Descaling Organizational Complexity to Expedite Product Delivery Challenges an Enterprise Agile Coach deals with? Scrum Day Bangalore

1. Descaling Organizational Complexity to
Expedite Product Delivery
Challenges an Enterprise Agile Coach deals with?
Chandan Lal Patary

2. 2
2000-2004
2004-2009
2009-2015

3. What Problem are we solving?
• Are we deploying 200x more frequently?
• Do we have much shorter lead time?
• Do we have 3x lower change failure rate?
• Do we have 24x faster recovery from failure?
• Do we have 50% less time spent on remediating security issues?
• Are we mostly automated our testing, config management, deployment, and change
approvals process?
• Very few team members are working on developing and deploying our software services?
• Significantly minimized application downtime or failure rate?
• Team can promptly incorporate any new regulatory changes or new features?
• Are we able to expand user bases rapidly? Expand our feature usages?

4. Complex Organization? How do you solve?
“Any darn fool can make something complex; it
takes a genius to make something simple.”
- Pete Seeger
Organizations which Design Systems which are
Copies of the Organization communication structures
– Melvin Conway,1968

5. Complexity Elements

6. Complexity in Organizations
Measurable by three dimensions
• Vertical Complexity: Quantifiable by the number of levels in an organization
hierarchy
• Horizontal Complexity: Represented by the number of job titles or
departments across the organization
• Spatial Complexity: Expressed by the number of geographical locations.

7. What Drives Organizations to become complex?
• Proliferation of products and/or services
• Conflicting and overlapping processes
• Misaligned incentives
• Bureaucratic hierarchical organizational structures
• Inadequately articulated strategies
• Location and Culture
Complexity in Organizations

8. Challenges and Opportunities
 Silos Organization
 Long Delivery cycle time
 Right Goal and Right Measurement among departments – Missing
 Flexible Process – Missing
 Right People on the Bus – Reskill, Upskill – Missing
 Fail Fast – Experimental – Fear Free culture – Missing
 Self Organized, Self Driven, Cross Functional teams – Missing
 Revamp & Modernize Infrastructure and Tools – Missing
 Automation >90% – Missing
 Architecture for Security, better Operation and all other “illities” – Missing
 Extreme Collaboration, Customer centricity, Rapid Feedback – Missing
 Visual Management – Information Radiation(Transparency) – Missing
 Leader as a Coach – Missing
 Product Mindset – Missing
 Platform utilization – Very less

9. Break the Boundaries?
Customer
Department/Kingdom -
Bhaloo
Department/Kingdom -
Haaloo
Department/Kingdom -
Aaloo
Department -
Dhaloo
Flow
Flow
 Ability to strategize in dynamic
ways?
 Accurately perceive changes in their
external environment?
 Test possible responses?
 Implement incremental and
discontinuous changes in products,
technology, operations, structures,
systems and capabilities as a whole

10. Challenges
PRODUCTDESI
GN
PRODUCTDELI
VERY
250
400
300
470
India
Brazil
Sweden
Australia
USA

11. Descaling complexity
• Look into these 3 areas
• Current Process or production flow
• Current Communication or information flow
• Current Timelines and travel distances
• Let us ask these questions
• Where is the most pain for the customer?
• Where is the most pain for your employees?
• What is most visible to the workforce?
• Where is the perceived largest return on investment (ROI) for the organization?
• How well each team members are able to perform? Skill issues?
• How well teams are managing conflict? Personality issues?
• How is the Stress level at Job?
• How well organizational culture is supporting to achieve speed of value delivery?
• Highest Product/Service volume in units
• Products/Services with the highest errors or defect rates
• Products/Service with the highest customer related issues
• Taking more time to deliver solutions
• Delay, waiting time, downtime, etc.
• Under utilize resources

12. Agile Organization
Team 1
Team 2
Team n
Team 1
Team 2
Team n
Team 1
Team 2
Team n
Department Invoice
Department
Accounting
Department
Wearhouse
120
140
150
Support & Platform
Department
100
Product
Manager
Product
Manager
Product
Manager
Full Stack
Team
Full Stack
Team
Full Stack
Team
Best Application of
Conway’s Law for faster
Value delivery
Build and Run team
Build and Run team
Build and Run team
Release Train
Apt People
Apt Structure
Apt Culture
Apt Process
Apt Technology
Apt Leadership

13. Thought for Descaling Organization
Customer
Value A
Customer
Value B
Some of the changes what can help the organization
are
• Deeply interconnected self driven and self managed
team and organization
• Less Boss(flat structure),Less roles, Self Organized,
autonomous team
• Span of control reduced and span of support increased.
Distributed power
• Sharing and caring Eco system.
• True sense of ownership
• Decentralized decision making
• Support healthy and product collaboration. Fear of
failure has eliminated.
• Best solutions emerge from collective intelligence.
• Many Community to support the system
• Frequent survey done to pulse check what is happening
at all the team level
• Exhibiting Servant Leadership By Leadership team

14. Descale Complexity through Coach
Culture
People

15. • Reduction in time to market new products to customers
• Key elements of transformation include focusing on the experiences of both customers
and employees
• The number of licenses department purchased to the number of employees who are
actually utilizing the software.
• How department tools are being used will give you a clearer picture of how effectively
your employees have adopted the tools and actually achieve meaningful benefits.
• Change in customer behavior over time across channels
• Number of customer touchpoints addressed to improve customer experience positively
• Number of innovative ideas reach concept to implementation
How Do We Measure Our Success?

16. • Percentage of revenue increase from new products/services introduced
• Percentage of the profit from new ideas implemented
• New onboarding to the platform, the new user is using this platform, they are growing or
stagnant
• Validate how the new Digital platform is enabling customer/user KPI
• Survey user satisfaction increment
• Responsiveness of the users
• Data Volume(TB), Variety(Types of the data source), velocity( Data generated/analyzed per
time period), cost savings due to these easy data usages?
How Do We Measure Our Success?