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Process Based Integration of  ISO 9001:2000, ISO 14001,  and OHSAS 18001 David Barber, General Manager Omnex Canada [email_address]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Course Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Course Outline ,[object Object],[object Object],[object Object],[object Object],[object Object]
Integrated Management Systems A Rationale
Management System Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management System Process Model
Rationale for Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rationale for Integration ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reduced Costs and Improved Profitability
Brief Comparison of the Standards ISO 9001:2000 ISO 14001:1996 OHSAS 18001:1999
BMS Stakeholders ,[object Object],[object Object],[object Object],[object Object]
Shared Focus  ISO 9001
Shared Focus  ISO 14001 & OHSAS 18001
Structure of the Three Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structure of Three Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Planning (identify) Policy (all require)
Structure of Three Standards Emergency Response not directly addressed in 9001 ,[object Object],[object Object],[object Object],[object Object],Differences Similarities
Structure of Three Standards All share similar purpose and function in control, measurement & Improvement
Structure of Three Standards All share similar purpose and function, and in all cases inputs & outputs should be defined Focus on Actions to Improve Results
3. Understanding the Requirements and their Relationships Clause by clause analysis
General Comments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Potential for Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 4.0 Quality Management System ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 - 4.1 General Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 4.2 Documentation Requirements ISO14001  and  OHSAS 18001 do not specifically require a Manual, but all other requirements apply
ISO 9001 - 4.2.1 General Documentation Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 - 4.2.2 Quality Manual ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 - 4.2.3 Control of Documents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 - 4.2.4 Control of Records ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Procedures / Processes to be Merged ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*Organization shall have a documented procedure.
Procedures / Processes to Merged ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.1 Management Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.2 Customer Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 5.3 Quality policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.4.1 Quality Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.4.2 Quality Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.5.1 Responsibility & Authority ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.5.2 Management Representative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.5.3 Internal communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 5.6 Management Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001- 6.1 Provision of resources ,[object Object],[object Object],[object Object],[object Object]
ISO 9001- 6.2 Competence, awareness & Training ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 6.3 Infrastructure requirements ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 6.4 Work environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.1 Planning of product realization ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.2.1 Determination of product requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.2.2 Review of Requirements Related to the Product ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.2.3 Customer Communication Requirements ,[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.3 Design & Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.4 Purchasing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.5 Production & Service Provision ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 7.6 Control of Monitoring & Measuring Devices/Technologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.2.1 Customer Satisfaction Requirements ,[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.2.2 Internal Audit Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.2.3 Monitoring & Measurement of Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.2.4 Monitoring & Measurement of Product ,[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.3 Control of  Nonconforming Product ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.4 Analysis of Data  ,[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.5.1 Continual Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.5.2 Corrective Action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 – 8.5.3 Preventive Action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Requirements Not Incorporated into  ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Strategies for Integration The Process Approach
Establish the Processes
Where to Start – The Process Approach  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Different types of Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where to Start – The Process Approach  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reminder ,[object Object],[object Object],[object Object]
Process Focus ,[object Object],Source: ISO 9000:2000 CD2
Process Focus Vs. Department Focus Processes, not Departments, Drive Performance
Sequence & Interaction of Processes – A Process Map Example
Detailed Integration ,[object Object],[object Object],[object Object],[object Object],[object Object]
Defining Quality Policy  and Objectives
Establishing Policy & Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001 Quality Policy & Objectives 5.2 Customer Focus 5.3 Quality Policy 5.4.1 Quality Objectives 8.2.1 Customer Satisfaction
Links Between Customer  Requirements and Processes Customer Requirements Quality/Business Objectives Quality/Business Planning Processes
Quality, Environmental and OHSAS  Objectives & Measurables (example )
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Determining Stakeholder Requirements Interested Parties   Customer = Recipient of a product Example: Consumer, End User, Retailer, Beneficiary, Purchaser A customer can be internal or external to the organization
Rate Customer Requirements (Example) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives for All Areas of Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Control Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Management System Control Plan  (ADD EMS & HSMS)
The Shift to Empowerment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
System Integration Tools & Methodologies
Process Planning Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Planning Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fishbone Diagram – Sources of Variation
Process Flow
PFMEA Conceptual Overview
Process Planning System Diagram
Example of a EMS Control Plan
Example of a HSMS Control Plan
Continual Improvement Process Control
Review ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You  !

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Barber process basedintegrating9001_14k_18k_final

Notes de l'éditeur

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  2. 88 8
  3. 90 10