Vimal Patel

Sydney, Australia Australia

Major Incident Manager at Woolworths Limited

Technology / Software / Internet

As a client focused and results driven Incident / Service Manager, Possessing a strong technical background and excellent communication skills. I have successfully overseen a number of major IT infrastructure projects as an Incident / Service Manager and over the last seven years have gained an in-depth understanding of ITIL Framework. My strength lies in my ability to quickly and effectively respond to critical incidents and to appropriately allocate resources to ensure the swift resolution of issues. Key to this is great communication skills and my experiences working with both technical and non-technical people to expedite the resolution of issues have helped drive continued success i...