1. Integrating Lean & Six Sigma with ISO 9000:2000 & ISO/TS16949:2002 Achieving Continual Process Improvement

8. QMS Process Model

9. Process Focus Versus Functional Focus Processes, not functions, Drive Performance

12. Performance Management Key performance objectives cascade down while performance data pass upward for analysis and action.

14. Business Excellence Model Customer Satisfaction Customer Expectation & Requirements Interested Parties Knowledge Management

15. Customer Expectation & Requirements Plan Knowledge Management Interested Parties Dynamic Continual Improvement Customer Satisfaction Do Check Act Do Check Standardize Study Act Lean Six Sigma

16. Integrated Lean / Six Sigma

17. Six Sigma Quality Six Sigma is a Standard of Performance. It means no more than 3.4 Defects per Million Opportunities  DPMO 2 308,537 69.1 % 3 66,807 93.3 % 4 6,210 99.4 % 5 233 99.97 % 6 3.4 99.99966 % Defects per Million Opportunities Process Capability RTY Rolled Throughput Yield (Long Term)

19. General Motors Framingham versus Toyota Takaoka versus NUMMI Fremont, 1987 Source: IMVP World Assembly Plant Survey 2 days 7.0 45 19 NUMMI Fremont Toyota Takaoka GM Framingham 2 hours 2 weeks Inventories of Parts (average) 4.8 8.1 Assembly Space per Car 45 135 Assembly Defects per 100 Cars 16 31 Assembly Hours per Car

21. L/SS Focuses on the Biggest Cost Levers

22. Accounting Human Resources Operations Purchasing Sales Strategic Measures – Voice of The Customer Process Variation Process Measures Voice of the Process Leadership Team Objectives Lean / Six Sigma Integrated With BOS Projects

24. Profits Products Process Projects People Scorecard Scorecard Scorecard Scorecard Scorecard BOS Value Stream Mapping Continuous Flow Supermarket Pull Six Sigma Quality SMED/TPM/Five S Standards Education Training Resources Feedback Planning for Improvement

25. Profits Products Process Projects People Scorecard Scorecard Scorecard Scorecard Scorecard Achieving Improvement New Knowledge, Skill & Attitudes New Methods, Policies & Procedures Lean Productivity Six Sigma Quality Improved Satisfaction Increased Sales Increased Margins

27. Questions & Answers