The Opinionmeter handheld TouchPoint Tablet supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld Tablet can be used as a standalone system or to supplement the TouchPoint Kiosk model.

1. Finally, you can manage all your research projects in one place! Introducing:The SurveyManager A Feedback Management Application Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

2. SurveyManager Opinionmeter’s SurveyManger lets you Measure real-time ‘voice of the customer’ satisfaction feedback at the point- of- experience. Automate the delivery of customized ‘voice of the customer’ reports Segment ‘voice of the customer’ data for analysis Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

3. SurveyManager Opinionmeter Serves a Broad Spectrum of Industries Workforce Retail Education Transportation Healthcare Hospitality Government Financial Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

5. Tablet Surveys

6. PDA Surveys

7. Web Surveys

8. Mobile Phone Surveys

9. Paper SurveysPRODUCTS Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

11. Multimedia flexibility and digital signage

12. Customized survey reports in a variety of formats

13. Low-score satisfaction alerts receive instant attentionBENEFITS Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

15. Simple-to-use touch screen

16. Open-ended comments, on-screen keyboard

17. Multimedia—color video and graphics

18. Wireless and wired connectivity options

19. Multiple languages

20. Branching logic, skip patternsOpinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

22. Easily modified – download new or

23. Revised questions downloaded anytime

24. Multiple choice, select all that apply,

25. Open-ended question types

26. Multilingual survey capabilityOpinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

28. Create your own survey or use the resource libraries of questions & response types

29. Segment surveys for different demographics quickly and easilyOpinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

31. Invite loyal users to participate in feedback studies

32. Capture feedback with or without a signal

33. Personalize the survey experienceOpinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

35. SurveyManager SurveyManager Provides Everything You Need To Manage Onsite And Online Customer Satisfaction Feedback Programs SurveyManager’s intuitive interface handles all management tasks Monitor & manage all aspects of your customer satisfaction survey campaigns Simple and easy to use Automatically compiles the real-time data and transforms it to actionable reports Web-based: No software needed to install SurveyManager Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

36. SurveyManager SurveyManager Report Features Standard Summary Reports Where standard satisfaction responses are requested, across a number of questions, charts similar to this can be produced. Customer satisfaction scores Top box or top two box scores can be calculated based on question comparison or over time. Automated Reporting templates For more information about Automated Reporting templates, please click the link below. Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

37. SurveyManager SurveyManager Report Features Customize graphs & charts within reports The Cross tabulation option also provides a series of filters. Data can be filtered by date, time or any particular answer. These filters can be used in combination. Assessing Change Over Time – trend analysis Historical data can be used to monitor the effectiveness of change programmes. The survey data will not only identify problem areas but also investigate whether operational changes have the desired impact. Unlimited cross tabulation filtering Cross tabulations can assist in assessing different buying patterns of customers. Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

38. SurveyManager SurveyManager Report Features Comparing Locations – relative location performance Compare location performance to determine how each location is performing relative to the others. Assessing Variations During a Day A simple bar chart may show that the average levels of service are satisfactory. Filtering: Segmenting customers Filtering data allows the responses of different sectors of customer to be assessed. Ultimately this is powerful information, which highlights specific needs and concerns of sectors and sub sectors of customers. Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

39. SurveyManager Trend Analysis Filtering: Segmenting Customers Unlimited Cross Tabulation Filtering Variations During a Day Relative Local Performance Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

41. Awarded patent for first automated survey kiosk

42. First software was called Opinion Analyzer

43. Migrated to PC, Web, standard hardware platforms when introduced

44. Opinion Analyzer renamed SurveyManager in late 1990s