1. RINO
Information Systems
Platform & Products
JSC RINO
Research & Production Company

2. Company profile
JSC RINO Research & Production Company has been active on the telecommunications
markets of Russia and CIS for 20 years, offering various soft and hardware bearing
the Company’s recognized trademark.
Chief avenues of Company’s business:
 R&D works in the following areas:
• Telecommunications equipment,
• Software for telecommunications and networks, billing service, service
provisioning and management.
 Manufacturing, supplies and deployment of telecommunications systems,
software and software-based solutions.
 Maintenance and upgrades of existing telecommunication systems.

3. RINO IS Multiservice platform
The soft hardware of RINO IS serves effective base for design of both
sophisticated, multifunctional solutions and individual products.
Among the most common services & solutions RINO IS offers to its customers are
the following:
 RINO Call Centre,
 Virtual office,
 RINO Billing System,
 Automatic phone marketing.

4. RINO Call Centre
Functional capabilities:
 Intelligent routing;  Caller number recognition;
 Effective system of tips, subscriber  Support of unlimited number of IVR
information available, forms of levels;
outgoing and transit call order, access  Voice mail;
to information server;  Redirection of calls;
 Calls automatic distribution to ensure  Support recording of calls and
operator’s optimal load retrieval of recorded calls by
date, time, operator and more);
 Possibility of grouping operators by
call types;  Operator job management (work
time count, records of
 Virtual queuing of incoming calls; processed/unprocessed
calls, orders, etc.);
 Collecting statistics for reporting.

5. RINO Call Centre
Potential applications:
 Organization of emergency response;  Marketing questionnaire survey;
 Information services;  Polling;
 Hot lines;  Other applications.
 Shopping by phone;
 Support of advertisement campaign
and elections;
 Voting by phone;
 Virtual office;
 Paying by phone;

6. Virtual office
Adjustable from personal office over the Internet
Capabilities:
 Variable algorithms and scenarios of call  Multilevel IVR option (virtual office
redirection; assistant);
 Redirection on time schedule and by list  Information offered to the caller
of recepients; during call hold;
 Assigning a short number dialing to a  Hot redirection during the call;
regular phone number;  Conference calls;
 Powerful graphic scenario editor;  Unlimited number of voicemail and
 Call tones (a feature playing a fax boxes;
customized remark or music during  Black lists and white lists;
redirection of incoming call);
 Distributed call forwarding to
external number or voicemail box;
 Calls recording;
 Retrieval of virtual office statistics.

7. Virtual office
Mechanism of call processing

8. Automatic billing system
RINO delivers true diversity of billing operations. Our solution offers every
customer all available services regardless of how they pay for it. This increases
providers revenue while enabling new service offerings.
Services:
 Subscriber (Individual and legal  Rating of voicemail and data transfer
entities) database maintenance; services;
 Accounts maintenance;  Credit and debit cards;
 Organization and accounting of  Interaction with outside information
services; systems, including accounting;
 Automatic change of tariff  Compatible with equipment using
(roaming); standard and brand name protocol
 Call charging (on-line and deferred); (RADIUS, SNMP, NetFlow, ATC M-200
and more – tailored to customer
order;
 Management applications, reporting.

9. Automatic telecom marketing
Telephone Marketing Software System is specifically designed for outbound calling. It
has multiple purpose:
 To make outbound telemarketing calls,
 Generate leads for your product,
 For market research activities,
 To increase productive and efficiency of Staff
 And much more…
The system can perform the following functions:
 Making outbound calls by the list  Support of interactive communication
made for special purpose; with clients by means of voice menu;
 External storage of interaction potential of parallel drawing of
history; necessary data on the Web, including
from http-servers, data bases or text
 Release of information to the files;
customer (audio files);
 Possibility to extend and change
service scenarios.

10. Certification
Starting from 2001, JSC RINO IS has been certified for compliance with GOST
and ISO 9001 on a yearly basis, as appropriate.
The entire list of Company products is subject to essential certification. Our products
quality meets absolutely all industry requirements applicable to telecommunication
equipment in the Russian Federation.
Over two decades our Company has been recognized the best and awarded contracts
at the total of 15 tenders held among similar type producers both in Russia and CIS.

11. Our customers
Among the buyers of our products are currently over 700 companies of telecom
industry and other sectors, including electric power distributors, Rosneft, Gasprom,
Ministry of Justice, Ministry of the Interior and more. Over 6,000 automatic
telecommunication systems bearing the logo of RINO IS have been installed in the
total of 1000 plus locations, in 79 regions across Russia and CIS.

12. JSC RINO IS – our advantages
Superior quality
We guarantee total compliance with the highest industry standards.
Broad specter of applications
We produce complex solutions based on own soft and hardware.
Innovative technologies and vehicles of communication
Our company is specialist in manufacturing versatile telecommunications soft and
hardware. Their primary advanced features are flexibility and all-purpose
applications, which is ensured through the use of own effective gateway software
and products of renowned brand names.
Extended record of success and profound expertise of our specialists allow
for providing highly professional technical support to customers.
Over the 20 years of successful
business our Company evolved
into a trusted partner and reliable
supplier-of-choice of quality services.

13. Welcome to join us
for beneficial partnership and cooperation
New offer to potential customers:
 RINO Information System solutions or any product now available under lease
agreement
Pay for start & adjustment and get the entire package for monthly rental fee
based on configuration and scope of services under agreement.
Updating technologies to meet growing demands!
 Get RINO soft and hardware, or any product free of charge
We shall commit to establish a partnership which will help our most daring
ideas come true.
We will work out an effective customer-tailored solution of automated controls
and telecom that will allow you to offer versatile services to customers, as we
upgrade your system on a regular basis.
Do not hesitate to call us,
and you will enjoy our flexibility.
We will surely come to the terms
that will fit you best.

14. Our contact information:
Office 206, Lenin Avenue 82, Kaluga region, Russia, 249038
Multichannel phone/fax +7 48-439 4-07-82
rino@rinotel.com
http://www.rinotel.com
Obninsk