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“ Harmony is a constant stream of evolution,  a constantly changing vocabulary and syntax.” Rogers Sessions © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237
Effects of Discord in the  Organizational Structure Financial and Human Asset Costs © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237
Harmonizing: Strategy, People, and Process With the business  spheres  in “harmony” corporate assets and resources are enabled to perform at optimum levels.  © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237 Effects of Discord in the Organizational Structure Harmony Business Strategy Internal Environment Process
"Harmony" in an  O rganization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237 Effects of Discord in the Organizational Structure Strategies are properly implemented because of  strengthen ed  interpersonal infrastructures ;   increasing overall productivity.
© 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237 ,[object Object],[object Object],Effects of Discord in the Organizational Structure ,[object Object],[object Object],[object Object],[object Object],Harmony Business Strategy Internal Environment Process
Impact of Human Resource Discord on: © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237 ,[object Object],[object Object],[object Object],[object Object],[object Object],Effects of Discord in the Organizational Structure Harmony Business Strategy Internal Environment Process
Effects of Human Resource Discord on the  Organization’s Work Culture ,[object Object],[object Object],[object Object],[object Object]
Effects of Human Resource Discord on the  Organization’s Work Culture – cont’d ,[object Object],[object Object],[object Object],[object Object]
Effects of Human Resource Discord on the  Organization’s Work Culture – cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Organization’s Work Culture : illustration where undermining and espionage is occurring Disgruntled Employees ,[object Object],[object Object],[object Object],Leaves ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stays ,[object Object],[object Object],[object Object]
Effects of Human Resource Discord on  Succession Planning ,[object Object],[object Object],[object Object],[object Object],If a  discordant  individual is conducting employee performance reviews, decision makers may receive biased information that impedes succession planning.
Senior Management / Manager (D iscordant  Individual) D iscordant  individual is conducting evaluations and reviews - impedes  Succession Planning & impacts strategic planning Decision Maker (DM) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Inaccurate Team Evaluations Poor Performance Reviews Access to direct communication with
Operation   C osts :   Discord in the HR Structure
When HR assets are inappropriately managed, the business incurs hidden operation cost. ,[object Object],[object Object],[object Object],[object Object]
The below Illustration of hidden operation cost are taken from an independent case study by Dr. Dan Dana: “Cost of Conflict” $234,512 Total cost of only  one  conflict $1,120 9. Employee Health Costs 1   Assumes one of the $40k employees resigned; conflict played typical role. 2   Illustration makes conservative assumption that this factor did not incur cost. $1,792 8. Unproductive Work Time $11,200 7. Diminished   Motivation $0.00 2 6. Intellectual and Property theft/damage $8,000 5. Employee Restructuring $50,400 1 4. Terminated/Resigned employees $120,000 3.  Impact of  Diminished  Decision Making $14,000 2. Opportunity cost of  Distracted   / Unproductive time $28,000 1. Distracted   Team/Employee Time HR Discord between four employees in a six month period
Effects on Employee Health Mental and Physical
Effects on Individual and Team Health: Mental and Physical ,[object Object],[object Object],[object Object],[object Object]
[object Object],Effects on Individual and Team Health: Mental and Physical – cont’d ,[object Object],[object Object],Bullying and  H ealth  O utcomes 46.34 43.26 Physical OSI score 6.68 5.45 Mental GHQ Score Regularly Bullied (Weekly/Daily) Occasionally Bullied (Rarely/monthly)
Atonal Team Environment :     Effects on  your  Workforce , Operation Cost,  Productivity and Customer Service
[object Object],[object Object],[object Object],UMIST n=  5,288  UNISON n= 761 UMIST - Destructive Conflict and Bullying at Work, Sponsored by the British Occupational Health Research Foundation (BOHRF); April 2000;   By Helge Hoel & Cary L Cooper; Manchester School of Management.  (2 nd  numbers based on  UNISON, 1997  study via UMIST study ) ,[object Object],[object Object],[object Object],Effects on  your  Workforce
Effects on  your Operation Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Effects on  your Productivity and Customer Service 1.  American Psychological Association ;  survey  of  1,500  workers, 750  said they lost time from work :   “ due to rude workplace behaviour directed toward them .” 2.  Canada’s Safety Council 3.  Orlando Business Journal
Resolving Discord  in the  Organizational Structure
Discord in the Organizational Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resolving Discord in the Organizational Structure – cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resolving Discord in the Organizational Structure – cont’d When the three business  spheres are “ retuned”  into harmony, resources are stimulated into performing at optimum levels.  Harmony Business Strategy Internal Environment Process
“ Our mission is to  encourage organizations to strengthen their interpersonal infrastructures ” Parris, Wolfe & Associates’   consultants each have specific areas of expertise, and years of experience to back up their knowledge. We  work directly  with senior management and  production staff  to facilitate  team  building, and  resolve intra-office  d iscord and dissonant  H uman  R esource issues prevalent in a company To learn about our services please visit  www.businessaccountability.com   or call us directly. Parris, Wolfe & Associates 416-548-4237 Thank you for your time Tamara Parris & John Wolfe
Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Appendix
Appendix   1 GHQ-12 Items ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key elements of OSI scores (Occupational Stress Indicators) Australian Maritime Safety Authority , 1996  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mental and Physical  H ealth Sources of Job Satisfaction Sources of Pressure at Work

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Bullying and the Workplace: Management of Unprofessional Behaviours - Financial and Human Asset Costs

  • 1. “ Harmony is a constant stream of evolution, a constantly changing vocabulary and syntax.” Rogers Sessions © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237
  • 2. Effects of Discord in the Organizational Structure Financial and Human Asset Costs © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237
  • 3. Harmonizing: Strategy, People, and Process With the business spheres in “harmony” corporate assets and resources are enabled to perform at optimum levels. © 2007 Parris, Wolfe & Associates [email_address] Canada: 416-548-4237 Effects of Discord in the Organizational Structure Harmony Business Strategy Internal Environment Process
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  • 13. Operation C osts : Discord in the HR Structure
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  • 15. The below Illustration of hidden operation cost are taken from an independent case study by Dr. Dan Dana: “Cost of Conflict” $234,512 Total cost of only one conflict $1,120 9. Employee Health Costs 1 Assumes one of the $40k employees resigned; conflict played typical role. 2 Illustration makes conservative assumption that this factor did not incur cost. $1,792 8. Unproductive Work Time $11,200 7. Diminished Motivation $0.00 2 6. Intellectual and Property theft/damage $8,000 5. Employee Restructuring $50,400 1 4. Terminated/Resigned employees $120,000 3. Impact of Diminished Decision Making $14,000 2. Opportunity cost of Distracted / Unproductive time $28,000 1. Distracted Team/Employee Time HR Discord between four employees in a six month period
  • 16. Effects on Employee Health Mental and Physical
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  • 19. Atonal Team Environment : Effects on your Workforce , Operation Cost, Productivity and Customer Service
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  • 23. Resolving Discord in the Organizational Structure
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  • 26. Resolving Discord in the Organizational Structure – cont’d When the three business spheres are “ retuned” into harmony, resources are stimulated into performing at optimum levels. Harmony Business Strategy Internal Environment Process
  • 27. “ Our mission is to encourage organizations to strengthen their interpersonal infrastructures ” Parris, Wolfe & Associates’ consultants each have specific areas of expertise, and years of experience to back up their knowledge. We work directly with senior management and production staff to facilitate team building, and resolve intra-office d iscord and dissonant H uman R esource issues prevalent in a company To learn about our services please visit www.businessaccountability.com or call us directly. Parris, Wolfe & Associates 416-548-4237 Thank you for your time Tamara Parris & John Wolfe
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