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6 Steps to Defuse (and Retain) the Upset Customer
1. 6 Steps to Defuse (and
Retain) the Upset Customer
2. business with a company if they are
dissatisfied with the customer service
experience
(Harris Interactive)
(White House Office of Consumer Affairs)
....they will
communicate their
negative experience
with 9
to 15 people
86% of consumers will stop doing
3. Tips on How to Defuse
and Retain the Upset
Customer…