Smart Digital City 360º - “Feel the pulse of the Citizen in Real Time”

Smart Digital City 360º
PowerPoint

Participate Watch Secretary Communicate Status Setup

Digital Smart City 360º Digital Smart City 360º
Unicorn
PLATAFORM
Allows full customization adjusted to customer layout (image, colors, etc.)

City/Parish Council may use the APP to request
citizen’s opinions/participation
Allows citizens to place specific requests
through mobile devices, eliminating the need to
log into a web service or go to the Town Hall.
Allows the analysis of requests’ status,
registration of occurrences, and provides an
overview of citizens’ opinion regarding any
relevant subjects that may affect population.
Allows photographic record of various types of
occurrences and the enclosure of suggestions,
as well as the access to useful/emergency
numbers
Increases proximity of City/Parish Council by
sharing information, news and events with
citizens.
Space reserved for setup data concerning the
user of the Application (e.g. name, address,
email, phone no., areas of interest, etc.)
Feel the pulse of the Citizen in Real Time
Participate Watch
Secretary
Communicat
e
Status Setup

Participate Watch
WITH RESPONSE DEADLINE
NO RESPONSE DEADLINE
REGISTRATION OF EVENTS
INTERVENTIVE CITIZEN
IDEAS AND SUGGESTIONS
FREE PHONE NUMBERS
Secretary
Communicate
Status
Setup
CONFIGURATION
PARTICIPATE
WATCH
SECRETARY
NEWS RELEASE
EVENTS DISCLOSURE
REQUIREMENTS
SET UP A MEETING
ASK FOR SERVICES
ASK FOR TRANSPORT
WATER COUNTER

Participate Atento Guiché Comunica Status Configura

Participate

Participate
Com Prazo de
Resposta
Sem Prazo de
Resposta
NO Response Deadline
WITH Response Deadline
Participate
Interest Groups
Type of questions the will remain available for an
indefinite period, and can be used to acquire
citizens’ opinions on an ongoing subject.
Citizens’ opinions on that subject can be
changed/updated every day if necessary.
Type of questions that will prompt citizens to
answer within a predetermined period.
By tapping this button, citizen is encouraged to
enter his/her areas of interest. The system will
process this data as follows:
1) Select the info/contents that will be conveyed
(e.g. news, events, etc.);
2) Select the matters of interest on which citizen
will be asked to participate/give opinion in future
surveys. The purpose is to monitor the overall
perception of the community on specific matters,
as well as to gain information on citizens’
opinions’ regarding future decisions in those
areas of interest.

Participate

0%
10%
20%
30%
40%
50%
PÉSSIMO MEDIOCRE SATISFATÓRIO BOM EXCELENTE
VERY POOR
POOR
REGULAR
GOOD EXCELLENT
Participate
WITH RESPONSE
DEADLINE
IMMEDIATE AND TIMELY MONITORING
Once launched, this solution will allow immediate
and timely monitoring of citizen’s opinions and
concerns on all ongoing subjects (polled subjects).
For example, the displayed graph shows the
opinions of citizen’s on the state of roadways in a
specific neighborhood (results of poll dated
12/31/2015).
The launched question “How do you rate the state
of the roads in your neighborhood?” allowed for
corresponding possible answers ranging from “Bad”
to “Excellent”. These type of questions may be used
to assess the state of various topics, such as,
sidewalks, lighting, gardens, etc.)
Com Prazo de
Resposta
Sem Prazo de
Resposta
Participate
Interest Groups
Questions with a predefined validity period
(usually very limited) for collecting citizen’s
responses.

IMMEDIATE AND
TIMELY MONITORING
The biggest advantage of this tool is its usefulness as an instant perception assessment/poll mechanism, i.e., polls/notices can be sent whenever needed and the
inbuilt PUSH function will alert citizen that there is a new notification.
This will allow for an instant return feedback on the launched subject.
Although it may depend on the timely reading of a static question (the info/poll launched at a certain date/time), it still provides a quick return of citizens’ opinions on
specific topics.
Basically, it enables the collection of precise/timely information, which, in itself, may help management in the decision making processes.
VERY POOR
POOR
REGULAR
GOOD EXCELLENT
STATE OF THE ROADS IN YOUR NEIGHBORHOOD (OBTAINED OPINION - DAY 31.12.2015)
0%
10%
20%
30%
40%
50%
VERY POOR POOR REGULAR GOOD EXCELLENT
“You can’t manage what you don’t measure!”
Participate
WITH RESPONSE
DEADLINE

Smart Digital City 360º WITH RESPONSE DEADLINEParticipate
City
Parish Council
Citizen
Population
City/Parish Council decides to
launch a quick poll on a
specific subject and requests
that answers are returned
within a certain timeframe.
The poll is sent to “n” citizens
that reside in that
city/neighborhood.
What is your opinion on the work
carried out during the current term
of office?
Excellent
Good
Regular
Participate
Poor
Very Poor
Interest Groups
Com Prazo
de
Resposta
Sem Prazo
de
Resposta
Participate
Interest Groups

Com Prazo
de
Resposta
Sem Prazo
de
Resposta
Term Analysis
WITH Deadline - Results
Day 31-12-2015
VERY POOR
POORREGULAR
GOOD
EXCELLENT
Population Size 59.559 Citizens
Sample Size 21.441 (36%)
Participate
Smart Digital City 360º WITH RESPONSE DEADLINEParticipate
City
Parish Council
Citizen
Population
Citizens’ answers are
returned.
What is your opinion on the work
carried out during the current term
of office?
Excellent
Bom
Regular
Participate
Poor
Very Poor
Interest Groups
Good

Participate

0%
10%
20%
30%
40%
50%
JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ
STATE OF THE ROADS IN NEIGHBORHOOD
(MONTHLY DEVELOPMENTS YEAR LONG)
PÉSSIMO MEDIOCRE SATISFATÓRIO BOM EXCELENTE
MONITORING THE
CITIZENS’ OPINION PROGRESS
This alternative implementation will allow authorities
to monitor the progress of citizens’ opinions on the
various aspects that involve the City/Parish Council.
For example, the displayed graph shows the
changes in citizens’ opinion (between JAN and
DEC) regarding the evolution of the conservation of
roadways in a specific neighborhood. The online
capture of answers reflects the (daily) progress of
citizens’ opinions.
A great advantage of this system is its ability for
graph online display of the up-to-date evolution for
all collected information. It is an excellent tool for
Quality Assurance monitoring/evaluation.
Participate
NO RESPONSE
DEADLINE
Com Prazo de
Resposta
Sem Prazo de
Resposta
Participate
Interest Groups
Questions with no predetermined timeframe
(will remain indefinitely open/available) and can
be used to collect citizens’ responses.

MONITORING THE
CITIZENS’ OPINION PROGRESS
This implementation makes it possible to record multiple readings (daily/monthly/etc.) that will provide a continuous data inflow that point at trends which can
subsequently be used to assess if progress is on track (or not) with the previously defined goal. Basically, it enables an online monitoring of events as well as an
assessment of the impact of adopted measures so that, once data is analyzed, timely and proactive counter-measures can be taken, if necessary, before any
potential problems can arise.
In other words, the proposed solution will provide the online means to form a perception concerning a specific subject/event/problem and display follow-up charts.
These can be incorporated in dashboards and barometers and used to monitor benchmarks derived from the various responses. This is the ultimate
monitoring/feedback tool, rooted in a “democratic online poll system”, which can support future management decisions!
VERY POOR
POOR
REGULAR
GOOD EXCELLENT
OPINION DATA OBTAINED ON 31/12/2015
0%
10%
20%
30%
40%
50%
MONITORING PROGRESS - MONTHLY ANALYSIS 2015
MONITORING THE STATE OF ROADS IN YOUR NEIGHBORHOOD
Participate
NO RESPONSE
DEADLINE

MONITORIZAÇÃO EVOLUTIVA
The example shown in the previous slide provides an overview of the usage capabilities of our solution. By regularly collecting citizen’s opinions, you can easily
pinpoint aspects that are not doing well. The green line, reflecting the favorable opinions, is decreasing and the red line, reflecting the negative opinions, is growing.
The mechanism that translates the received answers into graphs allows an easy overview of trends. In this case we can see the growing dissatisfaction of citizens
with the state of roads, signaling a matter that should be accounted for. The simple perception/observation that there is an arising problem is halfway to the solution.
In this case (relates to July) the solution was able to help beak-down the problem, define corrective measures and keep on monitoring the evolution of opinions and
the success rate/impact of implemented measures.
It should be stressed that the analysis of the graphic evolution of records allows you to act proactively or even correctively in specific situations, before they reach
the full proportions of problem.
Positive
Trend
Negative
Trend
MONITORING THE STATE OF ROADS IN YOUR NEIGHBORHOOD
Participate
NO RESPONSE
DEADLINE
MONITORING PROGRESS - MONTHLY ANALYSIS 2015

Guiché Comunica Status ConfiguraWatch

Watch
FREE PHONE NUMBERS

Ideias and Suggestions
Registration of Events
Watch
Allow citizens to register occurrences that
require intervention from City Services.
Allow citizens to present to City/Parish
Council a proposal for intervention or local
rehabilitation.
Watch
Free Phone Numbers
Interventive Citizen
Section is based on the premise that
"everything can be improved". It allows citizens
to submit ideas or suggest improvements.
This section provides citizens with an easy
and quick overview of important information
such as addresses/contacts of public local
services, emergency contact numbers, etc.
Citizens will open App, select this section, and
will be able to place a phone call to the
chosen number (firefighters, hospital, etc.).

Watch
Roads
Street lighting
Sidewalk Pavement
Hygiene
Gardens
Others
Watch

Watch

Roads
Atento
Watch
Registration
of Events
Send Event
Title:
Event Description:
Take a Photo
Take a photo and tell us your location:
Preview
of Photo(s)
+ Photos
Signal Strength
2 / 4
50%
Nr Satellites

Watch

Gardens
Watch
Watch
Send Event
Title:
Event Description:
Take a Photo
Take a photo and tell us your location:
Preview
of Photo(s)
+ Photos
Signal Strength
4 / 4
0%
Nr Satellites

Watch

Others
Watch
Ideas and Suggestions
Watch
Ideas and
Suggestions
Send the Idea / Suggestion
Title:
Description of Idea / Suggestion:
Browse:
Would you prefer to send us a file:
Idea Suggestion

Watch
FREE PHONE NUMBERS

Watch
Free Phone Numbers
Watch
Free Phone Numbers
Watch
Free Phone
Numbers
House Contacts
Useful Numbers
House of “XYZ”
Parish of “AAAA”
Parish of “BBBB”
Telephone: 2XX XXX XXX
Mobile: 9XX XXX XXX
E-mail: cminfo@xxxxxx.pt
Address: Street of Xxxxx de Xxxxxxxxx, nº YY
9999-999 XXXXXXXXX
WebSite: www.xxxxxx.com
Emergency Numbers
Police Department
Fire Station
Public Security Police
Telephone: 2XX XXX XXX
Mobile: 9XX XXX XXX
E-mail: cminfo@xxxxxx.pt
Address: Street Xxxxx de Xxxxxxxxx, nº YY
9999-999 XXXXXXXXX
WebSite: www.xxxxxx.com
Hospital
Nacional Guard
Civil Protection
Free Numbers

Atento Comunica Status ConfiguraSecretary

Secretary
REQUIREMENTS
SET UP A MEETING
ASK FOR SERVICES
ASK FOR TRANSPORT
WATER COUNTER

Secretary
REQUIREMENTS

Secretary
Requirements
Set Personal Data
Resident Card
Several Occupations
Car
Cemetery Endorsement
Others …
Secretary
Requirements

Secretary
Requirements
Secretary
Requirements
Secretary
Requirements
Resident Card
Resident Card (2nd Copy)
Resident Card (Renovation)
Resident Card (Replacement)
Resident Card
Resident Card
Your request is under evaluation. Please
appear before our office within x days.
To complete the process you must present
the following documents:
- Valid ID;
- Copy of VAT number;
- Residence Certificate issued by the
competent authority;
- Copy of Driver’s License;
- Copy of Registration Certificate.
Resident Card
Set Personal Data
Allows citizens to remotely request documents
(displayed example shows Resident Card).
Citizen enters request and is alerted to the need
to provide paper documentation when picking up
the process at local Registry.
This will prevent crowding registry offices,
decreases waste of paper, reduces bureaucracy
and the processes run with greater fluidity and
less misunderstandings.
Submit Request
Set Personal Data

Secretary
SET UP A MEETING

Smart Digital City 360ºSmart Digital City 360º
Secretary
Set Up A Meeting
Function / Title
Set Up a Meeting With:
Secretary
Set Up A Meeting
Set Personal Data
Person
Date:
End Time:
Start Time: -- : --
-- : --
Submit Request
Your meeting request will be examined. To
cancel meeting, please call our free phone
number!
You will receive confirmation or reschedule
alternative within a few hours.
Thank You!
Set Up a Meeting With:
Secretary
Set Up A Meeting
Set Personal Data
Function / Title

Secretary
ASK FOR SERVICES

Secretary
Ask For Services
Secretary
Ask For Services
Secretary
Ask For Services
Configura Dados PessoaisSet Personal Data
Detail Type of Object:
Collect Large-scale Objects
Paper / Card
Packaging
Electronic Waste
Waste Garden Green
Waste Construction / Demolition
Submit Request
What services do you wish to ask for:
Collect Large-scale Objects / Rubble
Collect Animal(s)
Request of Containers
Request of Transport
Others…
Signal Strength
4 / 4
0%
Nr Satellites
Set Personal Data

Secretary
Ask For Services
Secretary
Ask For Services
Secretary
Ask For Services
Set Personal DataConfigura Dados PessoaisSet Personal Data
Detail Type of Animal(s):
Report Pest (Cockroaches, Mice, ...)
Collect Large Animal Dead
Collect of Small Animal Dead
Collect Abandoned Animals
Collect Wounded or Sick Animal
Submit Request
Collect Animal(s)
Others…
Signal Strength
6 / 4
0%
Nr Satellites

Secretary
Ask For Services
Secretary
Ask For Services
Secretary
Ask For Services
Configura Dados PessoaisSet Personal Data
Collect Animal(s)
Others…
Signal Strength
4 / 4
0%
Nº Satélites
Select the most suitable option:
Request of Garbage Bags
Request of Tapes for Urban Waste
Request of Recycle Bins
Request of Ecopoints
Request of Glass Containers
Set Personal Data
Submit Request

Secretary
ASK FOR TRANSPORT

Secretary
Ask For Transport
Secretary
Ask For Transport
Secretary
Ask For Transport
Set Personal Data
Transport of 9 Seats Vehicle
Using Objective:
Request of Transport:
Bus
Using Objective:
Date:
End Time:
Start Time: -- : --
-- : --
Submit Request
Set Personal Data
Your request will be analyzed and please wait for
feedback to know the progress of your request.
We inform you that you might be contacted by
our services to provide any further information
needed.
Thank you!
Request of Transport:
Responsible: .......................
Travel Match Destiny Arrival
Local
Day
Hour

Secretary
WATER COUNTER

Secretary
Water Counter
Secretary
Water Counter
Set Personal DataConfigura Dados PessoaisConfigura Dados Pessoais
Secretary
Water Counter
Submit Reading
Water Counter Reading:
Installation Number:
Client Number:
Photo 2
Count Value:
Signal Strength
8 / 4
0%
Nr Satellites
Photo 1
Your reading has been sent. Soon we will
proceed to update your data.
Thank you!
For more information, contact us through our
free phone numbers, or "click" on the button
below!
Water Counter Reading:
Free Phone Number - Water Readings
800 XXX XXX

Atento Guiché Status ConfiguraCommunicate

Comunicate
NEWS RELEASE
EVENTS DISCLOSURE

News Release
Comunicate
Comunicate
Events Disclosure
The App can be used as a regional
communication tool for the most recent news/
events that are deemed important for the
community.
The solution can facilitate:
- The disclosure of information with
pertaining information for the population
(announcements, warnings, notices, appeals,
etc.).
- The promotion and development of local
and regional identity and culture;
- The cultural promotion of people in the
region;
- The protection and promotion of cultural
heritage in the region.
The App can be used as an advertising agent
for events or as a reminder tool so that it
triggers alerts a week or a day before a given
event, reminding users of that occurrence and
displaying the latest news associated with it.
It can also be used to support receptivity
analyses/evaluations for the realization of
future events, depending on citizens’
adherence and usage frequency.
If the number of users is so high that it can be
used for statistical purposes, it will have the
added advantage of providing a better and
more precise reading of user
receptivity/confirmation of attendance at an
event and consequently, enabling a better and
more accurate choice of the location which is
likely to hold that event.
Decision-making processes will use as
reference the statistical inference of the
sample data.

Comunicate
NEWS RELEASE

Setup
Configuration
Send New Configuration
Personal Data
Interest Groups
Comunicate
News Release
News Filter - Interest Groups
Comunicate
News Release
News Title 1
News Header 1
…….. … …….. ……. ……… ……..…… ……. … … …
…. …. ………….. … …………….. ….… … …… …………..
……. …………………… .. ………..…… ……… .. ……..
……. ……… …….. … …….. …………. ……… …………..
……. … … … …. …. …………….. … …………….. ..
……………….. ……. …………………… .. ……………………
PHOTO
News Title 2
News Header 2
…….. … …….. ……. ……… ……..…… ……. … … …
…. …. ………….. … …………….. ….… … …… …………..
……. …………………… .. ………..…… ……… .. ……..
……. ……… …….. … …….. …………. ……… …………..
……. … … … …. …. …………….. … …………….. ..
……………….. ……. …………………… ..
PHOTO
If there are no configured interest groups, news
will be displayed by date, i.e., the most recent will
be on top and the oldest will be moved down.
Tapping this button will display the defined
interest groups and respective ranking. If these
have not been set, the Citizen may access the
configuration section and change the required
parameters.
Technology / Science
Education
Health
Culture
Music
Tourism
Sports

Comunica
News Release
Comunicate
News Release
News 1
News 2
News 3
News 4
News 5
News 6
Interest Group Health
Interest Group Tourism
Interest Group Sports
News Filter - Interest Groups
Presentation of news already with Interest
Groups defined.

Comunica
EVENTS DISCLOSURE

Comunicate
Divulgação de Eventos
Comunicate
Interest Group Music
Interest Group Tourism
Events Disclosure
News Title 1
News Header 1
…….. … …….. ……. ……… ……..…… ……. … … …
…. …. ………….. … …………….. ….… … …… …………..
……. …………………… .. ………..…… ……… .. ……..
……. ……… …….. … …….. …………. ……… …………..
……. … … … …. …. …………….. … …………….. ..
……………….. ……. …………………… .. ……………………
… ……. …………………… .. ……………………
News Title 2
News Title 3
PHOTO
Filter Events - Interest Groups
As in the previous case, tapping this button will
display the defined interest groups and
respective ranking.
If so desired, Citizens may access the
configuration section and change required
parameters.
Setup
Configuration
Personal Data
Interest Groups
Education
Health
Culture
Music
Tourism
Sports

Atento Guiché Comunica ConfiguraStatus

Status
PARTICIPATE
WATCH
SECRETARY

Status
PARTICIPATE

Status
Participate
Status
Participate
Filter of Interest Groups
WITH Deadline
Garbage Collection
Topics in Analysis
NO Deadline
Realization of Events
State of Roads
State of the Gardens
State of Roads
State of the Gardens
Garbage Collection

Status
Participate
Status
Participate
Status
Participate
VERY POOR
POORREGULAR
GOOD EXCELLENT
Period Analysis
WITH Deadline - State of Roads
Day 31-12-2015
NO Deadline - State of Roads
Period Analysis Year 2015
0%
10%
20%
30%
40%
50%

Status
WATCH

Status
Watch
Status
Watch
Status
Watch
Filter Interest Groups
Feedback
Ideas and Suggestions
Ongoing - Day 12-01-2016
We inform that there is an ongoing resolution of
your occurrence!
Entry - Day 11-12-2015
Thanks for your registration!
We will review it and as soon as
possible we will contact you again to
give you feedback!
Completed - Day 16-04-2016
We are pleased to announce the
resolution of the problem by you
reported on last December 11, 2015!
PHOTO
PHOTO
Always available and grateful
for your understanding!

Status
SECRETARY

Status
Secretary
Status
Secretary
Set Up A Meeting
Status
Secretary
Filter Interest Groups
Entry of Request - Day 18-03-2016
Good morning, your request has been registered!
Your meeting schedule proposal will be analyzed.
Within a few hours you will receive confirmation or
suggestion of another alternative date and time.
To cancel meeting, please use our free phone
number!
Scheduled Meeting - Day 18-03-2016
Good afternoon,
In sequence of your request, we inform that there is
willingness to hold the meeting on March 27, 2016
at 10 am!
If however there is any opposition, please do not
hesitate to use our free phone number!
Thank you!
Requirements
Feedback
Ask For Services
Set Up Meeting
Water Counter
Ask For Transport

Atento Guiché Comunica Status Setup

Setup
CONFIGURATION

Município 360º
Configura
Configuração
Envio de Nova
Configuração
Dados Pessoais
Interest Groups
Setup
Configuration
Personal Data
Interest Groups
Setup
Configuration
Name:
Address:
Mobile:
Telephone:
e-mail:
Identification Nr:
Tax IN:
By tapping the “Personal Data”, citizens will be
prompted to enter elements that will facilitate
the customization, communication and event
log processes in the system. The basic idea is
to streamline interaction between City/Parish
Council and Citizens.
By tapping the “Interest Groups” button,
citizens will provide the system with
information concerning his/her interest areas.

Setup
Configuration
Personal Data
Interest Groups
Education
Health
Culture
Music
Tourism
Sports
Setup
Configuration
For example, this button is inactive!
It means that this subject matter has not been
selected by this citizen and therefore, he/she
does not want to be informed/asked about
issues related to this topic.
Tapping the active button will display an arrow
that will enable citizen to rank their interest
groups and the chose way they are displayed.
Active or inactive state!
In this particular case, the button is active which
means that this citizen wants to be updated /
involved / participate in this interest group.

Smart Digital City 360º - “Feel the pulse of the Citizen in Real Time”

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