This document provides guidance on process mapping for organizational modernization and improvement. It explains that process mapping allows organizations to systematically understand and improve their work processes by making them more efficient and customer-focused. The document outlines a 7-step approach to process mapping, which includes determining boundaries, listing steps, sequencing steps, using basic symbols, checking for completeness, and finalizing the map. Process mapping is presented as a key tool for analyzing current processes and designing improved future state processes.

1. Process Mapping for Modernization Being systematic in our creation of the Coast Guard’s future.

3. From Mark Graham Brown’s The Pocket Guide to the Baldrige Award Criteria (14 th Edition)

10. From http://www.isixsigma.com/library/content/c010429a.asp

18. From http://www.fpm.iastate.edu/worldclass/process_mapping.asp These are the only shapes we’ll be needing to use for process mapping.

21. Issue raw material Inspect Rough saw material Transport to deburr Deburr Transp . to stretch press Stretch form Transport to heat treat Heat treat to AQ cond . Transport to freezer Stretch form complete Hold in freezer Hydroform Insp on CF Transport to saw Saw net Transport to deburr Deburr Transport to age Age Transport to insp . hardness check Transp to m/c shop Machine Transp to deburr Deburr Transport to insp . Insp Transp to finish Chemical clean Chemical film Primer application Part marking Insp Transp to store Back to area resp . ok not ok ok not ok ok not ok ok not ok ok not ok Eliminate Steps No Longer Needed

26. A version of this slide presentation is available online: Slideshare http://www.slideshare.net/pastinson/process-mapping-for-modernization/ Inteldocs https://www.intelink.gov/inteldocs/view.php?fDocumentId=57851 10/20/2008 @ 1030 EDT