Webinar recording: http://ow.ly/UeVK30gxdCX Do you know what your most active communities are or where your users go? Are you able to monitor your environments health and pro-actively tackle problems before they impact productivity? Are there potential compliance issues that need to be addressed? panagenda offers software solutions and the necessary expertise to increase participation rates, increase adoption and IBM Connections system health. Join us and learn how get insights into your IBM Connections environment, identify success cases and ensure smooth and cost efficient operations of your social investment. Come hear what others have learned in their social adoption optimization efforts, to ensure yours is as successful as possible.

1. Make Your Data Work for You
Are you getting the most
value out of your IBM
Connections environment?
Femke Goedhart
09-11-2017

2. Speakers
2
Daniel Klas
Inbound Marketing Coordinator
panagenda
Femke Goedhart
Business Consultant
panagenda

3. Agenda
• What drives a successful IBM Connections platform?
• Examples of success
• Activities to monitor & drive your platform
• Demo
• Questions

4. What drives a successful IBM Connections platform?
• Context driven connections
• Collaboration
• Knowledge management / sharing
• People & process development

5. Success scenario process Continuous use case adaptation cycle
You never really ‘get’ there
Concrete use
case
Platform
Implementation
Success
scenario
Platform
Innovation
Use caseAdoption

6. Information Systems (IS) Success – DeLone & McLane
• System quality
– the desirable characteristics of an information system. For example: ease of
use, system flexibility, system reliability, and ease of learning, as well as system
features of intuitiveness, sophistication, flexibility, and response times.
• Information quality
– the desirable characteristics of the system outputs; For example: relevance,
understandability, accuracy, conciseness, completeness, understandability,
currency, timeliness, and usability.
• Service quality
– the quality of the support that system users receive from the IS department and
IT support personnel. For example: responsiveness, accuracy, reliability,
technical competence, and empathy of the personnel staff.
• System use
– the degree and manner in which staff and customers utilize the capabilities of
an information system. For example: amount of use, frequency of use, nature of
use, appropriateness of use, extent of use, and purpose of use.
• User satisfaction
– users' level of satisfaction with features, tools, and support services.
• Net benefits
– the extent to which IS are contributing to the success of individuals, groups and
organizations. For example: improved decision-making, improved productivity,
increased sales, cost reductions, improved profits, market efficiency, consumer
welfare, creation of jobs, and economic development.
https://link.springer.com/article/10.1057/ejis.2008.15

7. Key factors to drive the Net Benefit of IBM Connections
✓ Tools
✓ Performance
✓ Usage
✓ Quality content
✓ Interaction
✓ Support

8. Make Your Data Work for You
Examples of success

9. Get people to work out loud

10. Originally....

11. After implementing IBM Connections

12. Originally...

13. After implementing IBM Connections

14. Getting people to work in a global environment

15. Domino applications?

16. Keeping it relevant

18. Make Your Data Work for You
Activities to monitor & drive your
IBM Connections platform

19. Maintaining or driving your IBM Connections
• Continuous system health monitoring
• Pro-active administration
• Identification of potential compliance issues
• Identifying frontrunners and potential champions
• Keeping tabs on what’s going on
• Community management
• Use case identification
• Community & user management

20. Continuous system health monitoring

21. Identifying problems

22. Pinpoint historical trends

23. Pro-actively managing quotas

24. Compliance: Identifying orphaned files

25. Addressing orphaned or dormant communities

26. Make Your Data Work for You
Let’s look at some
Community & User Info (DEMO)

28. Recap: How do you drive success?
• Monitor & manage your system’s health
• Pro-actively manage and tackle problems before they become a
deterrent
• Stimulate innovation by identifying and collecting use cases and outliers
as examples
• Keep your data relevant and the data owners aware of their
responsibilities by informing them when communities are no longer
accessed/used
• Identify compliance issues
• Invest in continuous change & training programs to drive adoption
• Always keep an ear to the ground and talk to your users

29. How can panagenda help?

30. Questions?
30
Daniel Klas
Inbound Marketing Coordinator
panagenda
Femke Goedhart
Business Consultant
panagenda

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Make Your Data Work for You