To Order This Training,Please contact : 62.21.53 6666 18 or by mail to : training.fac@firstasiaconsultants.com

1. EFFECTIVE LEADERSHIP
in RETAIL BUSINESS

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01 EFFECTIVE LEADESHIP in RETAIL BUSINESS

3. INTRODUCTION
Effective Leadership is important to the success of almost every kind of business,
especially in Retail Business. Whether you are a salespersons working at the
customer interface or a sales team manager, achieving the best possible results
will be determined not only by your knowledge of your own product, but also by
your understanding of your subordinate and the Leadership skills you can bring to
bear to clinch a sale.
1st ASIA TRAINING DEPT. – developed training programs in Leadership
Successfully which covers every aspect of the transforming leadership and
organizing process, providing advice on taking the right mental approach, team
building, understanding and working with your employee’s needs, and building
essential skills such as presenting, coaching and problem solving.
Through research, we have pulled important lessons inspired by top salespeople,
their managers, and their customers. These training programs, grouped into four
sections, are compact, digestible, and practical.
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4. INTRODUCTION
Training is only one component in development process. It is essential to ensure that
new knowledge and systems are successfully implemented. We recognize the
importance of this aspect and will assist in ensuring implementation of changes by
organizing:
ACTION PLAN – These are written commitments to implement certain changes.
They are completed by the delegates, the management as well as the 1st Asia
Consultants Training Center, and are formulated at the conclusion of the training
process.
MEETINGS – These are arranged with the management to debrief after training and
to review and measure progress and results
SKILLS APPLICATION WORKSHOP – This is the forum for the participants to
review and reinforce what has been learnt and to overcome any difficulties in the
application process.
The follow-up process will ensure that the company is receiving a worthwhile
return for its investment. The process will ensure smooth implementation of
what has been learnt.
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5. TRAINING PROGRAM
EFFECTIVE LEADERSHIP in RETAIL BUSINESS
( two days program)
OBJECTIVE:
How to establish strong leadership relationships to build the business and influence
employee loyalty
How to start thinking not just as a salesperson, but as a business expert, so that can
organized well as a true business resource for organization, i.e.: educating and
informing sub ordinate how to optimize value, solving organization problems and
advising management on how to gain competitive advantage
To be able to how the prospects and who are suspects.
METODOLOGY:
Learn by doing methods will be used, including lectures and such experiential
learning methods as case discussions, individual and group exercises, structured
learning experiences, role-plays, games, integrated learning systems, and simulations
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01 EFFECTIVE LEADESHIP in RETAIL BUSINESS

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DAY ONE
08.30 - 09.00 Introduction & Ice Breaking
09.00 - 10.15 Objection, Leadership Management
10.15 - 10.30 Break
10.30 - 12.00 Leadership Style, Needs & Employee Mapping
12.00 - 13.00 Lunch
13.00 - 15.00 Leader
15.00 - 15.15 Break
15.15 - 17.00 Effective Leadership
DAY TWO
08.30 - 09.00 Review
09.00 - 10.15 Obstacles Factor
10.15 - 10.30 Break
10.30 - 12.00 Employee Handling
12.00 - 13.00 Lunch
13.00 - 15.00 Employee Coaching & Complaint Handling, Role Play
15.00 - 15.15 Break
15.15 - 17.00 Conflict Handling, Summarizing
AGENDA :

7. Professional Instructor Bio - Data
Ir. S. Muharam, BH
Chief Content Development
He graduated from IPB, Bogor in 1992, majoring Food Science and Technology. And passed his professional
courses from McDonald's Hamburger University, ILL, USA, in 1995, majoring QSR Operations Management and
hold a Bachelor of Hamburgerology degree.
He started his career at McDonald's as Store Manager. During his services at McDonald's he was also active as
an Instructor of McDonald's Training Center majoring in People Practices. In 1996, he moved to PSP Food Retail
as Training Center Dept. Head. After that he moved again to Carl's Jr as Operations Manager, and joined his 1st
executive training in CA, USA. In 1998 he joined Mail Boxes Etc as Franchise Support Manager. From 1998-2005,
He have worked with Carrefour in Indonesia starting as Fresh Product Division Manager. His last position at
Carrefour was GM Store. Previously he also active as Redactur of Retail Media Magazine. Now he is working in
one of multinational company in retail division.
In Training and Development sector, he used to be a part time lecturer at ALatief Business Institute majoring in
micromerchandising and micromarketing. He wrote and published 4 books already; Performance Management,
Local Store Marketing, Referensi Teknis Waralaba (Technical Reference of Franchising) and Retail Training
Manual.
In 1998 he started SMfranchise with the vision to support the development of retail and franchise industry in
Indonesia, by creating an easy access to informations and knowledge. And in 2001 he launch SMfranchise.com
as the 1st website of Retailing and Franchising in Indonesia. SMfranchise has been actively a contributor of Retail
Media Magazine
Language: Reading: Speaking: Writing:
English Excellent Excellent Excellent
Indonesian Excellent Excellent Excellent
Professional Instructor Bio-Data
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8. PRICE INCLUDES :
• Certificate for participants
• Training Material and Training Kit
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01 EFFECTIVE LEADESHIP in RETAIL BUSINESS

9. CONDITIONS :
• Service Tax or other Tax (if applicable),
will be guaranteed by client .
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OTHER TOPICS AVAILABLE
1. Manajemen Bisnis Retail
2. Store Manajemen
3. Membangun Tim Operasional yang Tangguh
4. 12 Rahasia untuk Menjadi Super Store Manager
5. How to Make a good Ordering
6. How To Get an Extra Income in Retail Business
7. 13 Pembawa Sial Bagi Retailer
8. Tata Letak & Desain Toko
9. How to optimize your selling space area
10.How to increase Your Sales
11.Merchandising yang efektif
12.Merchandising Management for Retail
13.How to Optime the Quality of Your Stock
14.How to Negotiate Effectively with Supplier
15.How to fill up the shelves
16.How to Handle Goods in Receiving Yard
17.How to Manage & Optimize Your Storage
18.How to Minimize Your Shrinkage
19.Studi Kelayakan Bisnis Retail

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01 EFFECTIVE LEADESHIP in RETAIL BUSINESS
OTHER TOPICS AVAILABLE
22.Team Building
23.Motivasional Training
24.How To Interview Candidate
25.Presentation skill for Trainer
26.Customer Service
27.How to Handle Difficult Customer
28.Supervisor Development Program
29.Business Leaders
30.Problem Solving & Decision Making
31.Performance Management
32.Achievement Motivation
33.Profitable Negotiation
34.Team Building
35.Effective Time Management
36. Sukses Membeli Hak Waralaba
37.Perilaku Konsumen
38.Training for Trainers
39.Back to Basic (Sales)
40.Basic HR Management

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OTHER TOPICS AVAILABLE
39.HR Management for Non-HR Manager
40.The Strategic Role of HR People
41.Performance Management System
42.Employee/ Industrial Relation
43.How to Design PKB (Perjanjian Kerja Bersama)
44.Designing An Effective Performance Appraisal
45.Job Evaluation
46.Coaching & Counseling
47.Performance Evaluation
48.Measuring & Developing Individual Competencies
49.Reward Management
50.Emotional Spiritual Quotient
51.Leadership Development Program
52.Team Building
53.Customer Service Workshop
54.Conducting Effective Meeting
55.Time Management

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OTHER TOPICS AVAILABLE
56.Supervisory Development
57.Business Communication
58.Inventory & Warehouse Management
59.Leadership Excellence
60.Interview Training Program
61.Coaching Successfully
62.Supervisory Training Program
63.Selling Skill Program
64.Presentation Skill Program
65.Targeted Selection
66.Simple Interview Program
67.Secretarial Effectiveness Workshop
68.Salesmanship Program

14. On behalf of First Asia Consultants, we
would like to express our gratefully for the
trust you have given to us for holding this
training.
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01 EFFECTIVE LEADESHIP in RETAIL BUSINESS

15. THANK YOU