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Plus de Olga Koz, DM, MLS (14)
LibQual: From a snapshot to a full picture
- 3. The purpose, the perspective, applicability, and limitations
Input metric
Process
metrics
Output
metrics
Outcome
metrics
Performance
metrics
LibQual
Environment
evaluation
- 4. Interpretation of raw data
• Identify service
gaps/gap analysis
• Relationship between
a few variables within
LibQual: space/ e-
resources use
- 6. • Relationship between LibQual metrics and
other metrics (input, output, process,
outcomes)
• Benchmarking
• Prediction & trend metrics: latitudinal
comparison of surveys
- 7. • Easy to fix problems
• Balanced Scorecard
• Evidence – based planning
• Targeted assessment (causation, asking
more questions)