Omar Kardame has over 15 years of experience in luxury watches and jewelry businesses. He has held various management roles including managing after sales services and customer service teams. Some of his responsibilities have included overseeing repairs, training staff, managing inventory, and reporting sales figures. He has a proven track record of improving business metrics like revenue growth, customer satisfaction, and reducing manufacturing defects across multiple employers.

1. Omar Kardame
Email Id : omarkardame@gmail.com
Cell # : +965 6680 7207
C u r r i c u l u m V i t a e
Page 1 of 5 Rev Date: 09Jun16
Career Objective
Seeking a challenging and demanding position in a professionally managed, progressive organization which helps
employees utilize their expertise, experience and further enhance their knowledge and skills while achieving Organizational
and Management Goals along with personal career aspirations
Key Competencies & Areas of Expertise
 More than Fifteen Years of intensive work experience at different levels across luxury watches & the jewelry business
 Significant knowledge and experience with establishing new and reviving existing Showrooms & Boutiques
 Recognized Skills in Managing Exclusive & Multi Brands Stores & Warehouses
 Significant Experience with After Sales for watches, jewelry, writing instruments, eye couture & communication devices
 Skills in Luxury Product Management, Showroom Resource Management, Strategic Boutique Planning, Workforce
Planning, Talent Management & Enhancement, Boutique Management policies, procedures & processes
 Ability to reach agreements and consensus despite differing goals and priorities
 Ability to use research methods effectively, including data collection, diagnostic and analytical skills
 Capacity to understand problems & issues in the context of the bigger picture & relationships among subcomponents
 Capacity to understand people issues impacting business and how workflow can create more value
 Ability to provide verbal & written information clearly, concisely and persuasively, as well as ability to influence others
 Ability to initiate, build and sustain healthy relations within all departments across an organization
 Demonstrate integrity in all business interactions and honor personal commitments
 Clear, comprehensive understanding of the link between showroom management & sales impacting business strategy
 Ability to develop clear, actionable steps in support of an overall business strategy
 Ability to identify new ways for showroom management to support business strategy
 Ability to work independently to achieve targets within deadlines without any or very minimum supervision
 Strong interpersonal, communicational and customer service skills
 Ability to Engage, Inspire, Influence people and an Effective Team Player
Key Career Achievements & Accomplishments
Ahmed Yousuf Behbehani – (Jan 2014 – Till Date)
 Relocation of Service Center to a new location with state of art transformation and setup – April 2016
 25% – Growth in Aftersales Revenue – 2015
 50% – Growth in Service Center Revenue – 2015 – Q1 & Q2
 Honored with the Best Service and Repairs Return Times at Breitling Service Center Audit – Oct 2015
 Successfully achieved and crossed the 2014 After Sales Department Target, with minimal returns in services (06%)
 Acquired accreditation and classified as the official service center for various brands – Breitling, Ebel, Carl. F. Bucherer
 New Service Center set up for Ahmed Yousuf Behbehani in collaboration with Breitling – 2014
Trafalgar General trading Co. and Kuwait Luxury Co. – (Jan 2006 – Dec 2013)
 18% Revenue growth of after sales department during 2013
 Audit visits to the Chopard factory to collect details on after sales & customer service, workflow and manufactory – 2013
 Honored with Harry Winston after sales services following the international service audit during 2013
 Established service and repairs lead time in accordance with Swiss standards and benchmarking
 Honored with Bvlgari after sales services following the international service audit during 2012
 20% – Growth in Service Center Revenue – 2012
 10% – Growth in Service Centers Revenue – 2011
 New Service Center Setup as per Swiss Standards for Watches & Jewelry – 2011
 Best Sales for Tag Heuer – 2009
 22% Sales Increase between 2008-2009
 28% Sales increase between 2006-2007
 Achieved all company set targets for two consecutive years – 2006-2008
 Certified Haute Horlogerie, provided by Chopard (L.U.C) – Only person in Kuwait & 1 of 50 Globally – Dec 2007
 Certified Gemologist for polished diamonds grading by International Gemological Institute (IGI), Belgium – Nov
2006
Morad Yousuf Behbehani – (Mar 1999 – Dec 2005)
 Nominated for several high end Professional Trainings on various top brands across the Watches & Jewelry Industry
– A. Lange & Sohne, Breguet, Omega, Piaget, Panerai, Cartier, Baume & Mercier, I.W.C., Jaeger-Le coulter, Jaquet
Dro

2. Resume : Omar Kardame
Cell # : +965 6680 7207
Page 2 of 5
Summary of Work Experience
Ahmed Yousuf Behbehani
Company Profile
 Agents of Audemars Piguet in Kuwait for past 30 years
 Recently acquired the following brands: Vacheron Constantin, Breitling, Ebel, Concord,
Manager, After Sales & Customer Service – Kuwait (Jan 2014 – To date)
Key Assignments & Responsibilities
Performance Enhancement
 Raising Root Cause reports for any manufacturing defect with suppliers
 Maintaining and enhancing estimated lead time for each repairs with close follow up
 Reporting monthly repairs and lead time to suppliers
 Regular and prompt service reminders to clients
Managing & Leading Teams
 Leading a team of 5 staff, being watchmakers and customer service representatives
 Maintaining healthy work flow for each watch maker
 Assigning tasks to Admin and customer service representative
Business Operations
 Managing orders for spares across 9 brands and repairs from 4 point of sales across the organization
 Document process and follow up on factory repairs
 Monitoring and supervising spares and inventory arrangements by respective teams
 Maintaining and ordering of required chemicals, tools and machines
Trafalgar General trading Co. and Kuwait Luxury Co.
Company Profile
 A leading company in Kuwait for watches, jewelry, leather goods, writing instruments, cell phones and eye couture
and fashion accessories
 First Agents for Chopard in the region for the past 35 years
 Agents of Patek Philippe, Chopard, Degrisogono, Tag Heuer, Versace watches, jewelry and fashion accessories,
Dior, Gucci watches and jewelry, Ferragamo, Swarovski watches, Givenchy and Aigner watches and accessories
Manager, After Sales & Customer Service – Kuwait (Jun 2010 – Dec 2013)
Key Assignments & Responsibilities
Line Management Reporting
 Liaising with Senior Executives for Line Managers & Supervisors assessment
 Reporting progress of performance, assignments reports & activities to senior management at regular intervals
Managing & Leading Teams
 Leading specialized & dedicated teams across watchmakers, jewelers (goldsmith) mobile technician and
customer service representatives
 Managing and supervising spares orders across 12 brands
 Managing repairs across 14 point of sales throughout the company
 Assigning tasks to Customer Service representative & Administrators
 Ensuring a healthy workflow for each watch maker, jeweler and mobile technician
Business Operations
 Reporting manufacturing defect to suppliers
 Ordering & managing spares to ensure business efficient inventory
 Maintaining and ordering required chemicals, tools, and machines
 Reporting monthly repairs and lead time to suppliers
 Monitoring & maintaining estimated lead time for all repairs and ensure prompt follow up

3. Resume : Omar Kardame
Cell # : +965 6680 7207
Page 3 of 5
 Review & monitor progress on document process, follow up on factory repairs and service reminders to clients
Trafalgar General Trading Co.
Manager, Showroom – Multi Brand Boutique – Kuwait, Al Kout (Jan 2009 – May 2010)
Key Assignments & Responsibilities
Business Development & Capture Potential Customers
 11.5% growth achieved
 Up to 50% growth increase in particular brands, amidst global recession and financial crisis
 Dealing and honoring clients with special request and maintaining professional relationships
Showroom Operations
 Supervising & Leading the boutique team to carry out assigned showroom activities
 Improved visual merchandising in the Boutique, with regular rotation of brands in focal points
 Facilitate & create a healthy work environment across all levels
 Bridge all communications between top management and sales & boutique teams
Training & Coaching
 Train sales teams in advance technical aspects, advance customer service and special merchandising techniques
 Coach and mentor staff for detailed work in the boutique to attain and maintain a high end luxury environment
Inventory Control & Reporting
 Supervise & review preparation of monthly, quarterly & annual – Inventory & Sales Reports
 Presenting & Reporting Sales figures in management meetings
Manager, Showroom – Main Branch – Kuwait, Al Kout (Jan 2006 – Jan 2009)
Key Assignments & Responsibilities
Showroom Operations
 Boutique Display and Change Schedule
 Planning & Scheduling staff availability, rotations and leaves
 Overall Showroom Operations
After Sales & Client Services
 Supervising Customer Care and Call Center operations/department
 Attending clients with special requests & maintaining database
 Leading and managing a team for study of serious manufacturing defects
 Supervising preparation of detailed job card for defect rectification
 Overviewing Performance to monitor & measure reduction in complaints, enhance customer service & satisfaction
Training & Coaching
 Training new staff, and reporting to management
 Brand awareness sessions to junior and fresh sales/showroom employees
 Imparting regular product updates & refresher sessions to reporting staff
Inventory Control
 Managing inventor across all company outlets
 Supervising dispatch and receipt of goods to various outlets
 Maintaining inventory as per brand manager’s reports
Short Assignment – Supervising a Warehouse – (Mar-Jun 2007)
Warehouse for POS materials, Leather goods, Fashion clothing’s & materials, Special Chocolates for VIPs & clients
 Training prospect potential staff to be promoted as a new supervisor
 Dispatching goods, POS materials to all over company outlets, adhering to brand manager’s reports
 Attending clients, maintaining special request database
 Management reporting, updating staff with products updates on regular intervals
 Assigning locations & Goods distribution to 8 POS as per received requests
 Replenishment reports and Placing orders to suppliers
 Monitoring receipt of goods & preparation of stock inventory reports
 Review uploaded data through company systems (aswaq)

4. Resume : Omar Kardame
Cell # : +965 6680 7207
Page 4 of 5
Morad Yousuf Behbehani
Company Profile
 One of the leading companies in Kuwait for watches, Jewelry, Writing Instruments and Luggage
 First agent for Omega watches across the globe, for the past 73 years
 Agents for Cartier, Piaget, Jaeger-LeCoultre, I.W.C, Panerai, Baume & Mercier, Lange and Sohne Breguet,
Blancpain, Omega, Glashutte-originals, Tissot, Pierre Balmain, Roamer, Movado, Certina, Mido, Hamilton,
Ulysse-nardine, Jaquet droz, Montigrappa and Carandache (writing instruments), Samsonite luggage, Audi,
Volkswagen and Porsche cars
Manager, Showroom – Fahaheel Branch – Kuwait, Al Kout (Dec 2003 – Dec 2005)

Key Assignments & Responsibilities
Showroom Operations
 Communicating with various local & regional brand managers
 Managing day to day activity of a multi brand showroom
Showroom Display & Client Services
 Planning & Supervising visual merchandise schedule
 Supervising and handling clientele mailing lists and database
Training & Coaching
 New staff training over showroom salesmanship, sales presentation & customer interaction
 Updating staff with product updates & client services
Reporting & Scheduling
 Maintaining Stocks for multi brands – Monthly & Annual Inventory reports
 Prepare and present Sales report on a monthly, quarterly and annual basis
 Develop and monitor Staff weekly schedule
Manager, Showroom – Omega Boutique / Multi Brand Showroom – Kuwait (Jan 2001 – Nov 2003)
Key Assignments & Responsibilities
Showroom Setup & Operations
 Established and setup this showroom from scratch
 Responsible for handling two outlets 1) Omega Boutique 2) Multi brands
 Communicating with Omega’s local and regional brand managers
Showroom Display & Client Services
 Maintaining visual merchandise schedule
 Maintaining and Handling the clientele mailing lists, and database
Training & Coaching
 New staff training over showroom sales and presentation
 Updating staff with product updates & client services
Reporting & Scheduling
 Maintaining individual brand inventory and sales reports
 Presentation to Regional Sales Director over monthly, quarterly and annual reports
 Preparation of Special requests reports for Omega watches and jewelry
 Staff weekly schedule
Sales Representative – Morad Yousuf Behbehani – Kuwait (Mar 1999 – Dec 2000)
Warehouse Coordinator – Kuwait Oil Company (KOC) – Kuwait (Aug 1998 – Feb 1999)

5. Resume : Omar Kardame
Cell # : +965 6680 7207
Page 5 of 5
Professional Certification
 Haute Horlogerie
Certified By – Chopard L.U.C
Dec 2007 – In-depth study of watches & technical aspects
Only Person in Kuwait & 1 of 50 Certified Globally for Theory & Practical Examination
 Gemology
Certified By – International Gemological Institute (I.G.I), Belgium
Nov 2006 – Polished Diamonds Grading
Education
 H.S.C (12
th
Std.) – 1995 (Somiya College – Mumbai, India)
 S.S.C (10
th
Std.) – 1993 (Dawood B. Fazal B. High School – Mumbai, India)
Additional Qualifications & Skills
 Diploma in Computer Operations (Catel Institute, Mumbai, India)
 Computer Operating Concepts
 Diploma in D.T.P (Catel Institute, Mumbai, India)
 CorelDraw, Photoshop, PageMaker, Web Designing – Front Page
 Proficiency with Systems – CRM / Aswaq & Smart Suit
 Proficiency with Microsoft Office
 MS Windows 98/XP, 2003 & 2007 MS Word, MS Excel – PivotTable & PivotChart
Certificate of Achievement
 Best Sales – Tag Heuer – 2009
 Service Certificate & Award – Trafalgar – Completion of 06 Years
Professional Trainings & Courses Attended
 Team Management – Kuwait, 2008 (Foundation De-la Haute Horlogerie – FHH Foundation)
 Simplification of Work Process – Dubai, 2011 (Meirc Training & Consultants)
 Specialized Brand Training – Kuwait, 2010 (Dior, Tag Heuer, Meridist & Versace Unique Cell Phones)
 Titanium Level Training – Kuwait, 2009 (Tag Heuer – Ambassador Training)
 Silver Level Training – Kuwait, 2008 (Tag Heuer – Ambassador Training)
 Customer Service Training – Kuwait, 2007 (Trafalgar General Trading Co)
 Specialized Brand Training – Kuwait, 99-05 (Morad Yousuf Behbehani)
(Watches & Jewelry Industry – Dior, A. Lange & Sohne,
Breguet, Omega, Piaget, Panerai, Cartier, Baume & Mercier,
I.W.C., Jaeger-Le coulter, Jaquet Droz)
Languages
 Fluency : English, Arabic & Hindi
 Basic : Urdu
Personal Profile
 Civil Lineage : Mumbai, India
 Civil Status : Married + Five Kids
 Date & Place of Birth : September 22
nd
, 1976 – India
 Work Permit (Iqama) Status: Valid Work Permit for Kuwait (Transferable)