The document summarizes the 8 basic consumer rights in the Philippines according to the Department of Trade and Industry. The 8 rights are: 1) right to basic needs, 2) right to safety, 3) right to information, 4) right to choose, 5) right to redress, 6) right to representation, 7) right to consumer education, and 8) right to a healthy environment. For each right, it provides a brief description and things consumers can do to exercise that right. It also outlines 5 consumer responsibilities: critical awareness, action, social concern, environmental awareness, and solidarity.

5. THE 8
BASIC CONSUMER
RIGHTS
Department of Trade and Industry

6. WALO (8) KA BATAKANG
KATUNGOD SA
KONSUMANTE
“ A Well Informed And Vigilant
Consumer Is The Best Protected
Consumer ”

7. Presidential Proclamation
No. 1098
 Declared by President Fidel V. Ramos
 The month of October of every year as
Consumer Welfare Month
 Republic Act 7394, Consumer Act of
Philippines, which took effect in July
1992 - it is a policy of State to protect
the interest of the consumer and
promote his general welfare

8. Background
 1985
– UN endorsed Consumer Bill of
Rights
– Expands it to 8 rights

9. THE RIGHT TO BASIC NEEDS
The First consumer right is
THE RIGHT TO BASIC
NEEDS(Pangunahing
Pangangailangan) which
guarantee survival,
adequate food , clothing,
shelter, health care,
education and sanitation.
What are the conditions?

10.  The conditions:
 The availability of basic & prime
commodities to consumers at affordable
prices and of good quality.
 Be vigilant in ensuring your continuous
access to a wide assortment of
competitively-priced goods and services.
 Ensure also that in times of crisis, the
prices of commodities do not increase
exorbitantly.

11. THE RIGHT TO SAFETY
The Second consumer rights
is THE RIGHT TO
SAFETY (Kaligtasan)
which is the right to be
protected against the
marketing of goods or the
provisions of services that
are hazardous to health and
life.
What are the things we do?

12. .
 Things to do:
 Labels- contains the proper information
as regards the product.
 Watch out for special warning signs in
the label of the product like "NOT
SUITED FOR CHILDREN BELOW
FOUR(4) YEARS" or "POISON: For
external use only etc.“
 Be on guard regarding products which
are found to be hazardous.

13. .
 If you have doubts about the safety
or proper performance of a product,
go back to the store with your
official receipt.

14. THE RIGHT TO INFORMATION
The third consumer right is
THE RIGHT TO
INFORMATION (Patalastasan
) which is the right to be
protected against dishonest or
misleading advertising or
labeling and the right to be
given the facts and information
needed to make an informed
choice.
What are the conditions and what do we do?

15. . The Conditions and what to do:
 A complete information about the product
to be purchased including its use,
ingredients/ chemical contents,
precautions, if any, limitations and expiry
date.
 Before purchasing a product, it is very
important for you to read the label
carefully so that you would be able to
know its use, content (chemical
ingredients), how to care for the product.

16. . Before signing any document like
warranties and guarantees, credit items
or services contacts, it is important to
read and understand all provisions in
the documents especially the fine prints.

17. THE RIGHT TO CHOOSE
The fourth
consumer right is
THE RIGHT TO
CHOOSE (Pumili)
which is the right to
choose products at
competitive prices
with an assurance of
satisfactory quality.

18. . Things to do:
 Specify what you really want.
 Canvass price before purchasing a
product or signing a contract.
 Read the manuals or instructions
carefully to be able to compare one
product with another to determine
which product would serve you
better.

19. . As regards to services rendered,
you may write the manager of the
company and suggest ways in
which to improve their service.

20. THE RIGHT TO REDRESS
The fifth consumer
right is THE RIGHT TO
REDRESS (Kabayaran
para sa Kapinsalaan )
which is the right to be
compensated for
misrepresentation, shoddy
goods ( inferior quality) or
unsatisfactory services.
What if you bought defective products?

21. . In case you bought a defective
product, try going back to the store
where you bought the item and look
for the Consumer Welfare Desk.
 You may request a replacement,
refund or if needed, have the
defective item repaired ( 3 R’s).

22. . If the manager or store representative
does not act on your complaint, proceed
to the agency which has jurisdiction
over your case. Bring the necessary
documents like complaint letter and a
copy of your receipt and other
documents you deem are vital for the
mediation. Be sure to attend the
mediation conference.
 If mediation fails, arbitration follows.

23. THE RIGHT TO
REPRESENTATION
The sixth consumer
right is the RIGHT TO
REPRESENTATION
(Dinggin ) which is the
right to express consumer
interests in the making and
execution of government
policies.
What do we do?

24. . Legislators would propose laws that
would ensure that consumers would have
the chance to live a better life by getting
the best value for their hard-earned peso.
 Take time to attend public hearings or
even meetings conducted in your area
wherein consumer issues are being
discussed.
 Be aware of how the consumer laws and
regulations are being implemented in
your locality.

25. . Write a letter to your barangay
chairman, etc.. especially if the issue
concerns your locality. The barangay
chairman is in the best position to
recommend your proposal to the
council.
 Be a member of the consumer group
because there is strength in number
and your collective voices will be heard
loud and clear.

26. THE RIGHT TO CONSUMER
EDUCATION
 The seventh consumer right
is THE RIGHT TO
CONSUMER ( Pagtuturong
Pangmamimili )
EDUCATION which is the
right to acquire the
knowledge and skills
necessary to be an informed
customer.
What do we do?

27. . The three sectors of society: business,
government and consumer would
embark on an information campaign
through tri-media on consumer-related
issues.
 A series of seminars, conferences, fora,
trainings, and public hearing for the
welfare of consumers.
 Consumer Education being integrated
in the school curriculum from
elementary, secondary and tertiary
level.

28. .
 Involve yourself in public hearings or even
meetings conducted in your area wherein
consumer -related issues such as access
to basic goods and services, product
quality and safety, sustainable
consumption, etc..
 Participate in seminars, conferences and
fora conducted by government agencies,
consumer groups and business / industry
sector regarding news and regulations for
consumer welfare.

29. THE RIGHT TO A HEALTHY
ENVIRONMENT
The 8th consumer right is THE
RIGHT TO A HEALTHY
ENVIRONMENT (Malinis na
Kapaligiran ) which is the right
to live and work in an
environment which is neither
threatening nor dangerous and
which permits a life of dignity
and well-being.

30. .
 The government exerting an iron hand
regarding the alarming increase in the
degradation of the environment especially
our forests, dying wildlife, depleted land fill
space and environmental contamination to
prevent further damage.
 Constant monitoring of our seas, coral
reefs, forest, and waste disposal being
committed by factories to check if there is
a violation of the laws on environmental
protection.

31. . What to do:
* Be aware of the kind and extent of pollution
occurring in your locality like air pollution,
noise/odor, etc. so that you would be able to
address the problem.
* Do your share in caring for our environment by
practicing the 3R?s of environmental protection:
 REDUCE the source of solid wasted by buying
earth-friendly products.
REUSE products and containers as much as
possible.
RECYCLE.

32. The 5 Consumer
Responsibilities
.
LIMANG (5) PANANAGUTAN NG MAMIMILI

33. 1. Critical Awareness
 The responsibility
to be more alert
and questioning
about the use of,
and the price and
quality of goods
and services we
use.
Mapanuring Kamalayan

34. 2. Action
 The responsibility
to assert ourselves
and act to ensure
that we get a fair
deal. As long as we
remain passive
consumers, we will
continue to be
exploited.
PagkilosPagkilos
Pagkilos

35. 3. Social Concern
 The responsibility to be
aware of the impact of our
consumption on other
citizens, especially
disadvantaged or
powerless groups,
whether in the local,
national or international
community.
Pagmamalasakit na
Panlipunan

36. 4. Environmental Awareness
 The responsibility to
understand the
environmental
consequences of our
consumption. We should
recognize our individual
and social responsibility
to conserve natural
resources and protect the
earth for future
generations.
Kamalayan sa Kapaligiran

37. 5. Solidarity
 The responsibility to
organize together as
consumers to
develop the strength
and influence to
promote and protect
our interest.
Pagkakaisa

38. TO END

39. Luke 12:14- from those to whom
much is given, much is expected.