e-Citiz Presentation

Agile platform to Design and
Deploy Web Self-Services
Agile platform to Design and
Deploy Web Self-Services

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AgendaAgenda
 Who are we?
 Web Self Service
 Manufactured computer platform
 References
 Conclusion
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© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of
GENITECH is totally forbidden. e-Citiz, Powered by e-Citiz and the logo e-Citiz are registered trademarks or not of GENITECH in FranceGENITECH is totally forbidden. e-Citiz, Powered by e-Citiz and the logo e-Citiz are registered trademarks or not of GENITECH in France
and/or in others countries. Every other cited brand are the property of the respective owneand/or in others countries. Every other cited brand are the property of the respective owne

 Founded: 1992
 2012 consolidated: 12 M€
 Payroll: 140 including 120 engineers and consultants
 Activity
 60% Time and Material60% Time and Material
 20% Fixed Price Projects20% Fixed Price Projects
 20% Product, Training, Consulting20% Product, Training, Consulting
 Defense Confidential Entitled
 ISO-9001-2008
French leader for 100%French leader for 100%
Object Oriented PSsObject Oriented PSs
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ReferencesReferences
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AgendaAgenda
 Who are we?
 Industrial Computer Platform
 References
 Conclusion
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e-Citiz Web Self-Servicee-Citiz Web Self-Service
FactoryFactory
 Eases administrative
process for:
 Customers, Members,Customers, Members,
Employees, ConstituentsEmployees, Constituents
 In order to:
 Boost processes andBoost processes and
reduce costsreduce costs
 Develop users' loyaltyDevelop users' loyalty
 Grant a better Quality ofGrant a better Quality of
ServicesServices
 Achieve customerAchieve customer
satisfaction and retentionsatisfaction and retention
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Web Self-Services asWeb Self-Services as
seen by Gartner Groupseen by Gartner Group
 A new approach of the “user to
organization” relationship, to empower
the customer:
 To retrieve informationTo retrieve information
 To make transactionsTo make transactions
 Without human assistance
 Whenever (24/7), wherever, the
customer wants through the web
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and/or in others countries. Every other cited brand are the property of the respective owneand/or in others countries. Every other cited brand are the property of the respective owne 77

ExamplesExamples of WSSof WSS
 Secure Social Services: benefits and compensation statements and
payment on line for contributions
 Municipality Administration: on-line administrative processes
 Regional Councils: scholarship application
 Caisse des Dépôts: on-line administrative processes for cities
 Department of Education: T&L and allowance management
 Grand Duchy of Luxembourg: Single Window Portals for citizen and
corporation services
 Genitech: e-employee
 Department of Environmental Protection (MEEDDAT):
on-line enrollment for dangerous products
 Groupama Insurance: e-procurement ordering
 Sequantic Corp.: enterprise wide customer relationship management
 Certinomis Corp.: e-certificate enrollment and processing authority
 SNCF: Ticketing
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WSS ComponentsWSS Components
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AgendaAgenda
 Who are we?
 Manufactured Computer Platform
 References
 Conclusion
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Universal needUniversal need
A necessity for a software factory !!
Web Self-Services Factory
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An Exclusive PATENTEDAn Exclusive PATENTED
double loop architecturedouble loop architecture
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An Exclusive PATENTED double loop architecture empowers business experts
to develop their own solutions
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Based on standardsBased on standards
• Models contain applications, not the code
• Iterative development with constant synchronization
between requirements and application
• Maintenance decrease (eventually without coding)
• Models contain applications, not the code
• Iterative development with constant synchronization
between requirements and application
• Maintenance decrease (eventually without coding)
• Focused on actor interactions
• Functional software architecture with reusability
• Proven standards
• Focused on actor interactions
• Functional software architecture with reusability
• Proven standards
• Inventory, modeling and reusability of process
• Processes definition enhancements
• Business Process Re-engineering
• Inventory, modeling and reusability of process
• Processes definition enhancements
• Business Process Re-engineering
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10/05/1310/05/13 © 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of GENITECH is totally© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of GENITECH is totally
forbidden. e-Citiz, powered by e-Citiz and the logo e-Citiz are registered trademark or not of GENITECH in France and/or in others country. Every otherforbidden. e-Citiz, powered by e-Citiz and the logo e-Citiz are registered trademark or not of GENITECH in France and/or in others country. Every other
cited brand are the property of the respective owner.cited brand are the property of the respective owner.

Front-OfficeFront-Office
• Secured personal space, pre-filling up of forms
• Dynamic and smart forms
• Mobile and Web
• Process follow-up
• Delegation feature
• Secured personal space, pre-filling up of forms
• Dynamic and smart forms
• Mobile and Web
• Process follow-up
• Delegation feature
• Accessible (W3C WCAG)
• Compliant with laws about disability (WAI AA)
• Automatic (platform)
• Accessible (W3C WCAG)
• Compliant with laws about disability (WAI AA)
• Automatic (platform)
• Graphic guidelines and ergonomic support (XHTML,
CSS, XSLT and generic graphic objects)
• Compliant with every browsers
• Validated at the platform level, not at the project level
• Graphic guidelines and ergonomic support (XHTML,
CSS, XSLT and generic graphic objects)
• Compliant with every browsers
• Validated at the platform level, not at the project level
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© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of GENITECH is totally© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of GENITECH is totally

Middle & Back-OfficeMiddle & Back-Office
• Dashboard ; Business Activity Monitoring
• Multi-actors (Collaborative)
• Complex Processes management
• Packaged Web Self-Services environment
• Dashboard ; Business Activity Monitoring
• Multi-actors (Collaborative)
• Complex Processes management
• Packaged Web Self-Services environment
• Connectors architecture
• SOA Integration (Web-Services Architecture)
• Workflow Engine Integration
• Connectors architecture
• SOA Integration (Web-Services Architecture)
• Workflow Engine Integration
• Factory based on standards
• Scalable
• Integrated performance bench
• Choice of application servers and databases
• Factory based on standards
• Scalable
• Integrated performance bench
• Choice of application servers and databases
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© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of GENITECH is totally© 2007-2013-Groupe GENITECH – copyright reserved. Every replication, copying or divulgation without prerequisite authorization of GENITECH is totally

Requirements for aRequirements for a
WSS factoryWSS factory
Out of the box !
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AgendaAgenda
 Who are we?
 References
 Conclusion
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Government – SocialGovernment – Social
WelfareWelfare
 Unified System for all branches of Social Security
and Benefits statements and contributions
 Complex requirements
 "Huge e-processing"
 Multi-actors: public welfare organizations (UNEDIC,Multi-actors: public welfare organizations (UNEDIC,
URSSAF, pension funds, …)URSSAF, pension funds, …)
 25% of companies are enrolled,25% of companies are enrolled,
more than 80,000 usersmore than 80,000 users
 30 millions statements per year30 millions statements per year
 60,000 statements per hour60,000 statements per hour
at peak timeat peak time
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© 2007-2013-Genitech Group– copyright reserved. Every replication, copying or divulgation without prerequisite authorization of Genitech is totally© 2007-2013-Genitech Group– copyright reserved. Every replication, copying or divulgation without prerequisite authorization of Genitech is totally
forbidden. e-Citiz, Powered by e-Citiz and the logo e-Citiz are registered trademarks or not of Genitech in France and/or in others countries. Every otherforbidden. e-Citiz, Powered by e-Citiz and the logo e-Citiz are registered trademarks or not of Genitech in France and/or in others countries. Every other
cited brand are the property of the respective ownecited brand are the property of the respective owne

Case Study:Case Study:
Municipality Single WindowMunicipality Single Window
 Family/Citizen Portal
 Nursery, Kindergarten, School,Nursery, Kindergarten, School,
CanteenCanteen
 ID, Passport; CertificatesID, Passport; Certificates
 Waste collectionWaste collection
 Appointment with MayorAppointment with Mayor
 ……
 Benoît Clavel,
e-Government Manager:
 ““Back-office software integrationBack-office software integration
through the single window allowsthrough the single window allows
us to show the citizen anus to show the citizen an
homogeneous Informationhomogeneous Information
System”System”
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Maelis PortalMaelis PortalMaelis PortalMaelis Portal
MaelisMaelis
SigecSigec
MaelisMaelis
SigecSigec
AltoAlto
ArpegeArpege
AltoAlto
ArpegeArpege
AirsAirs
DigitechDigitech
AirsAirs
DigitechDigitech
SiecleSiecle
LogitudLogitud
SiecleSiecle
LogitudLogitud
e-paymente-payment
CaisseCaisse
EpargneEpargne
e-paymente-payment
CaisseCaisse
EpargneEpargne

T&L Management:T&L Management:
Department of EducationDepartment of Education
 Eric Verhaeghe
 SIEC Executive DirectorSIEC Executive Director
 "When choosing the iterative"When choosing the iterative
approach, our administrationapproach, our administration
took the risk to go fast. We wontook the risk to go fast. We won
that bet with the best way to dothat bet with the best way to do
it.it.
 We received on schedulesWe received on schedules
operational prototypes ofoperational prototypes of
STEFANIE those allowed us toSTEFANIE those allowed us to
get remarks from concernedget remarks from concerned
employees. Regarding the timeemployees. Regarding the time
to proceed applications, it isto proceed applications, it is
divided by three."divided by three."
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Case study:Case study:
National Single WindowNational Single Window
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One Stop Shopping for Citizens
One Stop Shopping for Companies
From Interactive to Connected
From 28th
UN rank (2005)
to 14th
UN rank (2008)
One Stop Shopping for Citizens
One Stop Shopping for Companies
From Interactive to Connected
From 28th
UN rank (2005)
to 14th
UN rank (2008)

Independent AuditIndependent Audit
on accessibilityon accessibility
 Pierre Schilling
 eLuxembourg DirectoreLuxembourg Director
 "I wanted to"I wanted to
congratulate thecongratulate the
Genitech team for theGenitech team for the
excellent results we gotexcellent results we got
when passingwhen passing
accessibilty tests usingaccessibilty tests using
e-Citiz.e-Citiz.
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© 2007-2013-Genitech Group– copyright reserved. Every replication, copying or divulgation without prerequisite authorization of Genitech is© 2007-2013-Genitech Group– copyright reserved. Every replication, copying or divulgation without prerequisite authorization of Genitech is
totally forbidden. e-Citiz, Powered by e-Citiz and the logo e-Citiz are registered trademarks or not of Genitech in France and/or in otherstotally forbidden. e-Citiz, Powered by e-Citiz and the logo e-Citiz are registered trademarks or not of Genitech in France and/or in others
countries. Every other cited brand are the property of the respective ownecountries. Every other cited brand are the property of the respective owne

Department of EcologyDepartment of Ecology
(France)(France)
 On-line products
enrollment
 Certificate based
Sign On
 Public inventory for
biocidals
 Automated reports
 Few months of
development
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Local GovernmentLocal Government
 e-Services Platform
 e-Procurement fore-Procurement for
TrainingsTrainings
 Business grants andBusiness grants and
fundingfunding
 Digital signature; ECM;Digital signature; ECM;
ERP legacy (Safir)ERP legacy (Safir)
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 SEQUANTIC,
 To deploy fiber optical networkTo deploy fiber optical network
 Complete Information System
 marketing, sales, financial andmarketing, sales, financial and
operationaloperational
 Multi-actors:
 ISPISP
 Customers of ISPCustomers of ISP
 Sequantic:Sequantic:
Sale, administrative and
technical peoples and
management
 Equipment providersEquipment providers
 Sub-contractorsSub-contractors
CRMCRM
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e-Human Ressourcee-Human Ressource
ManagementManagement
 Timesheets
 Vacations
 T&L
 Payroll
 Accounting
 Billing
 …
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Case StudyCase Study
e-Procurement Solutione-Procurement Solution
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AgendaAgenda
 Who are we?
 References
 Conclusion
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RecognizedRecognized
innovationinnovation
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e-Citiz, keep in minde-Citiz, keep in mind
 To design 3 times faster
 To maintain and to enhance 5 times faster
 To deploy Web Self-Services
 Accessible (WAI AA, Section 508), Mobile
 Multi-Actors
 Based on smart dynamic forms which reuse
12 years of experiences in rules engine
20 years experiences in object modeling
 Performing & scalable
 Universal
 Seamless Integration
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e-Citiz, a platforme-Citiz, a platform
aheadahead
 At the decision point to initiate
digitization, the choice of e-Citiz
provides:
 All anticipations on the forecasted
evolution of a web application
 Take advantages from 10 years of skills
in setting up and completing digitization
projects
 Rely on factory-COTS solutions to
generic problematic issues
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ContactsContacts
Visit our Web site: www.e-citiz.com
Contact us: info@e-citiz.com
CEO: Didier Plas
CPO & Key Partners Relationship: Olivier Nicolas
3, rue Danton - F-92240 Malakoff - FRANCE
Tel. +33 1 70 19 27 27 - Fax. +33 1 70 19 27 28
Tertial 2
216, Route de Saint Simon - F-31100 Toulouse - FRANCE
Tél. +33 5 34 60 92 80 - Fax. +33 5 34 60 92 89
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