1. Lessons Learned from ACHE Congress on Healthcare Leadership 2010 Presented by Paul Aslin April 3, 2010

2. Agenda Why We Are Here ACHE and Congress Getting the Job You Want in Healthcare Administration Resume and Interview Tips Committees Networking Next Steps

3. Why We Are Here Introduction Building our brand Don’t be that guy You can get where you want to go, but you can’t do it by yourself. Post Congress realizations We are all eating USDA Choice We have the tools we need to be leaders in healthcare

4. ACHE and Congress What is ACHE? Local North Texas Chapter Continuing education Networking events (3rd Thursday of each month) Student vs. Full membership Credits accumulate Access to full Congress Early Careerist Network Job board Most important…a forum in which to engage local leaders

5. ACHE and Congress ACHE Congress on Healthcare Leadership WOW! This is a big deal! What $395 can buy you? 7 hour and a half long sessions (Leadership, career management, operational tools, quality tools) 2 “Hot Topics” (Reform updates, quality measurements) 2 Networking opportunities (1 breakfast, 1 reception) Career Advice Free resume review 1 luncheon with a speaker Richard J Stull Essay Presentations

6. ACHE and Congress Richard J Stull Essay Competition View criteria on ACHE website (search Stull) 1st, 2nd, and 3rd place awarded to graduates and same for undergrad $3000 to winner This years topics include: RAC Audits and EMR Use of Social Media within Hospitals Hospital Readmissions and their Effect on Reimbursements

7. Getting the Job You Want in Healthcare Ten Steps to Success Step 1-Know yourself Self Assessment (StrengthsFinder 2.0 by Tom Rath) Physical and Mental Characteristics Physical Appearance Intelligence Level Psychological Temperament Health Impairments Lifestyle Home environment Geographical Location Financial Status Leisure Activities

8. Getting the Job You Want in Healthcare Ten Steps to Success Step 2-Research the field Know what you are getting into Identify trends Step 3-Sharpen your skills Administrative Skills Technical, business methods, analytical tools, human relations, tact, diplomacy, sense of humor, judge human nature, conceptual, customer orientation, entrepreneurial spirit, adaptive skills, good instincts

9. Getting the Job You Want in Healthcare Ten Steps to Success Step 4-Build a track record Ideas to build a successful track record Put your time where the profit is Learn to deal with “Peak” and “Slack” periods Be willing to take on added responsibility Stress diplomacy-it carries more weight than charm and brains Try to be a buffer for your boss Keep in top emotional and physical health

10. Getting the Job You Want in Healthcare Ten Steps to Success Step 5-5 Keys to Improving Your Chances 1. Get a Mentor-Don’t wait, initiate everything, develop a relationship 2. Get an Internship that Opens Doors-Don’t accept just another job. You need real life industry experience and exposure to industry contacts. 3. Develop PERFECT supporting documents-Cover Letter (Personalize each one), Resume, Narratives. 4. Use your network 5. Be Profession at All Times-Dress the part, be prepared to sell yourself, follow up.

11. Getting the Job You Want in Healthcare Ten Steps to Success Step 6-Know what you want to do You need to be able to describe it What organizations have it What is it called Who does it report to how will you solve their problem Step 7-Know what you have to offer-Relevant experience, compensation, culture fit

12. Getting the Job You Want in Healthcare Ten Steps to Success Step 8-Sourcing Source of jobs 75% Networking 13% Ads 10% Recruiters 2% Other Step 9-The Interview Be prepared Know the organization and people Know yourself

13. Getting the Job You Want in Healthcare Ten Steps to Success Step 10-Close the deal If you want the job say so

14. Getting the Job You Want in Healthcare Past-Used to graduate with an MHA-become a Admin Asst 5 years-then VP 6-8 years-then CEO. Present-2000 graduates each year. Less than half the number of hospitals there used to be 20 years ago. Now more supervisors getting MHA. Look for alternatives to acute care Consulting, rural health care, home care and hospice, alternative treatment centers, physician practice management, long term care facilities

15. Getting the Job You Want in Healthcare Opportunity within health care Compliance officers Billing/Medical records Internal auditing (due to RAC-Recovery audit contractor) Research and clinical trials

16. Resume and Interview Tips Resume Tips Types of Resumes Functional, accomplishment, functional and accomplishment Tip: Include accomplishments directly underneath company but before you list responsibilities Tip: Include a description of organization or company Formats of Resumes Chronological Task/Skills Letter

17. Resume and Interview Tips Resume Tips Include your LinkedIn address at the top under your name Use quantified results (numbers) to describe accomplishments Length is not an issue Length should coincide with experience It may not get you the job but it can disqualify you It is a test of your writing skills Save the file to a format compatible with Word 97-2003 Don’t use an objective – Will either be too broad or too specific-A summary is ok Pay attention to the author of the file One recruiter likes to see when/who created the file Use a professional email address

18. Resume and Interview Tips Interview Tips Your appearance matters White shirt? Research the organization, their leaders, the person interviewing you Be ready with appropriate questions Succinct answers, 2-3 minutes Behavioral interviewing “Tell us about a time when you had to make an unpopular decision. What was the decision and what did you do to respond to your employees/peers.” Practice, practice, practice Skype

19. Resume and Interview Tips Interview Tips Prepare for tough questions Be ready-Don’t get caught off guard-”How do you plan your day.” You can take notes and ask for clarification on a question but don’t overdo it. Be yourself Zipper incident Express interest and excitement about the job

20. Resources www.ache.org– American College of Healthcare Executives www.ache.org/ecn - ACHE Early Careerist Network www.healthecareers.com – Job board specializing in healthcare careers www.ruralhealthweb.org – National Rural Health Association www.torchnet.org – Texas Organization of Rural and Community Hospitals www.mgma.com – Medical Group Management Association www.hfma.org – Healthcare Financial Management Association www.ahima.org – American Health Information Management Association

21. Committees Communication Committee-This committee should be in charge of communication to both students from each cohort and graduates to gain participation and to educate on our mission and activities. (Find past grads and call them to let them know what we are doing, do we need a website?, etc. Also communicate with Demetria to make sure we are within university guidelines when appropriate.) Leadership Engagement Committee-This committee should be in charge of designing and implementing ways to engage our local healthcare leaders. (Examples.-Creating an alumni award and inviting speakers. Inviting local executives to come and speak to our cohorts or at our UTA HCAD Networking meetings. Engage leaders at local ACHE events on our behalf.) Planning Committee-This committee should help establish structure for this group. (How often should we meet? Where and when? This committee should find appropriate venues for us to meet based on size of the group and availability. Provide name tags and, if able, refreshments.

22. Networking Groups of 5 Each person take 2 minutes to talk about yourself Your experience What type of position you want Where are you wanting to work Will you or have you completed an internship/fellowship

23. Next Steps Sign up for a committee Make sure you have completed the sign in sheet The committee information will be emailed to everyone so you can begin working on them Next meeting Thank you all for being here! Now let’s get to work! Group Page: search “UTA Masters HCAD Networking” on linkedin.com My linkedin page: www.linkedin.com/in/paulaslin