2. Overview
1. Introduction & Motivation
• Definition of Collective Stress
• C.S. in the Digital Age
• Practical Problems
• Trending
• Multifaceted
• Research Problems
• Weak Empirical Base
• Changing Norms/Conditions
2. Background
• [RQ] Disaster Research
• [Method] Crisis Informatics
3. CSS of Collective Stress
• Opportunities
• Challenges
• Related Work
4. Research Plan
• Research Questions
• Research Design
• Research Methods
• Verification & Validation
5. Conclusion
• Research Outcome
• Contributions
• Timeline
4. 1010
Collective Stress Situations (c.s.s.)
Events that disrupt or threaten the social systems
• Dissensus (internal)
• Technological and man-made disasters
• Economic crises
• depression, hyperinflation, or stock
market crashes
• Political breakdowns
• riots, revolutions, civil wars
• Government oppression
• mass purges, suppression of dissent, and
growth of tyranny
• Consensus (external)
• natural disasters, terror attacks, epidemic
diseases, loss of markets or sources of supply
9. Practical Problems (cont’d) - Multifaceted
• Psychosocial (Norris et al., 2002)
• Range
• Specific (e.g. PTSD, depression, & anxiety)
• Nonspecific (e.g. demoralization)
• Health problems (e.g. sleep)
• Chronic pr. in living (e.g. relationship pr.)
• Resource loss (e.g. social embeddedness)
• Problems specific to youth (e.g. clinginess)
• Magnitude
• 51% moderate impairment, indicative of
prolonged stress
• 39% severe or very severe impairment,
indicative of significant psychopathology or
distress
• Sociodemographic
• Destruction of household dwelling
• Moving to other regions or fleeing
• Conflictive (instead of therapeutic)
• Social vulnerability (ethnic minorities)
• Socioeconomic
• Loss in asset value (recovery cost)
• Operational vulnerability
• Gap increases (lower income are worse)
• Lost productivity and earning
• Presenteeism (working w/ low mental)
• Sociopolitical
• Political disruptions & social activism
• Scapegoating and blame (corrosive)
• Government oppression
11. Research Problems – Empirical Weakness
• Unobservability (Wallace, 1956)
• Being in impact area & collecting data is difficult in collective stress situations
• Disasters are rather rare events
• The knowledge base is empirically weak
• Quarantelli (2005)
• Tierney, Lindell, and Perry (2001)
• Drabek (1986)
• The times they are a-changin’
• Earlier findings get outdated as the social, cultural and political norms change
• Digital revolution (social network, internet, and mobile) is happening
• From “Big Limitations” to “Big Data”
15. Crisis Informatics
SI CSS
DR
CI: The study of the design, uses and consequences of information
and communication technologies (ICT) in times of crisis (Kling 2007)
• CI: System design
• For digital volunteers: to allow them crowdsource (aka
micro-task) productively
• For official response agencies: to provide them with
information in context for better decision making
• CSS: Traditional social scientific inquiries
• How to learn social behaviors re collective stress situations?
• Beyond emergency response
• CI & CSS: Big Crisis Data & Computational methods
• Public posts, news reports, social networks
17. Opportunities
• Big
• More specific measurements => models & theories
• Allows analysis of many manifestations of a behavior
• Allows detecting small differences with higher confidence levels
• Always-on
• Allows collecting retrospective and longitudinal data
• Non-reactive
• Subjects are unlikely to change their behaviors because of presence of researchers
18. Challenges
• Incomplete & inaccessible
• Demographics (representation, sampling challenge)
• Construct validity (does it really represent what I intend to measure)
• Drifting
• Features of platforms change
• The way people use changes
• Algorithmically confounded
• SM are engineered to induce specific behaviors (for-profit)
• Dirty (spam, junk, bots)
• Sensitive (privacy, ethics)
19. Related Work - 2013 Boston bombings
• (Lin and Margolin, 2014)
• Inter-communal emotions and expressions
• Factors’ predictive power for the level of fear, sympathy and solidarity in cities
• residents of a city visited the affected-city, geographic distance, and social tie
• Proxies
• Fear: Sentiments in SentiSense (fear and joy)
• Solidarity: #bostonstrong
• Sympathy: #prayforboston
20. 2015 Paris terror attacks
• (Wen and Lin, 2016)
• Individual differences in responding to the terrorist attacks
• Factors: geographic proximity, media exposure, social support, linguistic indicators, and gender
• Distress: anxiety, sadness, and anger
• Proxies
• LIWC: anxiety, sadness, and anger (supports both English and French)
• Media exposure: URLs containing “terror” or “attack”
• Social support: friends & followers count
• Linguistic indicators: LIWC’s cognitive complexity and psychological distancing metrics
• Gender: Genderize API
23. Research Questions – cont’d
1. Are collective stress levels higher in natural disasters than the technological
ones (Rubonis and Bickman, 1991)? What are the c.s.s. related characteristics?
• Mass violence > Technological (Natural) > Natural (Technological) Norris et al. (2002)
2. Who adopts which disaster paradigm in responding to c.s.s.? Do distress levels
change for the adopters of different paradigms?
• People’s sinful behavior; divine justice, repentance, moral improvement
• Nature; technical-organizational solutions, short term political actions
• Structural inequality, social injustice; social change, large-scale political reforms
• Culture; victims’ perception of own suffering, utilization of local resources
24. Design
• Important RQs on c.s.s. yet science is unclear
• Lack of studies or conflicting findings
• More specific practical hypotheses
• Operationalization
• From theoretical construct to proxies
• Ensuring construct validity
• Type of study (e.g. panel study, focus group, cohort)
Research questions (based
on my review on TSSDR)
Find and collect c.s.s. data
(crisislex.org or own)
Hypotheses (Practical)
Operationalization (On social
media)
Interpreting Results
(Statistical tests and
visualizations)
33. The Digital Age – cont’d
• The ways people experience & respond to collective stress are CHANGING
• Individuals turn to social media in response & recovery (Dailey and Starbird 2016)
• Emotions expressed on SM are contagious (Kramer et al. 2014; Oz and Bisgin 2016)
• Legacy media exposure increases stress levels (Holman 2014), so does SM
• Globalization leads to cosmopolitanization (Beck 2002), effects c.s.s. at macro-scale
• Networked individualism: connectedness vs embeddedness (Rainie & Wellman 2014)
• SM amplifies echo chambers and group identification => c.s.++ (Quattrociocchi 2016)
• Increased awareness in the digital age raises expectation from the gov. & the society. As
solutions are delayed, ignored or obstructed, fear turns into anger (Neal 1984)
35. Research Problems – Sociology
• Drabek’s inventory (1986): 654 major conclusions in 146 topics over
• 6 system levels: Individual, group, organizational, community, society, and international
• 4 disaster phases: preparedness (planning and warning), response (pre- and post-impact),
recovery (restoration and reconstruction), and mitigation (hazard perceptions and adjustments)
• (When) should we expect social chaos and panic?
• When does conflict rather than solidarity emerge?
• What are the roles of social factors (e.g. gender, race, diversity or social inequalities)?
• What kind of organizations can cope with the overload of collective stress situations?
36. Research Problems – Anthropology
• Historical & cultural
• How did people respond to catastrophes a thousand years ago and how did these effect the
subsequent cultural evolution?
• How does contemporary social order (consumption-based industry) intensify hazards and further
effect the societies all over the world?
• How does a culture interpret disasters and how does it change after experiencing them?
• Critical of
• the way media portrays the victims
• how the displaced are treated in refugee camps
• relief programs (how culturally aware are they and how can they be improved?)
37. Research Problems – Political Science
• How do collective stress situations effect elections?
• How do the voters judge incumbent politicians in their preparedness and response to them?
• How do citizens assign responsibility and blame in collective stress situations?
• How effectively do the governments use the humanitarian aid?
• To what extent is the government accountable for the collective stress situations?
• When do collective stress situations foster cooperation or conflict?
1- What it is & Why is CS important?
2- State of associated research fields?
3- Specific RQs, and how I attack them.
4- Layout of this dissertation.
“freedom to speak, freedom to do what one wishes so long as no harm is done to others, freedom to express one’s self, freedom to investigate and seek for information, freedom to defend one’s self, justice, fairness, honesty, orderliness in the group”
What events are the causes of CS?
Multifaceted social problems
Norris: 60,000 disaster victims speak: Summary and implications of the disaster mental health research