SlideShare une entreprise Scribd logo
1  sur  31
Getting Your Shift Together Making Sense of Organizational Culture and Change PJ Bouchard President EMERGE International
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WHY DID WE DEVELOP A PROCESS FOR MEASURING CULTURE? 75%  of all business change strategies, including market shift, business focus, mergers, and acquisitions, consolidations and business process changes fail to attain their goal or provide expected return on investment
[object Object],[object Object],[object Object],WHY DO CHANGE INITIATIVES FAIL? THE CULPRIT? CULTURE
What is Organizational Culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Measure Organizational Culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Measure Organizational Culture?   Gallup Study on Employee engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why measure culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],CULTIVATE EFFECTIVE LEADERS
[object Object],[object Object],ATTRACT / RETAIN HIGH-VALUE TALENT Losing high-value talent equates to far more than $50,000 per employee.
GOVERNING PRINCIPLES FORMAL PROCEDURES & SYSTEMS ORGANIZATIONAL CHARACTERISTICS INFORMAL & INTERACTIVE PRACTICES BOARD CEO LEADERSHIP TEAM MIDDLE MANAGEMENT SUBCULTURES
[object Object],[object Object],CULTURAL IMPACT ON EARNINGS ORGANIZATIONAL  CULTURE EARNINGS EMPLOYEE SATISFACTION ORGANIZATIONAL  PERFORMANCE/ENERGY  LEVELS QUALITY OF PRODUCT  OR SERVICES/CUSTOMER  SATISFACTION REVENUES EXTERNAL FORCES Social Technological Economic Regulatory Political Trends Community
CONFUSION AND CHAOS COST MONEY! 1,000 Employees x average hourly wage of $15/hour = $15,000 $15,000 x 3 hours per day = $45,000 $45,000 x 20 days per month = $900,000 $900,000 x 12 months = $10,800,000 in lost productivity. These figures are based on a M-F, 8-5pm operation—not 24/7.
Benefits of measuring culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],To achieve sustainable change and organizational  transformation—you must get the true opinion of your employees regarding the current state of your culture.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What to look at:
Cultural Dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Dimensions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Dimensions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Dimensions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Dimensions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Dimensions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Aspects Dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership Responsibility ,[object Object],[object Object],[object Object]
The vision of the organization is clear—I know our future. I know how I can impact our future. Consistency exists in the statements and actions of senior leadership and middle management. I trust top leadership to do the right thing. Management “walks the talk” about people being the most important asset. I see our values practiced by leadership. Positive working relationships exist between my supervisor and me. All departments, units or divisions are encouraged to work together. Clear communication is a high value of this organization. Information about the business is shared at all levels. Management values change. Creativity is encouraged. Creativity is rewarded. Management values diversity. We spend time learning from change efforts that did not succeed. I am confident that the information from this assessment will be shared and will help us improve. Formal procedures help me to do my job. Informal practices—not formal procedures—help me to do my job. Our policies reflect our values. We are good at implementation (achieving results) SAMPLE CHI™ STATEMENTS
Shaping a High Performance Culture A Five Step Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WHAT IS A PICTURE OF A HEALTHY CULTURE? Leaders must ACT  Authenticity + Congruence = Trust
1.  Clarify Vision and Values ,[object Object],[object Object],[object Object],[object Object]
2.  Communicate the Values ,[object Object],[object Object],[object Object],[object Object]
3.  Model the behavior ,[object Object],[object Object],[object Object],[object Object]
4.  Alignment of Business Practices ,[object Object],[object Object],[object Object],[object Object],[object Object]
5.  Engagement: capture the hearts and the minds ,[object Object],[object Object],[object Object],[object Object]

Contenu connexe

Tendances

Employee Engagement and Why It Matters- MSW
Employee Engagement and Why It Matters- MSWEmployee Engagement and Why It Matters- MSW
Employee Engagement and Why It Matters- MSWJustin Pugliese
 
Business Done Better - CSR and Employee Engagement
Business Done Better - CSR and Employee EngagementBusiness Done Better - CSR and Employee Engagement
Business Done Better - CSR and Employee EngagementEngage for Success
 
Employe Engagement Research Update by BlessingWhite
Employe Engagement Research Update by BlessingWhiteEmploye Engagement Research Update by BlessingWhite
Employe Engagement Research Update by BlessingWhiteElizabeth Lupfer
 
2013 Engagement and Retention in 2013 by TalentKeepers
2013 Engagement and Retention in 2013 by TalentKeepers2013 Engagement and Retention in 2013 by TalentKeepers
2013 Engagement and Retention in 2013 by TalentKeepersElizabeth Lupfer
 
Building Trust 2013 by Interaction Associates
Building Trust 2013 by Interaction AssociatesBuilding Trust 2013 by Interaction Associates
Building Trust 2013 by Interaction AssociatesElizabeth Lupfer
 
Your Culture Shapes What Your Business Becomes
Your Culture Shapes What Your Business BecomesYour Culture Shapes What Your Business Becomes
Your Culture Shapes What Your Business BecomesBill Thomas
 
Fostering Culture Engagement
Fostering Culture EngagementFostering Culture Engagement
Fostering Culture EngagementShane Allen
 
Managing a MultiGenerational Workforce
Managing a MultiGenerational WorkforceManaging a MultiGenerational Workforce
Managing a MultiGenerational WorkforceRyan Gunhold
 
Leadership and Culture in Leadership Excellence_November 2016 Issue
Leadership and Culture in Leadership Excellence_November 2016 IssueLeadership and Culture in Leadership Excellence_November 2016 Issue
Leadership and Culture in Leadership Excellence_November 2016 IssueCentre for Executive Education
 
2013 Engagement and Retention in 2013 by Aberdeen
2013 Engagement and Retention in 2013 by Aberdeen2013 Engagement and Retention in 2013 by Aberdeen
2013 Engagement and Retention in 2013 by AberdeenElizabeth Lupfer
 
Managing diversity in workplace mod 4
Managing diversity in workplace mod 4Managing diversity in workplace mod 4
Managing diversity in workplace mod 4POOJA UDAYAN
 
Gallup State of the American Manager Report
Gallup State of the American Manager ReportGallup State of the American Manager Report
Gallup State of the American Manager ReportBrandon Rigoni
 

Tendances (20)

Employee Engagement and Why It Matters- MSW
Employee Engagement and Why It Matters- MSWEmployee Engagement and Why It Matters- MSW
Employee Engagement and Why It Matters- MSW
 
Promoting engagement with the model x-tool - BlessingWhite.com
Promoting engagement with  the model x-tool - BlessingWhite.comPromoting engagement with  the model x-tool - BlessingWhite.com
Promoting engagement with the model x-tool - BlessingWhite.com
 
Business Done Better - CSR and Employee Engagement
Business Done Better - CSR and Employee EngagementBusiness Done Better - CSR and Employee Engagement
Business Done Better - CSR and Employee Engagement
 
Employe Engagement Research Update by BlessingWhite
Employe Engagement Research Update by BlessingWhiteEmploye Engagement Research Update by BlessingWhite
Employe Engagement Research Update by BlessingWhite
 
2013 Engagement and Retention in 2013 by TalentKeepers
2013 Engagement and Retention in 2013 by TalentKeepers2013 Engagement and Retention in 2013 by TalentKeepers
2013 Engagement and Retention in 2013 by TalentKeepers
 
Building Trust 2013 by Interaction Associates
Building Trust 2013 by Interaction AssociatesBuilding Trust 2013 by Interaction Associates
Building Trust 2013 by Interaction Associates
 
Employee Engagement Proposal
Employee Engagement ProposalEmployee Engagement Proposal
Employee Engagement Proposal
 
Your Culture Shapes What Your Business Becomes
Your Culture Shapes What Your Business BecomesYour Culture Shapes What Your Business Becomes
Your Culture Shapes What Your Business Becomes
 
Employee engagement
Employee engagementEmployee engagement
Employee engagement
 
Fostering Culture Engagement
Fostering Culture EngagementFostering Culture Engagement
Fostering Culture Engagement
 
Ppt 1 The Leaders We Need
Ppt 1 The Leaders We NeedPpt 1 The Leaders We Need
Ppt 1 The Leaders We Need
 
Managing a MultiGenerational Workforce
Managing a MultiGenerational WorkforceManaging a MultiGenerational Workforce
Managing a MultiGenerational Workforce
 
BlessingWhite MENA
BlessingWhite MENABlessingWhite MENA
BlessingWhite MENA
 
Independent and Outside Directors
Independent and Outside DirectorsIndependent and Outside Directors
Independent and Outside Directors
 
Leadership and Culture in Leadership Excellence_November 2016 Issue
Leadership and Culture in Leadership Excellence_November 2016 IssueLeadership and Culture in Leadership Excellence_November 2016 Issue
Leadership and Culture in Leadership Excellence_November 2016 Issue
 
The Evolution of HR Metrics
The Evolution of HR MetricsThe Evolution of HR Metrics
The Evolution of HR Metrics
 
2013 Engagement and Retention in 2013 by Aberdeen
2013 Engagement and Retention in 2013 by Aberdeen2013 Engagement and Retention in 2013 by Aberdeen
2013 Engagement and Retention in 2013 by Aberdeen
 
Managing diversity in workplace mod 4
Managing diversity in workplace mod 4Managing diversity in workplace mod 4
Managing diversity in workplace mod 4
 
Gallup State of the American Manager Report
Gallup State of the American Manager ReportGallup State of the American Manager Report
Gallup State of the American Manager Report
 
Organizational behavior
Organizational behaviorOrganizational behavior
Organizational behavior
 

En vedette

#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...
#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...
#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...Emma Mirrington
 
Organization Change Management -- 7 key success factors
Organization Change Management -- 7 key success factorsOrganization Change Management -- 7 key success factors
Organization Change Management -- 7 key success factorsE J Sarma
 
Making Sense of Change Management Flyer
Making Sense of Change Management FlyerMaking Sense of Change Management Flyer
Making Sense of Change Management FlyerMike Green
 
LS 607 Managing Organizational Change chapter 7
LS 607 Managing Organizational Change chapter 7LS 607 Managing Organizational Change chapter 7
LS 607 Managing Organizational Change chapter 7BHUOnlineDepartment
 
Culture Change Powerpoint
Culture Change PowerpointCulture Change Powerpoint
Culture Change PowerpointKendall Brune
 
Ch07 - Organisation theory design and change gareth jones
Ch07 - Organisation theory design and change gareth jonesCh07 - Organisation theory design and change gareth jones
Ch07 - Organisation theory design and change gareth jonesAnkit Kesri
 
Chapter 8 managing change and innovation
Chapter 8   managing change and innovationChapter 8   managing change and innovation
Chapter 8 managing change and innovationViệt Hoàng Dương
 
Employer Branding slideshare
Employer Branding   slideshareEmployer Branding   slideshare
Employer Branding slideshareNew To HR
 
Culture & change
Culture & changeCulture & change
Culture & changeNeshtha
 
Organizational culture
Organizational cultureOrganizational culture
Organizational cultureEyad Al-Samman
 
Cultural changes
Cultural changesCultural changes
Cultural changesJudithFtlvr
 
Change management and organization culture
Change management and organization cultureChange management and organization culture
Change management and organization cultureSeta Wicaksana
 
Making sense of change management - Individuals
Making sense of change management - IndividualsMaking sense of change management - Individuals
Making sense of change management - IndividualsJohan Strömquist
 

En vedette (20)

LeapZone Brand Wheel
LeapZone Brand WheelLeapZone Brand Wheel
LeapZone Brand Wheel
 
#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...
#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...
#FIRMDAY 15th October 2015 Manchester - SMRS and House of Fraser - Creating a...
 
Creating Employer Brand Value
Creating Employer Brand ValueCreating Employer Brand Value
Creating Employer Brand Value
 
Creating employers' brand
Creating employers' brandCreating employers' brand
Creating employers' brand
 
Organization Change Management -- 7 key success factors
Organization Change Management -- 7 key success factorsOrganization Change Management -- 7 key success factors
Organization Change Management -- 7 key success factors
 
Making Sense of Change Management Flyer
Making Sense of Change Management FlyerMaking Sense of Change Management Flyer
Making Sense of Change Management Flyer
 
LS 607 Managing Organizational Change chapter 7
LS 607 Managing Organizational Change chapter 7LS 607 Managing Organizational Change chapter 7
LS 607 Managing Organizational Change chapter 7
 
Cultural Change
Cultural ChangeCultural Change
Cultural Change
 
Culture Change Powerpoint
Culture Change PowerpointCulture Change Powerpoint
Culture Change Powerpoint
 
Ch07 - Organisation theory design and change gareth jones
Ch07 - Organisation theory design and change gareth jonesCh07 - Organisation theory design and change gareth jones
Ch07 - Organisation theory design and change gareth jones
 
Chapter 8 managing change and innovation
Chapter 8   managing change and innovationChapter 8   managing change and innovation
Chapter 8 managing change and innovation
 
Employer Branding slideshare
Employer Branding   slideshareEmployer Branding   slideshare
Employer Branding slideshare
 
Basics of Employer Branding
Basics of Employer BrandingBasics of Employer Branding
Basics of Employer Branding
 
Culture & change
Culture & changeCulture & change
Culture & change
 
Employer Branding
Employer BrandingEmployer Branding
Employer Branding
 
Cultural Changes
Cultural ChangesCultural Changes
Cultural Changes
 
Organizational culture
Organizational cultureOrganizational culture
Organizational culture
 
Cultural changes
Cultural changesCultural changes
Cultural changes
 
Change management and organization culture
Change management and organization cultureChange management and organization culture
Change management and organization culture
 
Making sense of change management - Individuals
Making sense of change management - IndividualsMaking sense of change management - Individuals
Making sense of change management - Individuals
 

Similaire à Getting your shift together making sense of organizational culture and change

How to create a "Culture" of Execution and Sustainable Employee Performance!
How to create a "Culture" of Execution and Sustainable Employee Performance!How to create a "Culture" of Execution and Sustainable Employee Performance!
How to create a "Culture" of Execution and Sustainable Employee Performance!Michael Falco
 
Value of Alignment
Value of AlignmentValue of Alignment
Value of Alignmentjennyl828
 
Culture: The Byproduct of Your Story and Strategy
Culture: The Byproduct of Your Story and StrategyCulture: The Byproduct of Your Story and Strategy
Culture: The Byproduct of Your Story and StrategyJames O'Gara
 
The state of your culture is in fact, the state of your customer experience.
The state of your culture is in fact, the state of your customer experience.The state of your culture is in fact, the state of your customer experience.
The state of your culture is in fact, the state of your customer experience.James O'Gara
 
Pomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive AdvantagePomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive AdvantageCatherine Spence
 
Transformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-PhiladelphiaTransformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-PhiladelphiaSal LoDico
 
Employee Engagement - Ryan Gunhold
Employee Engagement - Ryan GunholdEmployee Engagement - Ryan Gunhold
Employee Engagement - Ryan GunholdRyan Gunhold
 
Leadership Workshop - Leading Out of the Mess
Leadership Workshop - Leading Out of the MessLeadership Workshop - Leading Out of the Mess
Leadership Workshop - Leading Out of the MessMPCA
 
Redefining Culture in the C-Suite.
Redefining Culture in the C-Suite.Redefining Culture in the C-Suite.
Redefining Culture in the C-Suite.James O'Gara
 
Corporate work culture
Corporate work cultureCorporate work culture
Corporate work culturesmallick881
 
Engagement as a business strategy driving meaningful and lasting change
Engagement as a business strategy   driving meaningful and lasting changeEngagement as a business strategy   driving meaningful and lasting change
Engagement as a business strategy driving meaningful and lasting changeDani
 
Building culture through employee engagement
Building culture through employee engagementBuilding culture through employee engagement
Building culture through employee engagementplugHR
 
Organizational culture and environment
Organizational culture and environmentOrganizational culture and environment
Organizational culture and environmentAsghar Narejo
 
Culture is the byproduct of your story and strategy in action.
Culture is the byproduct of your story and strategy in action.Culture is the byproduct of your story and strategy in action.
Culture is the byproduct of your story and strategy in action.James O'Gara
 
Chapter 3 Summary
Chapter 3  SummaryChapter 3  Summary
Chapter 3 Summaryguest3c4270
 
Chapter 3 Organiz Culture And Environ The Constraints Ppt03
Chapter 3 Organiz Culture And Environ The Constraints Ppt03Chapter 3 Organiz Culture And Environ The Constraints Ppt03
Chapter 3 Organiz Culture And Environ The Constraints Ppt03D
 

Similaire à Getting your shift together making sense of organizational culture and change (20)

How to create a "Culture" of Execution and Sustainable Employee Performance!
How to create a "Culture" of Execution and Sustainable Employee Performance!How to create a "Culture" of Execution and Sustainable Employee Performance!
How to create a "Culture" of Execution and Sustainable Employee Performance!
 
Value of Alignment
Value of AlignmentValue of Alignment
Value of Alignment
 
Culture: The Byproduct of Your Story and Strategy
Culture: The Byproduct of Your Story and StrategyCulture: The Byproduct of Your Story and Strategy
Culture: The Byproduct of Your Story and Strategy
 
The state of your culture is in fact, the state of your customer experience.
The state of your culture is in fact, the state of your customer experience.The state of your culture is in fact, the state of your customer experience.
The state of your culture is in fact, the state of your customer experience.
 
Pomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive AdvantagePomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive Advantage
 
Transformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-PhiladelphiaTransformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-Philadelphia
 
Employee Engagement - Ryan Gunhold
Employee Engagement - Ryan GunholdEmployee Engagement - Ryan Gunhold
Employee Engagement - Ryan Gunhold
 
Leadership Workshop - Leading Out of the Mess
Leadership Workshop - Leading Out of the MessLeadership Workshop - Leading Out of the Mess
Leadership Workshop - Leading Out of the Mess
 
Redefining Culture in the C-Suite.
Redefining Culture in the C-Suite.Redefining Culture in the C-Suite.
Redefining Culture in the C-Suite.
 
Corporate work culture
Corporate work cultureCorporate work culture
Corporate work culture
 
Engagement as a business strategy driving meaningful and lasting change
Engagement as a business strategy   driving meaningful and lasting changeEngagement as a business strategy   driving meaningful and lasting change
Engagement as a business strategy driving meaningful and lasting change
 
Building culture through employee engagement
Building culture through employee engagementBuilding culture through employee engagement
Building culture through employee engagement
 
Organizational culture and environment
Organizational culture and environmentOrganizational culture and environment
Organizational culture and environment
 
Culture is the byproduct of your story and strategy in action.
Culture is the byproduct of your story and strategy in action.Culture is the byproduct of your story and strategy in action.
Culture is the byproduct of your story and strategy in action.
 
Chapter 3 Summary
Chapter 3  SummaryChapter 3  Summary
Chapter 3 Summary
 
Chapter 3 Organiz Culture And Environ The Constraints Ppt03
Chapter 3 Organiz Culture And Environ The Constraints Ppt03Chapter 3 Organiz Culture And Environ The Constraints Ppt03
Chapter 3 Organiz Culture And Environ The Constraints Ppt03
 
Chapter 2 hr challenges
Chapter 2 hr challengesChapter 2 hr challenges
Chapter 2 hr challenges
 
Dynamic work culture
Dynamic work cultureDynamic work culture
Dynamic work culture
 
Dynamic work culture
Dynamic work cultureDynamic work culture
Dynamic work culture
 
MCF
MCFMCF
MCF
 

Plus de Dani

Evaluation and feedback within the change process
Evaluation and feedback within the change processEvaluation and feedback within the change process
Evaluation and feedback within the change processDani
 
Strategic od
Strategic odStrategic od
Strategic odDani
 
Accountability
AccountabilityAccountability
AccountabilityDani
 
Transitions acquisitions-change
Transitions acquisitions-changeTransitions acquisitions-change
Transitions acquisitions-changeDani
 
Coaching Conundrum
Coaching ConundrumCoaching Conundrum
Coaching ConundrumDani
 
Employee engagement
Employee engagementEmployee engagement
Employee engagementDani
 
Creating an accountability culture at con agra foods
Creating an accountability culture at con agra foodsCreating an accountability culture at con agra foods
Creating an accountability culture at con agra foodsDani
 
Diversity and inclusion
Diversity and inclusionDiversity and inclusion
Diversity and inclusionDani
 
Social networking and social learning
Social networking and social learningSocial networking and social learning
Social networking and social learningDani
 
Working as a remote manager
Working as a remote managerWorking as a remote manager
Working as a remote managerDani
 
Web 2 0 knowledge management and social networking- why should i care
Web 2 0 knowledge management and social networking-  why should i careWeb 2 0 knowledge management and social networking-  why should i care
Web 2 0 knowledge management and social networking- why should i careDani
 
Talent management
Talent managementTalent management
Talent managementDani
 
Stop, review, take your blood pressure
Stop, review, take your blood pressureStop, review, take your blood pressure
Stop, review, take your blood pressureDani
 
Sowing the seeds of success preparing senior leaders as change leaders
Sowing the seeds of success   preparing senior leaders as change leadersSowing the seeds of success   preparing senior leaders as change leaders
Sowing the seeds of success preparing senior leaders as change leadersDani
 
Qbq the question behind the question
Qbq   the question behind the questionQbq   the question behind the question
Qbq the question behind the questionDani
 
Perspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foodsPerspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foodsDani
 
Personal accountability can i change the world
Personal accountability   can i change the worldPersonal accountability   can i change the world
Personal accountability can i change the worldDani
 
Managing change
Managing changeManaging change
Managing changeDani
 
Keeping employee's engaged in difficult times
Keeping employee's engaged in difficult timesKeeping employee's engaged in difficult times
Keeping employee's engaged in difficult timesDani
 
Generations in the workplace
Generations in the workplaceGenerations in the workplace
Generations in the workplaceDani
 

Plus de Dani (20)

Evaluation and feedback within the change process
Evaluation and feedback within the change processEvaluation and feedback within the change process
Evaluation and feedback within the change process
 
Strategic od
Strategic odStrategic od
Strategic od
 
Accountability
AccountabilityAccountability
Accountability
 
Transitions acquisitions-change
Transitions acquisitions-changeTransitions acquisitions-change
Transitions acquisitions-change
 
Coaching Conundrum
Coaching ConundrumCoaching Conundrum
Coaching Conundrum
 
Employee engagement
Employee engagementEmployee engagement
Employee engagement
 
Creating an accountability culture at con agra foods
Creating an accountability culture at con agra foodsCreating an accountability culture at con agra foods
Creating an accountability culture at con agra foods
 
Diversity and inclusion
Diversity and inclusionDiversity and inclusion
Diversity and inclusion
 
Social networking and social learning
Social networking and social learningSocial networking and social learning
Social networking and social learning
 
Working as a remote manager
Working as a remote managerWorking as a remote manager
Working as a remote manager
 
Web 2 0 knowledge management and social networking- why should i care
Web 2 0 knowledge management and social networking-  why should i careWeb 2 0 knowledge management and social networking-  why should i care
Web 2 0 knowledge management and social networking- why should i care
 
Talent management
Talent managementTalent management
Talent management
 
Stop, review, take your blood pressure
Stop, review, take your blood pressureStop, review, take your blood pressure
Stop, review, take your blood pressure
 
Sowing the seeds of success preparing senior leaders as change leaders
Sowing the seeds of success   preparing senior leaders as change leadersSowing the seeds of success   preparing senior leaders as change leaders
Sowing the seeds of success preparing senior leaders as change leaders
 
Qbq the question behind the question
Qbq   the question behind the questionQbq   the question behind the question
Qbq the question behind the question
 
Perspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foodsPerspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foods
 
Personal accountability can i change the world
Personal accountability   can i change the worldPersonal accountability   can i change the world
Personal accountability can i change the world
 
Managing change
Managing changeManaging change
Managing change
 
Keeping employee's engaged in difficult times
Keeping employee's engaged in difficult timesKeeping employee's engaged in difficult times
Keeping employee's engaged in difficult times
 
Generations in the workplace
Generations in the workplaceGenerations in the workplace
Generations in the workplace
 

Dernier

How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Sheetaleventcompany
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture conceptP&CO
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Sheetaleventcompany
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceDamini Dixit
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLJAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 

Dernier (20)

How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLJAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 

Getting your shift together making sense of organizational culture and change

  • 1. Getting Your Shift Together Making Sense of Organizational Culture and Change PJ Bouchard President EMERGE International
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. GOVERNING PRINCIPLES FORMAL PROCEDURES & SYSTEMS ORGANIZATIONAL CHARACTERISTICS INFORMAL & INTERACTIVE PRACTICES BOARD CEO LEADERSHIP TEAM MIDDLE MANAGEMENT SUBCULTURES
  • 11.
  • 12. CONFUSION AND CHAOS COST MONEY! 1,000 Employees x average hourly wage of $15/hour = $15,000 $15,000 x 3 hours per day = $45,000 $45,000 x 20 days per month = $900,000 $900,000 x 12 months = $10,800,000 in lost productivity. These figures are based on a M-F, 8-5pm operation—not 24/7.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. The vision of the organization is clear—I know our future. I know how I can impact our future. Consistency exists in the statements and actions of senior leadership and middle management. I trust top leadership to do the right thing. Management “walks the talk” about people being the most important asset. I see our values practiced by leadership. Positive working relationships exist between my supervisor and me. All departments, units or divisions are encouraged to work together. Clear communication is a high value of this organization. Information about the business is shared at all levels. Management values change. Creativity is encouraged. Creativity is rewarded. Management values diversity. We spend time learning from change efforts that did not succeed. I am confident that the information from this assessment will be shared and will help us improve. Formal procedures help me to do my job. Informal practices—not formal procedures—help me to do my job. Our policies reflect our values. We are good at implementation (achieving results) SAMPLE CHI™ STATEMENTS
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.