Seminar by Ilia Bider on BPM, 10 December 2010

1. BPM In Crises
What are the ways out?
Based on the materials from BPM 2010
http://www.bpm2010.org/
“There is nothing more practical than a good theory”
Kurt Levin
Dr. Ilia Bider, IbisSoft/SU, Sweden
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2. Plan
• Paradigm shift
• New trends
• Needs for a practically useful theory
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3. What is Business Process?
Coordinated activity of people aimed at achieving
some goal
Example: Development of an IT-system
Goal
Requirements Design Operation Introduce a new
system into the
operational practice
Time
People
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4. What is Business Process Management?
A way of achieving optimal use of (human)
resources in an organization
• Specialization
• Standardization
• Automation
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• Streamlining of processes (according to their goals)
• Adjusting process goal's to the organizational goals
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5. What is Business Process Support
(BPS) system?
An IT-system that helps to achieve and
maintain:
• Specialization
• Standardization
• Automation
+
• Provide information for evaluation and measurements
Via:
• Assisting in completing tasks
• Providing effective channels for collaboration/communication
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6. Development in BPM & BPS
Automation
Synchronization
Transportation
Tools
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7. Workflow – BP's conveyor belt
Mainstream
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8. Conveyor belt limitations
Go on wheels
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9. Paradigm shift
Conveyor belt
Construction site
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10. Paradigm shift
Conveyor belt - Send information to the next in line
Construction site – invite next in line to the shared space
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11. Paradigm shift – how it works
• A new shared spaces is created as soon as a new process instance is
started
• When the process instance reaches its operational goal, the shared space
is closed (sealed), but remains accessible for reading
• A person who is assigned a task in the frame of the process case “goes” to
the shared space of the case in order to get the information he needs for
completing the task and reports the results achieved in the same space
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12. What is needed
• Proper structure of shared spaces
• Flexible invitation technique
Bider I., Perjons E. and Johannesson P. In Search of the Holy Grail: Integrating social software with BPM.
Experience report. Enterprise, Business-Process and Information Systems Modeling, LNBIP 50,Springer 2010, pp. 1-
13. http://www.ibissoft.se/publications/Strategy.pdf
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13. Current state in BPM & BPS and new
trends
BPM Excel, Word
workflow email
Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
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14. Where it started
Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
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15. Where we are now
Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
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16. Where we are going to
Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
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17. New Directions in BPM & BPS
Adaptive Case Social
Management Software
Focus on data processing Focus on communication/collaboration
Target: green processes Target: blue processes
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18. New Directions in BPM & BPS
• Service oriented architecture
Managing and supporting processes that cross
organizational/departmental boundaries via choosing “services” on the fly
dependent on the needs and availability
• Common features
– No predefined activity/task flow - “on the fly”
– No detailed control – flexibility
– Focus on the data that to be processed and or obtained
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19. Does BPM have a theory to cover
paradigm shift
“There is nothing more practical than a good theory”
Kurt Levin
Defining a process as a flow of activities won't do
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20. Where to look for the right kind of
theory?
One option – “Where it already works – in the domain
of physical processes control”
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21. A state-oriented view
“There is nothing more practical than a good theory“ Kurt Levin
• For each item Ordered = Delivered • Invoiced = To pay
• To pay = Total + Freight + Tax • Paid = Invoiced
• Ordered > Delivered shipment
• To pay > Invoiced invoicing
Khomyakov M., and Bider, I. Achieving Workflow Flexibility through Taming the Chaos.
21 OOIS 2000 Springer, 2000, pp.85-92. http://www.inconcept.com/JCM/August2001/bider.html ahead of current thinking

22. Another example of implementation
Shared space as a map which is used as:
• an overview of the case/instance
• guidelines for handling the case
• a menu for navigating inside the case's shared space
Step Step Step Step form
form form form
Step
form
Step form - part of the case's
shared space that
corresponds to a step
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23. Advantages of the state-oriented
view
• It does not limit the way to describe possible trajectories
• The idea of space can be translated into the structure of shared spaces in
Social Software
• The idea of space can be translated to the data from ACM
• It can give a meaning to what is a service – means of moving from one
point in the state space to another
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24. Thank you for your attention!
Ilia Bider,
IbisSoft &SU
Email: ilia@ibissoft.se
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