Roadmap Webinar Summer '17 (June 1, 2017)

1. Partner Roadmap
Webinar
@partnerforce
​John Richter
​Director, Partner Community
Summer ‘17 for Partners

2. Forward-Looking Statements*
​Statement under the Private Securities Litigation Reform Act of 1995:
​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or
if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies
or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology
developments and customer contracts or use of our services.
​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
*as a Salesforce partner please refer to your non-disclosure agreement (NDA)

3. Partner Roadmap Webinar - Agenda
​:: Partner Community Updates (John Richter)
​:: TrailheaDX (Debra Maranta)
​:: Summer ‘17 for Partners (Jon Roldan)
​:: Q&A (Team)

4. http://p.force.com/partnerforumsJOIN US!
Partner Forum Events

6. 4 New Partner Trailhead Modules
http://p.force.com/trailhead
Partner Community Basics
Ethics and Integrity for Salesforce Partners
ISV App Trial Management
ISV App Selling

7. Partner Roadmap Webinar Series
​What’s New & What’s Next for Partners
Next Webinar:
​Thursday, July 6, 9am Pacific
​Topic = TBD
http://p.force.com/roadmap

8. Trust Notifications (Go-Live on June 14)
Near real-time email notifications regarding incidents and maintenances
posted to our Trust Status site (status.salesforce.com).
Self-subscription model including preferences for:
● Instance (NA51, AP5, EU7, CS10…)
● Language (7 languages)
● Event Type (Maintenance, Performance Degradation, Service Disruption)
● Service of Interest (Core Service, Live Agent, Search…)

9. TrailheaDX
Great new offer for partners
​Debra Maranta
​Director, Partner Certification Programs

10. • 2 full days of hands-on learning on Salesforce
• Visionary Keynote with Parker, Alex and Sarah
• 140+ Technical Sessions
• Expo with 25+ product demos
• Thought Leadership track
• Executive Program
• Fun Concert

11. Who Should Come to TrailheaDX
● Developer roles within partners (both SI and ISV)
● Technical business development or technical pre-sales roles
● Architect roles
● Partner resources looking to get certified – registration
includes 2 FREE certification vouchers!
● Multiple product roadmap technical sessions

12. EXCLUSIVE SALESFORCE PARTNER OFFER
Adventure Awaits Every Trailblazer!
June 28-29, 2017 San Francisco
$499 Early Bird Tickets + 15% Partner Discount + 2 Free
Salesforce Certification Vouchers
140+ Technical Sessions | Register by June 15th

13. Salesforce Proficiency Pack
• PVS - Administrator
certification required for
most consulting partner
certifications
• No need to travel to a
Training Center
• 20% of the cost of a
instructor led course
($900)
• Voucher included
​Why it’s important for Partners (see blog post for details)

14. Partner Sharing Success – Updates
Ø Partner Newsflash (June 2017) (p.force.com/newsflash)
Ø Trailhead Tracker (PC blog post)
Ø Executive Update for Partners (PC Calendar - June 6 at 9am PDT)
Ø Pardot Support + new training (PC blog post) (p.force.com/pardot)
Ø 2 new Salesforce.org role-based training guides (p.force.com/roles)
Ø Lightning Now – 3 new resources (p.force.com/lightning)
Ø Salesforce DMP (formerly Krux) page (p.force.com/dmp)
Ø Partner Forum Online Guide – Boston, Paris, Chicago
(p.force.com/partnerforums)

15. Summer ’17
Release Preview
​Blaze New Trails to Productivity

16. Summer ’17
Release Preview
Agenda
• Release Assets and Upcoming Webinars
• Top Features
• Where to get more Release Info

17. Salesforce Summer ‘17 – Upcoming Webinars
​Product Demos and Roadmaps, and more!
Friday June 2nd
9.30 - 10.45am PT - Developer Preview Live
11.45 - 1pm PT - New for Summer '17 - Admin
Preview Live
Monday June 5th
9.30am - 10.45am PT Sales Cloud
Tuesday June 6th
9.30am - 10.45am PT App Cloud
Wednesday June 7th
9.30am - 10.45am PT Service Cloud
Thursday June 8th
9.30am - 10.45am PT Community Cloud
Salesforce.com/Live

18. Summer ‘17 Release

19. Summer Release
​Top Features
Sales
Cloud
Service
Cloud
Marketing
Cloud
App
Cloud
Commerce
Cloud
Community
Cloud
Einstein
Analytics
Quip Financial
Services Cloud
Lightning for
Gmail
Lightning Dialer
Voicemail Drop
Einstein Automated
Contacts
Lightning Contact
Hierarchy
Lightning Report
Builder
Lightning Service
Console
Lightning Service
Setup
Snap-ins for
Lightning
Communities
Field Service
Lightning
Preventative
Maintenance
Field Service
Lightning Parts
Requests and
Transfers
Lightning Report
Builder
Social Studio
Einstein Vision
Pardot Engage
Team Reports
Salesforce DMP
Einstein
Segmentation
Marketing Cloud
Mobile App User
Management
Social Studio
Command Center
Sales Leaderboards
Platform Events
Lightning Data
Service
Heroku CI
(Continuous
Integration)
Heroku Shield
Identity Embedded
Login
Einstein Predictive
Sort
Order
Management
Mobile-First
Reference
Architecture
Commerce Cloud
Reports and
Dashboards
Android Pay
Lightning CMS
Connect
Service Console
Lightning
Community 360
Service Community
Scorecard
Lightning Global
Notifications
Einstein Feed
Search
Einstein Field
Service Analytics
Einstein Analytics
Explorer
Einstein Visual Data
Prep and
Connectors
Einstein Visual
Action Designer
Live Data
@ shortcuts
Milestone Tracking
Flexible Checklists
Smart Sidebar
Financial Services
Cloud
Communities
Actionable Client
Insights with
Einstein Analytics
Client Profile
Builder
Health Cloud
Health Cloud
Empower
Concurrent Care
Plans
Integrated Patient
Lists with Einstein
Analytics

20. Lightning
for Gmail
Experience the power of Salesforce
Lightning CRM, now in Gmail
See the power of your Salesforce
Lightning CRM and the Lightning
App Builder right in Gmail.
Lightning for Gmail is a brand-new,
native integration between
Salesforce CRM and Gmail that lets
you see all of the contextual
records related to each email,
bring new apps into the Gmail side
panel, and much more. It’s the
power of Lightning, now in Gmail.
Click here to learn more.
Sales Cloud Top Features

21. Lightning Service
Console
Experience the power of the
Console, now in Lightning
Keep you service agents
productive with the new
Lightning Service Console
enhancements. The
Lightning Experience gives
agents more power with an
optimized case feed,
keyboard shortcuts, case
hovers, split view and more.
Click here to learn more.
Service Cloud Top Features

22. Service Cloud
​Split View and Hovers
Split View Hovers Preview

23. Social Studio Einstein
Vision
See the social web for the
1st time. Identify brand logos,
objects, scenes, and more through
“visual listening."
Give marketing and customer care
teams intelligence about images
being shared on the social
web. Social Studio can now classify
the logos, objects, and scenes
in images shared across social
channels . Now teams can
understand more about social
posts with images that Einstein has
categorized and classified like
logos and various objects being
used in content. Zero in on
conversations about your brand,
even if it is not directly mentioned.
Marketing Cloud Top Features

24. Platform Events
Integrate app services in near
real time
Respond to business and
employee interactions with
Platform Events in near real time.
Trigger workflows with Event
Objects, a new object type that’s
defined in the same way as custom
objects and enables a fundamental
change from database-centric
operations to an event-driven
approach.
Click here to learn more.
App Cloud Top Features

25. Einstein Predictive
Sort
Infuse personalized product
assortments into the shopper
journey
Use customer data to deliver more
tailored product sorts with Einstein
Predictive Sort, decreasing the
time customers spend looking for
what they want and increasing
conversion. With five simple clicks,
merchandisers can turn Predictive
Sort on for explicit searches
(search via the search box),
implicit searches (browsing in the
storefront catalog), and enhanced
search suggestions provided in
Commerce Cloud Digital.
Commerce Cloud Top Features

26. Commerce Cloud
​Predictive Sort in Action

27. Lightning
CMS Connect
Easily integrate content with
Lightning CMS Connect
Enable content from Adobe
Experience Manager CMS to easily
be served in your community,
allowing you to use content from
your existing CMS and retain
consistent content identity in your
community and other online web
properties. With integration
available out-of-the box, launch a
content-rich community faster
than ever before.
Click here to learn more.
Community Cloud Top Features

28. Community Cloud
​Connecting CMS

29. Community Cloud
​Added Global Header and Banner
Community CMS unifies user experience.

30. Einstein Field Service
Analytics
Unlock critical field service insights
Get a deeper and more predictive
understanding of Field Service data
with Field Service Analytics’ OOB
and contextual dashboards. Enable
data-driven planning and team
management via intuitive and
interactive visualizations.
Click here to learn more.
Einstein Analytics Top Features

31. Einstein Analytics
​Take Action Right From the Dashboard

32. Live
Data
Export live Salesforce
data to Quip
Open Salesforce reports into a
Quip spreadsheet in a single click.
The best part? Your data is live –
when something is updated in
Salesforce, it's instantly updated in
Quip too. You'll never have to
worry about whether the data
you're looking at is out of date.
Quip Top Features

33. Quip
​Project Collaboration And Assigning Tasks Made Easy!

34. Top FeaturesIndustries
Financial Services Cloud
Financial Services
Cloud Communities
Build custom communities to fit
your firm's needs
Build and empower your
independent advisor network with
Financial Services Cloud
Communities. Connect directly
with independent advisors to share
client data—including financial
accounts, goals, and relationships—
in a secure, branded portal. Speed
up your implementation and
supercharge independent advisor
productivity with Financial Services
Cloud Lightning components and
user profiles all in a mobile
responsive design.
Click here to learn more.

35. Top FeaturesIndustries
Health Cloud
Health Cloud
Empower
Make engagement simple and
personal across the entire care team
Give patients, members, and
caregivers the tools to manage
care from any device with Health
Cloud Empower. These
components give you the building
blocks to embed Care Plan
Selector, Care Plan Tasks, and the
Care Team List into any mobile
app. With insights in the palm of
your hand, patients are more
engaged on the path to better
health.
Click here to learn more.

36. Health Cloud Empower
​Lightning Components in Communities

37. Health Cloud Empower
​Mobile Ready

38. Visit
the Release Site
Read
the Release Notes
Engage
the Release Community
See the new features come to life
by watching Salesforce product
marketers demo their favorite
features in the Summer ’17 Release.
Click Here.
Learn about all the new and
improved Salesforce features in the
Summer ’17 Release.
Click Here.
Get the latest release information,
answers to your questions, and
interactive product discussions — all
in one place. Click Here.
1 2 3
Summer ’17 is Here!
p.force.com/Releases

39. Thank Y u