Professional Etiquettes

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Committed to you
Welcome to
Enhancing Professional Etiquettes Course
March 3, 2022
Asad Hameed
Head, Learning and Development

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Committed to you
At the end of this course, you will be able to:
Network effectively, including making introductions, shaking
hands, and using business cards appropriately
Dress appropriately for professional/corporate settings
Feel more confident about your business communication
especially email and telephone conversation
Improve Professional Behaviors
Learning Objectives

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Committed to you
Professional etiquettes are an
unwritten code of conduct regarding
the interactions among the members
in a business setting.
What are Professional Etiquettes?

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To Gain Extra Edge
To Create mutually respectful
environment
To improve communication and
Trust
Why Professional Etiquettes are important?

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Types of Professional Etiquettes?
Etiquettes
Communication
Office/Business
Personal
Professional
Behaviors

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Personal Etiquettes

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Which oil will you trust more?

8. Self-Image

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The person you see is the person you will be

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Men:
Suit or Coat with dress trouser,
Dress shirt and tie
Shoes : black / brown with socks;
Tie is optional on Friday only.
Cleanliness and body hygiene are must.
Professional Dress Code

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Women
• Appropriate
 Shalwar, modest length Kameez with Dupatta
 Any other modest dress;
• Inappropriate
 Sleeveless
 Shalwar Kameez without Dupatta
 Casual dressing in Head Office, Branches and in other offices of the Bank on any working
day on duty;
 Jeans, T-shirts, joggers etc. in the Head Office, Branches and in other offices of the Bank;
Cleanliness and body hygiene are must
Professional Dress Code

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• Addressed for both male and female staff
• Shower regularly, specially before coming to work
• Body Odor: Regular use of deodorant stick
• Perfume/Smell: Use of appropriate perfume or cologne
• Hair Styles: While on duty, all personnel shall wear conventional
and conservative hair styles
Professional Hygiene Standards

13. Corporate Dressing
1. Why is Corporate dressing important - especially for us bankers
2. Dressing is an Art. It is up to us to define what is good Art and what is
bad Art

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Dressing involves choice and is a matter of taste.
Let us together go on a visual journey to see:
What is ‘beautiful’ and What is ‘ordinary’ ?

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The beauty of plain shirts and striped ties…..

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• the above combinations blend effortlessly with navy and black suits

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Don'ts
‘Miami Vice look’
‘Country look’

18.  Preferred Colors (for plain shirts)
White/ Off White, pale blues and light
grey.
 Thin stripe shirts in conservative
colors
 Striped ties go extremely well with
plain shirts
 Bubble printed ties with plain shirts or
stripe shirts
 Paisley ties with plain shirts or stripe
shirts
 Dark & florescent colors (black,
burgundy, purple, orange, brown,
etc)
 Thick striped checks
 Striped shirts with striped ties
 Check shirts with check pattern or
busy patterns ties
 Poor tie knot; extreme length
Key tips on shirts and ties
Do’s Don’ts

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1. Correct Sleeve Length ?
2. Correct Jacket Length ?
3. Correct Tie Length ?
4. How Long Pants Legs Should Be ?

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Smart Casual Look… is also important
Avoid logos
Belt must always match the shoe color
Buy belt size 1” to 2” larger than your waist size

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• Safe color is black
and the most
favored styles are
brogue, half
brogue, oxford,
and monk shoes
for a proper formal
look. Loafers are
also acceptable
Brogue
Oxford Monk
Loafers
Shoes
• Keep shoes shining, shining & shining
• Black socks are the safest, or of the same color as
the trouser.

22. Personality Development
Ladies Segment

23. “Your key to success is your professional image”

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 Color plays a huge part in the first impression you create.
 Color has the power to make you look:-
- Healthy or ill
- Interesting or bland
- Tall or short.
 Blue: Subtle shades of blue put forth a pleasant aura.
 Pastel colors don’t strike the eye, but instead soothe the individual sitting across
you.
Colours and their significance
When worn properly, black is authoritative and sophisticated

25. Tips for smart business look
• Avoid extremely bright colors
• Don’t wear Capris or Patyalla Shalwars
• Avoid wearing extremely fitted clothes
• Avoid light/see through fabrics
• Avoid heavy embellishments (sparkly gold and silver)
• Head scarves should remain neutral in color and be pinned neatly, without the pin
itself being visible.
• Sleeveless and capped sleeves do not project a corporate image.
• Dress up Depending on your environment

26. Handbags
 Choose structured styles that project an
organized image.
 Slouchy handbags look sloppy.
Shoes
 Select neutral shades: black, beige, brown ,off- white
 1 ½- 3 inches heel is appropriate.
 Stockings or sheer socks worn should be:
- Nude in colour - Same shade as shoes - Lighter but never darker
-
-
Key tips on shoes & bags
 Keep shoes in a good appearance. Scuffed shoes with worn heels will
ruin the look of your outfit.
 Avoid wearing sandals or "strappy" shoes.
 Extremely high or narrow heels should be avoided.
 For business/corporate situations, black shoes should be matched with
a black handbag.
Don'ts

27. When selecting accessories look for :-
 Simple, classic styles in small to medium sizes. Keep accessories to the
minimum.
 Invest in a good quality watch . Avoid plastic, sports or calculator
watches.
 Try a single bracelet or a few fine ones together with your watch for
interest.
 An earring per ear is more than enough. Avoid wearing
dangling/hooped earrings.
 One ring per hand is enough for a polished look.
 Noisy jewelry creates a distraction and only be worn for your social get
together.

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Hair Styles That Look Good
Hair Styles To Avoid

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Office Etiquettes

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• Be punctual and always follow office timings;
• Follow Office Dress Code; Behave professionally
with seniors, peer staff members and customers;
• During office hours avoid personal matters, to be
more productive;
• Excessive use of phone for personal matters is not
acceptable as it is against the office discipline and
also adversely affects your productivity;
OFFICE DECORUM AND DISCIPLINE

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• Speak gently/ softly at work place as loudly
speaking disturb others;
• Be alert, sleepiness looks bad in the workplace;
Meet your guests in waiting area;
• Smoke outside office as smoking is prohibited in
office premises;
Keep the office space professional and neat with
appropriate personal touches! People will see
the space and consider it a reflection of you;
OFFICE DECORUM AND DISCIPLINE

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Committed to you
Filing Documents
• Why?
• Keeping documents in a safe place and
being able to find them easily and
quickly.
•
• Documents that are cared for will not
easily tear, get lost or dirty.
• Record-keeping and future reference
• Be organized, systematic, efficient and
transparent

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When you are not Organized ?

36. And When you are
Organized ?

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The Five Factors
• Degree of firmness
• Dryness of hand
• Depth of grip
• Duration of grip
• Eye contact
Mastering the Technique (I)
The Handshake

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The Handshake
Other Points
• Stick with a single-handed handshake
• Prepare your introduction
• Not all cultures participate in this custom
Remember that part of demonstrating proper
etiquette is to give a professional impression and to
manage encounters to the best of your ability.
Mastering the Technique (II)

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The Handshake
Types of Handshakes

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Business Card Etiquette
• Don’t leave home without your cards.
• Don’t hand out your business card to everyone
you know.
• Make sure your business cards are clean and in
good condition.
• When your cards are damaged/out of date,
print new ones.

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Business Card Etiquette
• When you receive a card, take a moment to
look at it and make a positive comment.
• If someone hands you a card that you don’t
want, don’t refuse to take it.
• After you’ve looked at the card, place it
carefully in a card case or a front pocket.

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Business Card Etiquette
• Treat the card with respect.
• Make sure that you know how to use the
electronic version of business cards.
• If you are visiting a foreign country, make
sure you learn their card etiquette.

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Business Card Etiquette

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Communication Etiquettes

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E-Mail and Telephone Etiquette
• Identify yourself when calling someone.
• Respect others' time.
• Ask permission to put someone on hold.
• After placing someone on hold and returning
to the line, say "Thanks for waiting."
• When screening calls, ask, "Who's calling,
please?“
• Always explain the reason for your call.

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E-Mail and Telephone Etiquette
Call Waiting
• Call waiting is a convenience.
• Just because you have call waiting does
not meanyou have to take the other call;
you need to make a decision.
• If you find it necessary to place someone
on hold due to call waiting, always ask
permission first!

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E-Mail and Telephone Etiquette
• Phrases To Use
• One moment please
• Yes
• All right
• She’s not available
now
• Allah Hafiz
• Phrases Not To Use
• Hang on
• Yeah
• Okeydokey
• Uh, I dunno where
he is

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E-Mail and Telephone Etiquette
• Always respond to a real message.
• Use the subject line to convey the content of your
message.
• Emoticons and acronyms are way too informal.
• Make your electronic messages easy to read and view.
• Include your signature.
• E-mails should be kept short.
• “Reply to All” and “Send to All” should be
carefully used.

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E-Mail and Telephone Etiquette
• Thank you for business lunch
• Thank you for picking me up at the airport
• Thank you for attending that meeting for me
• Paying someone a compliment on a job well done
• Workplace anniversary
• Retirement
• Thinking of you
• Thank you for asking me to speak at your meeting
• Anything!

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E-Mail and Telephone Etiquette

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Professional Behaviors

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Professional Behaviors

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Thank You for Your Attention