A storyboard view of how Public Service could be delivered in the Isle of Man in 2011

2. Vision 2011 Achieving customer-focused Government for the Isle of Man Allan W Paterson Isle of Man Government

7. A couple moving to the Isle of Man in 2007 would typically need to complete over ... 100 pages of forms.

11. Browsing the business link pages gives me the information I’m looking for, all in one place based on my needs Content brought together from all Government agencies into a user friendly and easy to find format I don’t need to understand the structure of Government to get the services I want

12. I can communicate and build a relationship with the Business Start-up Agency by video conference. This saves me the time and expense of travelling to the Island. Sorting out a query on the Company’s eligibility for a Business Grant took 10 minutes, instead of all morning

14. I can incorporate my company online.

15. I can incorporate my company online.

17. I found out the Company is eligible for funding from the Business Support Scheme, so I applied directly online

18. I found out the Company is eligible for funding from the Business Support Scheme, so I applied directly online

19. Applying for Planning Permission online is quick and easy. As the company’s details are now registered, forms are pre-filled...

20. I have to collect a client from the airport, so I browse online .... .... and check to see if the flight is arriving on time ...

21. I have to collect a client from the airport, so I browse online .... .... and if there are any road works or traffic accidents affecting my journey

22. Husband: Homemaker who is a freelance software developer who works from home. His journey starts by visiting the Residents pages to find out more information...

23. I want to find out more about Island life ... Content brought together from all Government agencies into a user friendly and easy to find format

24. I want to find out more about Island life ... Content brought together from all Government agencies into a user friendly and easy to find format

25. ... and I can search properties for sale and how they relate to school catchment areas and transport routes

26. ... and I can search properties for sale and how they relate to school catchment areas and transport routes

27. I can also find out details of the local area for each property

28. After considering the Isle of Man as a place to live the family has decided to move here ...

29. When we arrived on the Island we visited the Ramsey Service Centre to setup all our services This means I don’t have to visit each Department separately, which saves me time and money

30. I can register with Government Online Services and choose services we require, and how we want to use those services

31. My first task is to register to go on a Doctor’s list

32. The move to a ‘single patient record’ gives me confidence that I’ll get consistent and speedy treatment

33. Our son has just finished University ….

34. Our son has just finished University …. .... and registers his CV online

35. I receive an SMS from the Doctor’s Surgery about my afternoon appointment …. Please confirm appointment with Dr McDonald, 2.35pm, 27/03/11 for Miss L Portman (MMR vaccination). Reply YES to confirm.

36. … and e-mails about leisure activities we have registered an interest in

37. We have personalised MyGov pages

38. We have personalised MyGov pages .... which makes organising our busy schedules so much easier

39. We’re doing a better job for our customers – whether colleague, company, or citizen ... and we’re happier

40. As a Planning Officer, I can access applications whilst on site

41. I can view the application itself …. Floor Plan front and side elevation Location Plan Side, rear, section and attic plan site and section plans Elevations – 1 Elevations – 2 Existing Floor Layout Proposed site plan Application

42. … . and even the plans. This makes site visits quicker and more efficient

43. I can use my mobile to take pictures of the site …

44. … and upload them straight to the applicant’s file

45. I can look at other applications in the area ... and can share this information with all interested parties.

46. With all our documents and records held electronically in a central library … ... we have less paper clogging up the offices

47. So we need less office space, which saves us money

48. I can find any information I need electronically … ... this saves me time and means I never lose anything

49. It also means I don’t need to be in the office to work … ... I can be at home, in another office, or on the move.

50. Working electronically means that I can share my information securely, with anyone who has a right to see it ... including the public. This makes work much more efficient and allows us to be more transparent

51. My dashboard allows me to see, at a glance, an update of all the information I need to do my job

52. My dashboard allows me to see, at a glance, an update of all the information I need to do my job ... it even warns me if a matter needs my attention

53. I am a Customer Service Officer located in the Ramsey Service Centre Licensing Benefits tax queries bill payments Help and assistance on any Government Service. This is particularly helpful to those who do not have a PC and can not access these services online. My job is varied and interesting because of the diverse assistance we provide. Any changes made at our Service Centre instantly update all other Government services.