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Are 80% fewer help desk tickets possible?
Make your IBM Notes clients self-healing with MarvelClient
Speaker
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda
Marc Thomas
@IAM_Mthomas
Senior Consultant
panagend...
Stay on Top of Notes
Selected by IBM and HCL as the Standard in Notes Client Management
Open Up New Opportunities
Solve
Administration
Task Faster
Up to 90%
Accelerate
Project
Life Cycles
Reduce
Storage &
Netwo...
Strong Alone, but Powerful Together
Build the Solution that Meets Your Needs with our Modular Structure
Upgrade
Cloud Auto...
Config
DB
Analyze
DB
Avg.
20-70 KB
Upload
Avg.
1-4 KB
Download
Two Server-side Databases
• MarvelClient Config
• MarvelCli...
Get Started With Our Free Editions
Be in the know and feel secure knowing everything’s the way it should be
www.panagenda....
Analyze & Optimize
Notes Clients for free
Get Started With MarvelClient
The go-to solution for IBM and HCL to meet their c...
• 1,000 helpdesk calls remain 1,000 management
incidents
• Repeated efforts lead to limited, over time
decreasing benefits...
• Actions are permanently enforced
• Benefits increase over time and can reduce helpdesk
calls by up to 80% (easily)
➢ Red...
LIVE DEMO
Q & A
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda
Marc Thomas
@IAM_Mthomas
Senior Consultant
panagenda
...
Thank you!
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda
Marc Thomas
@IAM_Mthomas
Senior Consultant
panag...
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Verringern Sie Ihre IBM Notes Helpdesk Tickets um 80%. Selbstregenerierung Ihrer Notes-Clients mit MarvelClient

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Aufnahme zum Webinar: https://pan.news/WebinarDE20190823
Wir wissen alle wie einfach in Notes etwas schief gehen kann. Der Client stürzt ab, Anwender verlegen ihre Desktop-Symbole oder verändern vorgeschriebene Einstellungen nach Belieben. Anwender folgen nicht immer den Anweisungen. Notes-Clients werden inkonsistent eingerichtet.

Erfahren Sie, wie Sie mit MarvelClient all diese Probleme lösen und Frustrationen sowie Produktivitätsverluste für Ihre Anwender vermeiden können. Sie werden sehen, wie Sie jeden Aspekt Ihrer Notes-Clients zentral und genau nach Ihren Wünschen konfigurieren können. Diese gelten für jeden Start und machen Notes somit selbstheilend.

Ab dem Zeitpunkt behebt jeder Neustart die meisten Probleme einfach von selbst. Ihre Notes-Anwender werden mit jedem Tag zufriedener und produktiver sein. Administratoren sowie Helpdesk Mitarbeiter haben ab sofort mehr Zeit für wirklich wichtige Aufgaben.

Publié dans : Données & analyses
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Verringern Sie Ihre IBM Notes Helpdesk Tickets um 80%. Selbstregenerierung Ihrer Notes-Clients mit MarvelClient

  1. 1. Are 80% fewer help desk tickets possible? Make your IBM Notes clients self-healing with MarvelClient
  2. 2. Speaker Daniel Klas @panagenda Inbound Marketing Coordinator panagenda Marc Thomas @IAM_Mthomas Senior Consultant panagenda Join the conversation using #MarvelClient & @panagenda
  3. 3. Stay on Top of Notes Selected by IBM and HCL as the Standard in Notes Client Management
  4. 4. Open Up New Opportunities Solve Administration Task Faster Up to 90% Accelerate Project Life Cycles Reduce Storage & Network Load Increase Employee Experience 20-95% Foster Engagement & Innovation Elevate Notes Administration to a Position of Driving Business Value Up to 70% Up to 95% + + + + + +
  5. 5. Strong Alone, but Powerful Together Build the Solution that Meets Your Needs with our Modular Structure Upgrade Cloud Automate Roaming Realtime Eclipse Mail
  6. 6. Config DB Analyze DB Avg. 20-70 KB Upload Avg. 1-4 KB Download Two Server-side Databases • MarvelClient Config • MarvelClient Analyze Single binary on the Notes Client • Deployed to the Notes data directory • Activated via EXTMGR_ADDINS in notes.ini MarvelClient Architecture
  7. 7. Get Started With Our Free Editions Be in the know and feel secure knowing everything’s the way it should be www.panagenda.com https://www.panagenda.com/products/marvelclient/free-upgrade/https://www.panagenda.com/essentials/
  8. 8. Analyze & Optimize Notes Clients for free Get Started With MarvelClient The go-to solution for IBM and HCL to meet their clients’ needs! Full Experience Centralized Control entire organization Reduced Support calls by 80% Shortened upgrades by up to 75% Easy & Fast Upgrade to Notes 10.0.1 FP2
  9. 9. • 1,000 helpdesk calls remain 1,000 management incidents • Repeated efforts lead to limited, over time decreasing benefits ➢ Only reduces time spent on each helpdesk call Classic Helpdesk client management Audit Configure Benefit Time Work/Effort
  10. 10. • Actions are permanently enforced • Benefits increase over time and can reduce helpdesk calls by up to 80% (easily) ➢ Reduces number of helpdesk calls AND time spent on each call (for users and helpdesk agent) Marvel Client Centrally managed actions solve helpdesk incidents automatically Audit Configure Benefit Time Work/Effort
  11. 11. LIVE DEMO
  12. 12. Q & A Daniel Klas @panagenda Inbound Marketing Coordinator panagenda Marc Thomas @IAM_Mthomas Senior Consultant panagenda Join the conversation using #MarvelClient & @panagenda
  13. 13. Thank you! Daniel Klas @panagenda Inbound Marketing Coordinator panagenda Marc Thomas @IAM_Mthomas Senior Consultant panagenda Join the conversation using #MarvelClient & @panagenda

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