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Are 80% fewer help desk tickets possible?
Make your IBM Notes clients self-healing with MarvelClient
Speaker
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda
Marc Thomas
@IAM_Mthomas
Senior Consultant
panagenda
Join the conversation using #MarvelClient & @panagenda
Stay on Top of Notes
Selected by IBM and HCL as the Standard in Notes Client Management
Open Up New Opportunities
Solve
Administration
Task Faster
Up to 90%
Accelerate
Project
Life Cycles
Reduce
Storage &
Network Load
Increase
Employee
Experience
20-95%
Foster
Engagement
& Innovation
Elevate Notes Administration to a Position of Driving Business Value
Up to 70%
Up to 95%
+ + + + + +
Strong Alone, but Powerful Together
Build the Solution that Meets Your Needs with our Modular Structure
Upgrade
Cloud Automate
Roaming Realtime
Eclipse Mail
Config
DB
Analyze
DB
Avg.
20-70 KB
Upload
Avg.
1-4 KB
Download
Two Server-side Databases
• MarvelClient Config
• MarvelClient Analyze
Single binary on the Notes Client
• Deployed to the Notes data directory
• Activated via EXTMGR_ADDINS in notes.ini
MarvelClient Architecture
Get Started With Our Free Editions
Be in the know and feel secure knowing everything’s the way it should be
www.panagenda.com
https://www.panagenda.com/products/marvelclient/free-upgrade/https://www.panagenda.com/essentials/
Analyze & Optimize
Notes Clients for free
Get Started With MarvelClient
The go-to solution for IBM and HCL to meet their clients’ needs!
Full Experience
Centralized Control
entire organization
Reduced Support
calls by 80%
Shortened upgrades
by up to 75%
Easy & Fast Upgrade
to Notes 10.0.1 FP2
• 1,000 helpdesk calls remain 1,000 management
incidents
• Repeated efforts lead to limited, over time
decreasing benefits
➢ Only reduces time spent on each helpdesk call
Classic Helpdesk client management
Audit Configure Benefit
Time
Work/Effort
• Actions are permanently enforced
• Benefits increase over time and can reduce helpdesk
calls by up to 80% (easily)
➢ Reduces number of helpdesk calls AND
time spent on each call (for users and helpdesk agent)
Marvel Client
Centrally managed actions solve helpdesk incidents automatically
Audit Configure Benefit
Time
Work/Effort
LIVE DEMO
Q & A
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda
Marc Thomas
@IAM_Mthomas
Senior Consultant
panagenda
Join the conversation using #MarvelClient & @panagenda
Thank you!
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda
Marc Thomas
@IAM_Mthomas
Senior Consultant
panagenda
Join the conversation using #MarvelClient & @panagenda

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Verringern Sie Ihre IBM Notes Helpdesk Tickets um 80%. Selbstregenerierung Ihrer Notes-Clients mit MarvelClient

  • 1. Are 80% fewer help desk tickets possible? Make your IBM Notes clients self-healing with MarvelClient
  • 2. Speaker Daniel Klas @panagenda Inbound Marketing Coordinator panagenda Marc Thomas @IAM_Mthomas Senior Consultant panagenda Join the conversation using #MarvelClient & @panagenda
  • 3. Stay on Top of Notes Selected by IBM and HCL as the Standard in Notes Client Management
  • 4. Open Up New Opportunities Solve Administration Task Faster Up to 90% Accelerate Project Life Cycles Reduce Storage & Network Load Increase Employee Experience 20-95% Foster Engagement & Innovation Elevate Notes Administration to a Position of Driving Business Value Up to 70% Up to 95% + + + + + +
  • 5. Strong Alone, but Powerful Together Build the Solution that Meets Your Needs with our Modular Structure Upgrade Cloud Automate Roaming Realtime Eclipse Mail
  • 6. Config DB Analyze DB Avg. 20-70 KB Upload Avg. 1-4 KB Download Two Server-side Databases • MarvelClient Config • MarvelClient Analyze Single binary on the Notes Client • Deployed to the Notes data directory • Activated via EXTMGR_ADDINS in notes.ini MarvelClient Architecture
  • 7. Get Started With Our Free Editions Be in the know and feel secure knowing everything’s the way it should be www.panagenda.com https://www.panagenda.com/products/marvelclient/free-upgrade/https://www.panagenda.com/essentials/
  • 8. Analyze & Optimize Notes Clients for free Get Started With MarvelClient The go-to solution for IBM and HCL to meet their clients’ needs! Full Experience Centralized Control entire organization Reduced Support calls by 80% Shortened upgrades by up to 75% Easy & Fast Upgrade to Notes 10.0.1 FP2
  • 9. • 1,000 helpdesk calls remain 1,000 management incidents • Repeated efforts lead to limited, over time decreasing benefits ➢ Only reduces time spent on each helpdesk call Classic Helpdesk client management Audit Configure Benefit Time Work/Effort
  • 10. • Actions are permanently enforced • Benefits increase over time and can reduce helpdesk calls by up to 80% (easily) ➢ Reduces number of helpdesk calls AND time spent on each call (for users and helpdesk agent) Marvel Client Centrally managed actions solve helpdesk incidents automatically Audit Configure Benefit Time Work/Effort
  • 12. Q & A Daniel Klas @panagenda Inbound Marketing Coordinator panagenda Marc Thomas @IAM_Mthomas Senior Consultant panagenda Join the conversation using #MarvelClient & @panagenda
  • 13. Thank you! Daniel Klas @panagenda Inbound Marketing Coordinator panagenda Marc Thomas @IAM_Mthomas Senior Consultant panagenda Join the conversation using #MarvelClient & @panagenda