Cox Technique
4.3 Designed Experiments
4.3.1 Experimental Objectives
4.3.2 Experimental Methods
4.3.3 Experiment Design Considerations
4.4 Full Factorial Experiments
4.4.1 2k Full Factorial Designs
4.4.2 Linear & Quadratic Mathematical Models
4.4.3 Balanced & Orthogonal Designs
4.4.4 Fit, Diagnose Model and Center Points

4.5 Fractional Factorial Experiments
4.5.1 Designs
4.5.2 Confounding Effects
4.5.3 Experimental Resolution
4.6 Advanced Experiments
4.6.1 Steepest Ascent Analysis
CONTROL
5.1 Lean Controls
5.3.1 Control Methods for 5S
5.3.2 Kanban (Pull Systems)
5.3.3 Poka-Yoke (Mistake Proofing)
5.2 Statistical Process Control (SPC)
5.4.1 Data Collection for SPC
5.4.2 I-MR Chart
5.4.3 Xbar-R Chart
5.4.4 U Chart
5.4.5 P Chart
5.4.6 NP Chart
5.4.7 Xbar-S Chart
5.4.8 CumSum Chart
5.4.9 EWMA Chart
5.4.10 Control Methods
5.3 Six Sigma Control Plans
5.6.1 Cost Benefit Analysis
5.6.2 Elements of the Control Plan
5.6.3 Elements of the Response Plan
WHO SHOULD ATTEND
This program is for Quality Analysts, Process Improvement Experts, Program Managers, Project
Leaders, Project Managers, Business Analyst, Internal consultants, and others who want to learn
the Six Sigma methodology and apply it to make breakthrough improvements in performance in
their organization.
DURATION: 5 Days
PRICE: N200,000

LEAN SIX SIGMA GREEN BELT TRAINING
Lean six sigma green belt training program at Ritetrac concentrates on the basic problem-solving,
project management, and statistical tools needed for Green belts to work effectively on Six Sigma
business improvement projects. It’s an action learning workshop that presents concepts and
techniques in an easy-to-understand practical way that allows learners to apply immediately. It is
an action learning, practical case study driven program, not an exam preparatory course. The
focus of Six Sigma is fundamentally about quality, customer focus and cost, whereas Lean is
about cost and speed. This course blends a number of Lean concepts and tools into the Six
Sigma DMAIC model. The team leaders and team members are the brains and muscle behind the
Lean Six Sigma programme it is critical that they are equipped with the appropriate skills and
tools to enable them to deliver current and future improvements.
Lean Six Sigma Green Belt Training Course Objectives:
At the end of the Three day Lean Six Sigma Green Belt training course delegates will understand
and be able to:
Apply the principles of the Six Sigma DMAIC performance improvement model.
Establish the “Voice of the Customer” in defining the required performance standard.
Use a number of measurement approaches and tools to establish current performance.
Use appropriately a number of basic analysis tools and techniques to establish the root cause of a
problem.

Understand key lean concepts and tools, when and how to apply them to drive improvements
Recognize the difference in approach and techniques for incremental and redesign improvement
strategies and know how to decide on the correct approach.
Establish ongoing process controls and process governance structures
DURATION: 3 Days
PRICE: ₦150,000.00

Lean Six Sigma Yellow Belt Certification
Lean Six Sigma Yellow Belt certification course provides “front line” employees and Six Sigma
team members with an understanding of the philosophy and goals of Six Sigma as well as
an understanding of their role in a Six Sigma program. This workshop intensive course walks
participants through each step of the DMAIC process utilizing a series of hands-on exercises in
each phase to build an understanding of how to work with data as part of a Six Sigma team.
Lean Six Sigma Yellow Belt Objectives:
 To understand how you can solve problems more effectively
 To explain the concepts associated with Six Sigma and Lean Sigma
 To introduce the tools used in the methodology
 To answer any questions surrounding – Six Sigma, and Lean
 To remove the myths associated with the concepts
 To explain how to deploy Lean Six Sigma in an organization

Benefit Of attending Lean Six Sigma Yellow Belt Certification
Course:
Change the way you tackle projects and problems to become more effective
Understanding of Six Sigma and Lean-show that you are up-to-date with current thinking
Understand the tools and techniques associated with Lean Six Sigma and Lean
Who Should Attend: Individuals who will be participating on Six Sigma teams, will be undertaking
activities related to Six Sigma or will be impacted by Six Sigma activities.
Certified Lean Six Sigma Yellow Belts
The IASSC Certified Lean Six Sigma Yellow Belt (ICYB) is a professional who is versed in the
basics of the Lean Six Sigma Methodology who supports improvement projects as a part of a
team or conducts small projects on a part time basis .A lean Six Sigma Yellow Belt possesses an
understanding of the aspects within the phases of D-M-C.
Certification Testing
The IASSC Certified Lean Six Sigma Yellow Belt (ICYB) Exam is a 1.5 hour 50 question proctored
exam based on the IASSC Universally accepted Lean Six Sigma Body of Knowledge for Yellow
Belts .The Exam contains multiple – choice questions from each major section of the ILSSBOK for
Yellow Belts and is administered in more than 8000 Testing Centers Located within 165 Countries
throughout the world .JK Michaels is an IASSC – Accredited Examination Center and also an
Accredited Training Organization.
Requirements
In order to achieve the professional designation of IASSC Certified Lean Six Sigma Yellow Belt
Exam and achieve a passing score that is calculated based on points earned in the Exam. There
are no prerequisites required in order to sit for the IASSC Certified Six Sigma Yellow Belt Exam.

Preparation
For those who wish to sit for the exam it is recommended, but not required, that Lean Six Sigma
training is obtained through a qualified institution, Lean Six Sigma trainer or corporate program
prior to sitting for the IASSC Certified Lean Six Sigma Yellow Belt Exam.
Certification
Upon successful achievement, Professionals will receive a Certificate, suitable for framing, issued
by the International Association for Six Sigma Certification or its designated Examination
Institute, People Cert. Professionals will also receive the IASSC Marks and IASSC Marks Usage
Policy which may be used on public profiles such as LinkedIn. Professionals may use the
designation ICYB, IASSC Certified Yellow Belt or any approved variation of the designation after
their name in accordance with the IASSC Marks Usage Policy.
Certification Prerequisite: None
Duration: 3 Days
PRICE: ₦250,000.00
Lean Six Sigma for healthcare is a combined process-improvement methodology that accelerates
processes, increases efficiency, and reduces or eliminates variation. The goal is to make
healthcare more efficient, more effective, with higher quality and fewer errors – and, in the
process, save lives.

Has your organization attempted to reduce costs but only realized short-term results? Have
patient care and ED throughput and capacity constraints become serious issues for your
hospital? Using Lean Six Sigma it is possible to significantly bring and keep costs down and
improve patient care, throughput and capacity (including ED, surgery, discharge time of day) by 5
to 15 percent.
BENEFIT
Participants in this training program will learn how to utilize lean six sigma principles by building
a structure to deploy healthcare business strategy. Also, participants will learn how to integrate
healthcare system’s strategy, core processes and customer and provider requirements to achieve
and sustain performance. At the end of this training program, participants should be able to:
Recognize the need and key attributes of a successful lean six sigma program in an organization;
Understand the roles and responsibilities of a certified Lean Six Sigma Belt in a healthcare
organization;
Understand the fundamentals of the DMAIC problem solving methodology;
Use basic lean six sigma tools for project definition and process baseline, and improvement
analysis, implementation, and sustainability;
Understand the need for advanced problem solving and improvement methodologies used by
project teams; and
Integrate lean six sigma knowledge and tools to successfully implement, deploy, and sustain
process improvements.
LEARNING OBJECTIVES
Our Lean Six Sigma program gives you valuable business tools to achieve process excellence
and help your team do more with less.
Know seven key concepts of aggressive cost reduction.
Be able to implement ten practices for initiating rapid cost position improvement identified in the
“Good to Great in Healthcare” research.

Understand the relationship between medical errors, process waste, waits and delays, and lost
productivity and cost recovery.
Understand the seven types of waste and eight proven techniques to remove waste, optimize
throughput and recover associated costs.
Lean concepts and its applications in healthcare, such as 5s, waste reduction, value stream
mapping, and error proofing;
DMAIC (Define, Measure, Analyze, Improve, and Control) to solve healthcare issues and transition
CPI projects from one phase to another;
Basic statistical analysis methods and tools to determine key relationships between health
system inputs and outputs;
The integration of both lean and six sigma for achieving data-driven process improvement results
in healthcare systems; and
Team dynamics and leadership in healthcare domain to provide effectively successful healthcare
projects.
Know how to formulate three to five year strategic process goals for both waste removal and cost
recovery.
Become familiar with research from other industries and leading healthcare systems that
highlights techniques for reducing process waste and converting error reduction and waste into
productivity gains.
Learn how to implement the 21 Day Workout method, a rapid cycle, robust management method
for implementing aggressive cost reduction and Lean Six Sigma’s DMAIC method.
Be exposed to “Good to Great in Healthcare” research, a study of low cost performers compared
to high cost performers, illustrating practices for quantum improvement.
Learn how a case study that uses comparative data to set stretch goals and project targets for
clinical, operations and supply chain could be applied similarly to your organization.

Case studies, exercises and examples will include application of Lean Sigma tools to improve on-
time starts in the operating room, to reduce hospital-acquired infections, to improve patient
throughput in the emergency department, to reduce length of stay and to improve patient
discharge times
Duration: 3 Days
Price: N150,000.00
Lean sales and marketing will equip delegates with the skill of maximizing customer experience
while cutting costs on promotion. The world has changed dramatically. Companies are confronted
with customers that have more than ever options to choose from. Also the participation of the
customers has changed, going from a following role, submissive to sales processes to a position
in which they can determine how they want to interact with their suppliers. They are willing to
share their needs and perception, as long as they can interact with the provision process.
Although the world around the marketers has changed, the role was never as clear as now: focus
on value creation to the customer and more focus and differentiation from the competition.
In order to cope with this situation, marketers are confronted with the goal to supply the ultimate
customer-experience while cutting costs on promotion.

Benefits
Lean Marketing is focused on and driven by CUSTOMERS, internal as well as external. By
accepting an outside-in perspective on marketing activities, you can challenge and improve your
value chain. Ritetrac has a long tradition in lean processes and has educated and trained
important stakeholders and companies in this improvement processes. We will help you to
generate an outside-in perspective and to optimize the current marketing activities in order to
reach:
·Higher customer satisfaction due to high focus on added value
·Lower cost-to-serve by banishing waste
·A more efficient and effective way of working
You will learn to question the current sales and marketing processes. Lean six sigma sale will
give you the tools to do so. It will help marketers to focus on value creation for the customer,
internal as well as external. And the continuous improvement of this. All based on best practices,
and not on high academic theories.
Learning Objectives
At the end of the course you should be able to:
·Understand the key principles of lean sales and marketing
·Understand how applying lean to your sales and marketing process maximizes value through
improved decision making and accelerated learning
·Demonstrate how the principles of flow can significantly decrease your time to serve
·Understanding the market strategies and the way they are linked to sales management and
execution
·Clear insights in value definitions based on customer input and types of market research
·Understand the basics of customer relationship management as tool to drive your value focused
process

·Understand the basics of digital marketing as best practice communication tool in companies
that drive lean marketing.
BENEFIT OF THE PROGRAM
The course lead to Increase sales,
Reduce cost, Maximize profit, Improve customer value
PRICE: ₦150,000.00
LEAN SIX SIGMA FOR EXECUTIVES
LEAN SIX SIGMA FOR EXECUTIVES
OVERVIEW Lean Six Sigma for executives program will equip delegates with the
framework of establishing and maintaining a Lean Six Sigma Management System to ensure
delivery of sustainable breakthrough results. Lean Six Sigma at its most effective is a Management
System and philosophy that permeates all aspects of an organization. It is much more than a set of
metric-based problem solving and process improvement tools.
Executives and Champions need to understand the key concepts and methods of Lean Six Sigma.
Equally importantly they need to understand their critical role in aligning, mobilizing and
managing all elements of the organization to implement a Lean Six Sigma Management System. It
is when Lean Six Sigma is implemented as a Management System that organizations see the see
the greatest impact.
OBJECTIVES this two day course which includes a number of group exercises will enable
Lean Six Sigma Champions and Executives to understand:
· The key concepts and methodologies of Lean Six Sigma.

· The key elements of a Lean Six Sigma Management System
· The challenges and benefits of implementing a Lean Six Sigma
Management System
· How to align the business’s strategic objectives and Lean Six Sigma initiatives.
· Their role as Six Sigma Champions and Leaders
DURATION: 2 Days
PRICE: ₦270,000.00
LEAN PROCESS IMPROVEMENT
Lean Process Improvement training course will give your organization the
foundational tools it requires to implement Lean.
Day one will explore the foundational Toyota precepts of Lean and the five
improvement concepts – value, waste, variation, complexity, and continuous
improvement.
The second day will focus on the actual tools for implementing these continual
improvement concepts in their organization. Useful tools will include; Lean data
mapping methods, 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu.
This Lean process improvement training course will enable an entire organization
to holistically apply lean thinking across every aspect of their value stream. From
the worker to the CEO, the constant reevaluation of the value stream across each
product and service family will challenge old thinking and create a new culture of
lean thinking. Once the value of a product or service is identified, then
unnecessary waste can be removed with continual process improvement.

Lean is not just limited to manufacturing and production, but also can equally be
applied to service oriented industries like healthcare, government, education and
agribusiness.
COURSE OBJECTIVES AND LEARNING OUTCOME
After this course, participants will be able to:
 Define Lean and its key terms
 Describe the Toyota Production System and the TPS house
 Describe the five critical improvement concepts
 Use the Kano model to understand, describe, analyze, and improve value
 Identify and reduce various types of waste
 Create a plan for a more environmentally Lean organization
 Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean
changes
 Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and
Gemba
 Prepare for and complete a basic 5-S
 Describe the key elements of Kaizen events, particularly a Kaizen blitz
 Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone)
diagrams, SIPOC diagrams, and value stream maps

 Go back to their organization with a plan to begin incorporating Lean into
their corporate culture
Master Class for Corporate Secretaries &
Personal Assistants
OVERVIEW

A Corporate/Executive Secretary or Personal Assistant is no longer just a job
function. It has become a most demanding career and a tough profession. The role is
now more diverse than ever and an Executive Secretary or PA finds that he/she is no
longer just working “for” the boss, but rather “with” them. He/she has to make top
management decisions that not only affect the boss, but the entire organization as a
whole. This positions the modern Executive Secretary or PA as a leader. To lead
effectively, he/she must understand the needs of the organization and have an eye on
the future. He/she must possess top management skills to learn modern concepts
and strategies in order to assume responsibilities of management with a high degree
of professionalism. Above all, he/she must device a strategic approach to getting
things done quickly and efficiently and realizes that the current position has been
redesigned to position him/her not only as Executive Secretary or PA, but also as a
functional HR, Marketing, Accounts, and even an Event Manager. This course is the
perfect opportunity for you, the Executive Secretary and PA to gather and perfect the
skills you need to be an asset to your organization and take your career to the next
level of executive management leadership and excellence.
COME
This 3-day practical and challenging Course focuses on particular areas and skills
that are designed to enable you achieve that next-level in executive management
excellence through professional expertise. Our top flight Facilitators, both
international and local, will provide you with intriguing case studies and thrilling
exercises that are geared to reveal expert strategies for achieving top-flight
management excellence and leadership positioning.

WHY YOU SHOULD ATTEND
Today’s Executive Secretaries and PA’s are the face of the management through
various media of communications. As the one representing senior level executives,
you are required to maintain utmost poise and confidence to create a professional
image. Networking is therefore a vital part of your role. This cross-industry event will
bring together astute experts, administrative professionals and executive assistants
from both the private, public sectors and the political class, thus giving you an
opportunity to network with your peers and share progressive knowledge and ideas.
Training Course Fee: N75, 000

Negotiation Skills Training
Overview
Negotiation skills Training is key to winning in business, when mastered, can enhance
communications and provide better results from communication. This course will teach
participants the basics of negotiation, how to prepare to negotiate, and ways to respond to
negotiation challenges, how to create win-win solutions, and how to create sustainable
agreements.
We negotiate, influence and persuade on a daily basis. As we buy and sell, manage workers, work
for supervisors and deal with clients, colleagues, suppliers, family and friends. Successful
negotiation requires collaboration with others and an ability to shift perspective and gain insight
into their motivations in order to form a win/win agreement. Navigating the negotiation minefield
requires advanced communication skills; defined procedures; manipulation survival strategies;
precise planning; effective listening skills; and much more
In order to be effective at any business endeavor learning how to negotiate properly is not simply
a “nice skill to have,” it has become an essential requirement in career advancement. This
negotiation skills course will teach you what you need to know in order to become accomplished
at finding that perfect “middle-ground” in any deal.
How You Will Benefit from Negotiation Skills Training:
 Understand the basic principles of negotiation
 Prepare for negotiation
 Respond to challenges
 Create win-win situations
 Develop sustainable agreements
DURATION: Days

PRICE: ₦100,000.00
PROBLEM SOLVING AND DECISION MAKING
FOR MANAGERS
PROBLEM SOLVING AND DECISION MAKING FOR
MANAGERS
Successful organizations recognize that critical thinking and creative solutions to problems
significantly enhance business potential. Today’s decision makers must use a variety of thinking
styles, methodologies and creative processes. In this course, you develop your skills as a critical
thinker and problem solver. You learn to leverage your personal thinking preferences using tools
and techniques based on latest thinking.
This class teaches participants effective problem solving and decision making skills. The
instructor will guide participants through the process of identifying root causes of problems,
generating solutions to problems, establishing decision-making criteria, and using those criteria
to select the best alternative solution to problems. Participants will learn to evaluate the benefits
and risks of individual versus group decision-making approaches. Case situations will be used to
help participants learn how to apply the problem solving and decision making processes to their
own work situations.
COURSE OBJECTIVES
 Identifies and analyzes problems
 Uses sound reasoning to arrive at conclusions
 Finds alternative solutions to complex problems
 Distinguishes between relevant and irrelevant information to make logical judgments
 Develops new insights into situations and applies innovative solutions to make
organizational improvements

 Designs and implements new or cutting-edge programs and processes
 Exercises good judgment by making sound and well-informed decisions
 Diagnose potential and actual problems
 Demonstrate the ability to identify the root causes of problems
 Use creative problem solving techniques to generate multiple solutions
 Evaluate alternative solutions and select the best one based on available data
BENEFITS OF PROBLEM SOLVING AND DECISION MAKING.
To individuals:
 It will expose the individual to a systematic approach of solving problems
 It empowers the individual on how to analyze a problem and proffer solutions
 Acquire the business and technical knowledge to thrive in this challenging industry
DURATION: 2 Days
PRICE: ₦90,000.00

New Product Design and Development
Training
Training Overview
New product design and Development will help you explore new product development (NPD) in a
team model. We will provide some specific examples of how team based new product
development differs from the traditional approach. Next, we will look at the true impact of design
on the supply chain and how this can impact different performance attributes in a positive
or negative manner. We will then look at some principles of design for order fulfillment and
identify some of the various approaches that have been used to improve designs for the
organization supply chain.
Learning Objectives:
At the end of this course, you should be able to:
 Describe the difference between traditional and team based new product development
(NPD)
 Describe the collaborative decisions made by each function in the NPD approach
 Understand the impact of design on order fulfillment in the value chain and why NPD is
important in facilitating an efficient order fulfillment cycle
 Recognize the cost management approaches required in CNPD
 Articulate the critical success factors for CNPD (Collaborative New product development).
BENEFITS

To Individuals
 Idea generation techniques will be learnt
 Define objectives and strategies for your new product development program
 Analyze from a financial perspective
 Bring innovation to market quickly using new product development insights
 Effectively handle product testing and launch issues
 Learn to develop a market driven business plan
 Improve Techniques of market testing
To Organizations
 Develop market-driven business plan
 Share Insights to surveying competition
 Generate ideas for new products
 Manage the product life cycle, the launching process and evaluating market performance
results
 Using market research to identify profitable new markets
 Conduct small-scale tests to eliminate unprofitable ideas
DURATION: 3 Days

PRICE: ₦80,000.00
PROFESSIONAL IN BUSINESS ANALYSIS
TRAINING PMI-PBA
Professional in business analysis training (PMI-PBA Certification Boot Camp) is designed to help
you succeed on your first exam attempt. During each of the five domains identified in the PMI-PBA
Examination Content Outline, you will be continuously exposed to review questions to reinforce
the information reviewed during the lecture and discussion portions. These review questions are
comparable to the types of questions you will experience on the actual exam. This course has
aligned the forty Knowledge and Skills within the five Domains to help you understand how they
interrelate.
PROFESSIONAL IN BUSINESS ANALYSIS TRAINING PMI-
PBA LEARNING OBJECTIVES
1. Introduction: Identifying Key Requirements Management Definitions
The field of business analysis is rich with terms, concepts, tools, techniques, and
processes. This beginning section sets the foundation of key terms to know in order to
prepare you for the five domain areas and forty knowledge and skills areas that are part of
the exam:

 What is Business Analysis?
 What are the Roles of the Business Analyst?
 The Requirements Management Process
 Project Methodologies
 PMI’s Code of Ethics
 In the Introduction section you will gain skills from the following Knowledge Areas:
 Leadership principles and skills
 Project methodologies and how they impact requirements and business analysis practices
 Requirements types
 Systems thinking
Class Exercise: In this exercise participants will recognize and review key requirements
management terms in order to understand the foundations of the business analysis profession.
2. Needs Assessment
The first domain of the exam is where people begin their requirements process and the
activities that lead to project success. Emphasis is placed on the processes used to define
the business problem or opportunity. The Needs Assessment Domain encompasses 18
percent of the exam. In this section we review how to effectively perform these five tasks:
 Defining Business Problems or Opportunities
 Developing a Solutions Scope Statement or Business Case

 Determining the Business Problem or Opportunity Value
 Identifying Business Needs
 Identifying Stakeholders and Stakeholder Values
 In the Needs Assessment section you will gain skills from the following Knowledge Areas:
 Political and cultural awareness
 Problem solving and opportunity identification tools and techniques
 Stakeholder analysis
 Valuation techniques
Individual and Class Exercise: In this exercise participants will review questions individually to
reinforce the information reviewed during the Needs Assessment Domain, followed by
discussions with the instructor and other class participants regarding the most correct
responses.
3. Planning
In the Planning Domain your focus will shift to putting the proper requirements
management activities in order. The person performing business analysis work will
determine which tools, techniques, policies, or procedures are necessary to prepare the
requirements management plan. The Planning Domain includes 22 percent of the exam.
Attention is also given to planning for traceability, managing changes, controlling
documents, and identifying acceptance criteria. In this section we cover these six planning
tasks:
 Determining Business Analysis Activities
 Establishing Requirements Traceability
 Preparing the Requirements Management Plan

 Defining Requirements Change Control and Communication Processes
 Identifying Document Control Processes
 Specifying Business Metrics and Defining Acceptance Criteria
 In the Planning section you will gain skills from the following Knowledge Areas:
 Collaboration tools and techniques
 Contingency planning
 Development methodologies
 Documentation management tools and techniques
 Elements of a requirements management plan
 Estimating tools and techniques
 Measurement tools and techniques
 Planning tools and techniques
 Quality management
 Scheduling tools and techniques
 Version control tools and techniques
reinforce the information reviewed during the Planning Domain, followed by discussions with the
instructor and other class participants regarding the most correct responses.

4. Analysis
Analysis of the requirements involves eliciting requirements from stakeholders and
making sense of what has been revealed. This domain includes performing the following
requirements activities: eliciting, analyzing, decomposing, accepting, approving,
specifying, and validating. The Analysis domain contains 35 percent of the exam. In this
section we’ll cover the following eight tasks:
 Eliciting and Identifying Requirements
 Analyzing, Decomposing, and Elaborating Requirements
 Evaluating Options and Decision-Making
 Allocating Requirements and Creating a Requirements Baseline
 Facilitating Stakeholder Consensus in order to Obtain Sign-off
 Creating Requirements Specifications
 Validating Requirements with Stakeholders
 Elaborating and Specifying Detailed Business Metrics and Detailed Acceptance Criteria
 In the Analysis section you will gain skills from the following Knowledge Areas:
 Analytic tools and techniques
 Business rule analysis tools and techniques
 Data analysis tools and techniques
 Decision making tools and techniques

 Elicitation tools and techniques
 Facilitation tools and techniques
 Interface analysis
 Negotiation tools and techniques
 Prioritization tools and techniques
 Process analysis tools and techniques
 Root cause analysis
reinforce the information reviewed during the Analysis Domain, followed by discussions with the
instructor and other class participants regarding the most correct responses.
5. Traceability and Monitoring
Identifying the status of requirements throughout the lifecycle of the project and
communicating critical information related to requirements is an important factor for
project success. This domain is concerned about managing, examining, and sharing
requirements information with the project stakeholders. The Traceability and Monitoring
Domain comprises 15 percent of the exam. This domain includes the following five tasks:
 Tracking the Status, Sources, and Relationships of Requirements
 Monitoring the Lifecycle of Requirements
 Updating the Status of Requirements and Communicating Requirements States to
Stakeholders
 Using Communication Methods to Share Important Requirements Information and Status
with Stakeholders

 Determining and Managing Change Impacts to the Requirements
 In the Traceability and Monitoring section you will gain skills from the following
Knowledge Areas:
 Backlog management
 Change control tools and techniques
 Communication skills, techniques, and tools
 Conflict management and resolution tools and techniques
 Organization assessment
 Reporting tools and techniques
 Requirements traceability tools and techniques
reinforce the information reviewed during the Traceability and Monitoring Domain, followed by
discussions with the instructor and other class participants regarding the most correct
responses.
6. Evaluation
The final domain topic examines if the delivered solution achieves the business need and
satisfies the requirements. These activities could include solution testing, gaps analysis,
and final sign-off. The Evaluation Domain comprises 10 percent of the exam. In this
section we will explore the following four tasks:
 Comparing Solutions Test Results to Defined Requirements Acceptance Criteria
 Analyzing, Communicating, and Resolving Solution Gap Analysis

 Obtaining Stakeholder Sign-off and Moving toward Deployment
 Measuring How Well the Solution Met Business Needs and Values
 In the Evaluation section you will gain skills from the following Knowledge Areas:
 Lessons learned and retrospectives
 Validation tools and techniques
 Valuation tools and techniques
 Verification methods and techniques
reinforce the information reviewed during the Evaluation Domain, followed by discussions with
the instructor and other class participants regarding the most correct responses.
7. What to Expect on the Exam
Now that you know the content expectations for the exam it’s important to realize how to
prepare for the exam and what to expect as you go through the application process? To
ensure you successfully pass the first time, this section will cover:
 The PMI Professional in Business Analysis (PMI-PBA) SM Application Process
 Exam Requirements
 Exam Overview
 Preparing for the Exam
 Understanding the Questions

 Taking the Exam
 General Tips to Help You through the Process
 Final Practice Exam
Individual Exercise: In this exercise participants will take a portion of the final practice exam to
determine specific areas of additional review and practice, as well as areas of strength. The final
practice exam will be timed to simulate the actual exam. A review of correct responses and
discussion will conclude this exercise.
DURATION: 3 Days
PRICE: ₦180,000.00
PROJECT MANAGEMENT CERTIFICATIONS

PMP training at Ritetrac Consulting is focused on preparing you to pass the PMP exam at first
Sitting as well as equipping you with the skills and techniques in delivering projects successfully,
predictable and consistently we only use Certified PMI Professionals that guarantee the quality of
our PMP training, and you are sure of what you will get. We regularly conduct practical, high
impact, fun-filled PMP training Project management professional Exam Preparatory Course filled
with success Secrets that makes you an expert in project delivery. We have both Public schedule
and Corporate bespoke program structured in the week ends / weekdays totaling 35 hours of
Contact education covering all 10 knowledge areas of New PMBOK® Guide-5th Edition .Other
customized timings can also be worked out depending on the corporate clients’ convenience.
Benefits of attaining PMP training:
1. Command Higher Pay
PMP certified project managers receive an average starting salary of $90,000 a year. Conjointly,
overall PMP credentials will gain you a 20% increase in salary over non-credential project
managers with similar qualifications.
2. Provides you with Greater Job Opportunities
Like every profession, in project management, there will be job opportunities only available to
those with PMP certification. In fact, there are about 20% more openings than there are credential
employees available – that sounds like good odds to me. How does it sound to you?
3. Professional Recognition
Project managers who take the additional steps required to earn their PMP credential receive
recognition for their expertise as experts in the field of project management, from employers,
customers and peers. Those who hold a PMP certification have met stringent requirements
including formal education, documented experience and working knowledge in the project
management field to pass the extensive examination
4. Enhanced Marketability

For many project management job openings, you won’t even be considered without the PMP
certification. Even one it is not required, employers look at the credential as a preference when
looking at prospective employees. Employers recognize that those with a current PMP not only
are required to meet the stringent requirements to initially earn the PMP certification, but also
must keep their skills and knowledge up to date through continuing education. Since it is a
globally recognized and prestigious certificate, it increases your marketability both locally and
internationally.
5. Additional Networking
PMI offers additional networking options to those who have earned their PMP certification. It has
organized local chapters and special interest groups you can join to network with other project
managers in your community, as well as extensive online communities. Additionally, PMI has
created an online career headquarters allowing PMPs to search for jobs, post their resumes and
receive career advice.
6. Ethics and Professional Conduct
Employers know they can expect a high level of ethical behavior and professionalism from those
who have earned their PMP. All PMI members and professional project managers who hold a
credential from PMI are required to uphold the PMI Code of Ethics and Professional Conduct. This
extensive agreement contains the following chapters: Vision and Applicability, Responsibility,
Respect, Fairness and Honesty. The full agreement can be found in the PMP Handbook.
7. Make a Career Switch
If you’ve been looking to make a career switch, PMP credentials can help you to do that. By
gaining a credential where you might lack years of experience, you can start at the gates with a
higher position and salary than otherwise you would be capable of.
8. You Will Have More Efficient Projects
Because having a PMP certification hands you a set of tools to utilize in building efficient projects,
you can improve the efficiency and productivity in all your project experiences.
DURATION: 4 Days

CREDIT: 35 PDU
PRICE: ₦64,900.00
NOTE: Discount available for group registration (10 and above) and full payment made two weeks
before training date.
Fees are net of all tax deductions.
Course outlines
 Project Management Process groups
 Project Management Processes (47 processes)
 Project Management Framework
 Project Integration Management
 Project Scope Management
 Project Time Management
 Project Cost Management
 Project Quality Management
 Project Human Resources Management
 Project Communication Management
 Project Risk Management

 Project Procurement Management
 Project Stakeholder Management
Practice in Sample Projects Entrance Exam and Exit Exam Simulation questions test
PROJECT MANAGEMENT FOR NGOs
Project management for NGOs course focuses on strategic planning for NGOs in which flexibility
and constant learning is the most important thing. The main emphasis is strategic and project
planning using current real-world examples .Each course member will have the opportunity to
create a strategic plan and learn how to implement it in practice.
Step-by-step processes and techniques will be introduced for the various phases of a project life
cycle. The course is intended for staff of non-governmental organizations who have responsibility
for designing and carrying out a project, but with relatively little experience. Participants will be
assisted in the development of project planning documents. This course focuses on strategic
planning for NGOs in which flexibility and constant learning is the most important thing. This
course focuses on strategic planning for businesses in which flexibility and constant learning is
the most important thing. The main emphasis is corporate and investment strategy using current
real-world examples.
PROJECT MANAGEMENT SKILLS

Lean six sigma project management course at Ritetrac will equip delegates with analytical
capability to improve project performance
DURATION: 2 Days
PRICE: ₦150,000.00
DEVELOPING AND MANAGING EFFECTIVE
PROJECT MANAGEMENT OFFICE

Developing and managing effective PMO course will equip delegates with the relevant knowledge
and skills to establish, operate, and improve a project management office (PMO) and to work with
PMO staff in a way that maximizes the value projects produce for your organization.
You will review the advantages of running a successful PMO and learn how to set up a PMO that
is appropriately positioned within the organization. You will explore the various types of PMOs
and the various review and auditing functions that they can perform, and you will explore why
PMOs might perform below expectations and learn how to improve and revitalize PMO
performance.
–What you will achieve
Develop a mission for your PMO that meets corporate needs.
Develop communication and staffing plans to make your PMO a success.
Develop a workable plan to establish a Strategic PMO, or to improve your current PMO operations.
The value and advantages a PMO can have for an organization
Steps required to establish and implement a PMO in a way that is beneficial for the organization
over time
Trends of PMO value production and reasons for these trends

Techniques to revitalize and improve the performance of an existing PMO that has fallen short of
delivering the intended value for the organization
Different views of the role of the PMO and how to define an applicable role based on the
organizational environment
Models and ways for the PMO to define success and produce value for all stakeholders
Importance of periodic evaluations of projects, processes, and competency to provide an
objective view of expectations and performance
DURATION: 3 Days
PRICE: ₦150,000.00
Procurement and Contract management Course at Ritetrac will reveal the best practices of
contract management, which when applied effectively, can ensure project success, speed
performance, and reduce risks and costs along the way. Discover the keys to contracting
from your perspective in this practical course. Get an overview of all phases of contracting, from
requirements development to close-out. See how incentive can be used to improve contract
results. Contract administration is a broad term used to describe management of the parties’
responsibilities in delivering contracts. At the core of each responsibility is the contract.
This course briefly reviews the formation and interpretation of contracts as the rules of
engagement between parties embarking on a project. It then looks and the processes of
administration and management of the contract throughout the course of a project. Furthermore,
the course will provide the knowledge for developing practical procedures to deliver a streamlined
contract administration process.

Participants will also review the crucial interface between the contract administrator’s role and
responsibilities, and that of the project manager project management functions. Finally as claims
processes are fundamental concepts in contract administration, the course examines the most
common claims, with an emphasis on claims for variations and delays. The approach to dealing
with delivery defects is also addressed.
Contract Management Course Key Learning Objectives
Clarify the roles of the contract manager and contract administrator
Understand key aspects of contracts: as a contract manager how to read, interpret and evaluate
them
Examine fundamental facets of contract administration and claims processes
Appreciate the contractual issues surrounding variations, delays and defects; and develop
procedures to effectively deal with these issues
Ensure both contract administration and project management endeavors emphasize contract
compliance throughout the delivery process
Analyze key principles of effective document control, reporting and communication systems
Discover cooperative negotiation and partnering skills for dispute avoidance and resolution
DURATION: 3 Days
PRICE: ₦120,000.00

Project management essentials provides participants with an overview of the essential elements
(e.g., selecting projects, planning, managing and control, etc.) of project management and the
project management life cycle.
Organizations are successfully using project management concepts to deal with increasingly
competitive markets, financial pressures to improve performance, restructuring, and
globalization. Project management provides a structure for dealing with the “faster, better,
cheaper” pressures that most organizations are facing.
Sound project management cannot be left to chance. Participants gain an understanding of the
techniques, practice and new directions for project management; and gain practical experience
with approaches to achieving successful project performance. Know the purpose and process of
project management
PROJECT MANAGEMENT ESSENTIALS OBJECTIVES
On completing this course delegates will:
Understand project characteristics and the benefit of project stages and lifecycles
Be able to identify and manage stakeholders
Be familiar with project success factors
Understand the importance of the Project Charter or Brief
Describe project objectives and create a Project Scope Statement or Project Initiation Document
Have learnt how to construct a Work or Product Breakdown Structure and understand it’s
importance in developing the Project Plan

Be able to construct a Gantt chart and calculate the Critical Path
Know the Risk Management Processes and how to create and manage a Risk Log
Understand the requirement for a Change Control system and consistent Performance Reporting
DURATION: 1 Day
PRICE: ₦60,000.00

Retail Management Training
The Retail Management training program gives you an excellent
background in professional management techniques. You'll learn how
to create a pleasurable shopping experience for retail customers and
a profitable experience for yourself. Gain the expertise to manage a
department, a store, a franchise operation or your own boutique.
Duration: 3 Days
Course Fee: 60,000
Inventory, Distribution and Logistics Management Training

Programme description
Logistics has become a quintessential factor in modern day organizations. This course
examines the core issues and skills required to promote production and distribution
efficiency, reduce waste and consequently improving Return on Investment (ROI). The
programme will afford the personnel in Logistics to be on top of their assignments.
Course Contents
DAY ONE
Inventory Management
• Introduction to basic concepts in storekeeping
• Types of Inventory (RM, WIP, FP, MRO)
• Inventory Planning and Control
• Effect of Stores/Warehousing Operations on Organizational Efficiency and Profitability
• How to be in control of Inventory Turnover
o What is moving, what is not
o What is to be ordered, marked down, replaced
• Stores Accounting and Stock-taking.
DAY TWO
Distribution/Logistics Management
• Customer Service management in the Warehouse,
• Materials Handling techniques
• Distribution planning and management
• Good Housekeeping practices
DAY THREE
• Inbound Logistics
• Transport operations and management
• Distribution Requirement Planning
• Reverse Logistics.
Course Fee: N90,000

Service Marketing Training
Overview
Service Marketing Training will strive to familiarize course members with marketing principles that
can be specifically applied to service businesses. This course will also provide course members a
learning environment that will focus on practical applications of services marketing concepts,
tools and techniques.
The course aims at providing insights to: –
 Nature of services and its impact on marketing
 Consumer behavior in services
 Marketing mix for services
 Understanding service quality, its measurement and management
 Service design through marketing research and blueprinting for efficient delivery
 Internal marketing
 Using technology to enhance services
DURATION: 3 Days
PRICE: ₦80,000.00

Strategic Brand Management Master Class
Overview
This branding masterclass is an inspirational and creative course to help
delegates plan, build and implement a compelling brand from brief to creation
and implementation. We'll consider the importance of determining the personality
and character of the brand and how it influences the customer experience
through employees and external audiences. Delegates will create and present
their own brand.
Who should attend
This masterclass is designed for people interested in branding and the effective
communication of the brand. The attendees will ideally have the responsibility to
manage and instigate brand identity communications and is appropriate for
marketing executives, marketing managers, marketing directors, business
owners, graphic designers and design managers from start-ups to established
enterprises.
Learning outcomes:
Part one: Brand importance
What is a brand?
Why do I need a brand?
Brand value.
Part two: Brand creation

Brand focus.
Brand strategy.
Brand culture.
Part three: Brand implementation
Brand design.
Brand identity.
Brand experience.
Part four: Brand sustainability
Employer Branding.
Brand standards.
Brand protection.
Brand delivery.
Duration: 2 Days
Course Fee: N85,000

SKILLS FOR ADMINISTRATIVE ASSISTANTS
TRAINING
OVERVIEW
Skills for administrative assistants training will enhance the delegate’s
proficiency in interpersonal skills, phone etiquette, computer applications, and
writing and common administration procedures. This unique workshop has been
specifically designed for administrative assistants to obtain current knowledge
and competencies in the practice of this demanding profession. The focus is on
practical skills, tools and techniques to improve productivity, build a winning
team with management and peers, and maximize value to your organization.
Work is not the only thing that matters in life, but most of us want to take pride
in what we do. While we don’t have to like the people we work with, or report to,
at the very least we should be able to interact positively with them.
The biggest influence on job satisfaction is our relationship with others. This
skills for administrative assistants’ workshop is designed for those who work in
support positions, to help them improve their everyday performance in an office
environment.
The two days will help you improve your communications skills, make a good
first impression, and develop personal management skills.
OBJECTIVES
At this program’s conclusion, participants should be able to:
 Describe appropriate office dress
 Demonstrate knowledge of professionally answering the phone, transferring a
call, placing a caller on hold, and leaving voice messages

Ritetrac 2016 training catalog

Ritetrac 2016 training catalog

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Ritetrac 2016 training catalog