Recording: http://pan.news/20210617 Abstract: Microsoft’s track record in reporting outages is usually 30 – 60 minutes after you experience the downtime. Even when Microsoft sends out the report, you receive little information to identify the impacted data centers and services. This slows down the response time of your IT support teams to notify their helpdesk engineers with useful information such as call quality degradation for your employees in different geographies. What if you had an early-warning system? OfficeExpert EPM provides you with a new approach to generate the insights required to react quickly when outages occur at Microsoft data centers around the world. IT support teams use this information to have your users reschedule their meetings or find different communication methods if those services are still available. In this webinar, you will receive an overview of the performance metrics for your Microsoft 365 cloud service. If you want to know the truth about uptime and availability of your Microsoft cloud and identify issues quickly, then please join us in pulling back the curtains and shedding some light on how to leverage accurate data analytics. During the webinar demonstration you will explore topics such as: • Service outage alerts for IT administrators • Detailed performance metrics for Microsoft data centers • Availability and performance trends for each workload

1. Actionable Insights
Microsoft 365 Service
Performance Monitoring VP of Products and Innovation
BEN MENESI
Managing Director, North America
CARL BAUMANN
Early Warning System for Outages

2. Agenda 1 Who is panagenda?
2 What We’re Hearing from Customers
3 Solution Overview: OfficeExpert
4 Demonstration
5 Actionable Insights for Service Availability Monitoring
6 Q&A

3. Overview
Enterprise Experience & Awards
2007
Initial software release:
• IBM Domino monitoring and
data analytics solution
2009
Surpassed 150 customers:
• Customers in 20 countries
• Opened new EMEA offices
2013
Surpassed 450 customers:
• Customers in 40 countries
• Global licensing agreement
with IBM
2011
Company Expansion:
• New Domino application
analytics and evaluation toolset
• Expanded company with new
offices in North America
2015
Surpassed 700 customers:
• Customers in 75 countries
• Initial release of Enterprise
E-Mail Analytics
2016
Transition to Microsoft:
• Design and architecture for
OfficeExpert solution
• Began customer interviews and
business requirements analysis
2018
Focus on Microsoft M365:
• v1.0 Release of OfficeExpert v1
• Data analytics for TEAMS usage
and M365 licensing
2020
Announced OfficeExpert v4
• Comparison Analytics
• License Chargeback
Accounting
• Endpoint Performance
Monitoring (EPM)

4. 145M
145 million daily users for Microsoft Teams
which is a 100% increase since March 2020.
- Microsoft financial report in April 2021
Teams Users

5. What We Are Hearing from Customers
Actionable Insights Proactive Support Readiness Testing
▪ Real-time performance and
availability tracking
▪ Early warning for pending
outages based on trends
▪ Tracking and reporting for
service availability history
Faster Response
▪ Reduce user confusion
▪ Alert users proactively
▪ Inform users to reschedule
Teams meetings
▪ Direct users to leverage
communication systems that
are still online
Preemptive Guidance
▪ Perform network performance
testing at remote sites
▪ Validate performance metrics
before user rollouts
▪ Identify necessary upgrades prior
to deployments at remote sites
Planned Upgrades
Help monitoring Microsoft 365 service performance and availability

6. Business Use Case:
Service Outage Alerts
Data Collected Actionable Insights
▪ Detailed Service Performance on each
Microsoft 365 Workload
▪ Performance for Geographic Data Centers
▪ Specifics on Microsoft Cloud Service
Availability by Workload / by Data Center
▪ Performance Trends Over Time to
Distinguish Anomalies
▪ Notify users to reschedule Teams meetings
or switch to telephone conf call instead
▪ Alert Helpdesks to provide updates
▪ Gain 60-minutes lead time on outage
notifications by Microsoft
▪ Notify users of workarounds based on
specific outages

7. Specific Example:
March 15th Global Outage

8. Specific Example:
March 15th Global Outage
12:13 PM PST Teams unavailable for all users
12:39 PM PST MO244568: outage potentially affecting multiple M365 services worldwide
12:58 PM PST OneDrive & SharePoint Online unavailable to all users
01:04 PM PST Announcement: Global Impact
02:01 PM PST Root cause identified, no resolution ETA
02:13 PM PST Reporting: Teams service recovery for all users across organization
02:28 PM PST Reporting: SharePoint and OneDrive back to normal in North America
07:13 PM PST All services recovery in Europe
03:34 AM PST Mitigation complete with some exceptions

9. March 15 outage
Takeaway
▪ OfficeExpert EPM detected the outage 27 minutes before initial announcement
▪ Regional impact: important – North America recovered 7 hours earlier than Europe
▪ Customer eligible for service credit for 1.5 hours of downtime for both SharePoint Online
and OneDrive, and 2 hours of downtime for Microsoft Teams
▪ Recovery: just as important, customer notified of complete services recovery over 12 hours
earlier than Microsoft’s announcement.

10. Transforming Hidden Data Actionable Insights

11. Actionable Insights
Demonstration

12. Proven Advantages
Utilize accurate metrics for call quality
troubleshooting based on full visibility of
user end-point performance
Easy to Deploy
1 2 3
No IT
infrastructure
to purchase
Simple Web UI
and API
integration
Secure data
storage provided
as SAAS
Improved response time for
outages by providing guidance
to helpdesk and users
Reduce licensing costs by repurposing
inactive/disabled accounts
Actionable Insights for Microsoft 365

13. Next Steps
www.panagenda.com
BROCHURES CASE STUDIES WEBINARS DEMOS DATA SHEETS
Offering free 60-day
production pilot
REGISTER Today!!!
Signup for a Teams call quality
assessment workshop
Start gathering your
M365 service
performance data now
Actionable Insights for Microsoft 365 Service Availability

14. Actionable Insights
Questions and Answers
?

15. Prize Drawing
Contact: carl.baumann@panagenda.com
+1 908-309-3997
Kevin @ Crown Castle (May 2020)

16. Thank you
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