Patricia Davidson

Mexico City Area, Mexico, NC Mexico

Director CX Insights & Strategy AT&T

Telecom / Mobile

SKILLS OVERVIEW • Customer Experience/Expectations Management throughout the Customer lifecycle using correlation analysis – B2B & B2C • Customer Relations Management • Experienced Project/Program Manager (domestic/int’l & multimillion-dollar contracts). • Manufacturing/Supply Chain processes expert • Vendor Management • Speak 3 Languages Fluently ( English, Spanish and Portuguese) • Quality Process & Framework Expert ( ISO9000/ISO9002/TL9000/Six-Sigma/ eTOM model) • Process building & reengineering expert • Public/Conference Speaker • Expert in Voice of the Customer (VOC) and customer research tools • Experience with international regulatory processes like equipment homolo...