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1.NPS Training 10 min
2.EP Service flow 20 min
3.CEE Reload & NM Fire!15 min
4.MR Preview 10 min
1.NPS Training
What is NPS?
Net
Promoter
Score
How the NPS works?
For your information, this
is how to calculate NPS.
Here are the steps:
1. #P = Number of promoters
= Responses scoring 9, 10
2. #D = Number of detractors
= Responses scoring 0, 1, 2, 3, 4, 5, 6
3. #T = Total number of response
4. %P = Percentage of Promoters = #P / #T
5. %D = Percentage of Detractors = #D / #T
6. NPS = Net Promoter Score = %P – %D
Range of NPS
General industry standard
-100 to -50
Alarming
-50 to 0
Okay
0 to 50
Good
50 to 100
Outstanding
How many times do EPs get
survey for NPS?
1 Matched stage
After program participants’ my@
status changed to matched
• Introduction to AIESEC
• Info provided about the program
• Selection process
• Matching support
• Communication during acceptance
• Visa documents and information
2 Realised stage
After program participants’ my@
status changed to realised
• Cultural preparation
• Integration
• Logistical support
• JD clarity and alignment
3
Completed
stage
After program participants’ end
date which is filled by ICX when
changing status to realisation
• Personal development
• Opportunity to create positive societal impact
• Cross cultural understanding & awareness
• AIESEC support during the experience
• Professional working environment
• Professional development
• Cross cultural understanding & awareness
• AIESEC support during the experience
How many times do EPs get
survey for NPS?
1 Matched stage
After program participants’ my@
status changed to matched
• Introduction to AIESEC
• Info provided about the program
• Selection process
• Matching support
• Communication during acceptance
• Visa documents and information
2 Realised stage
After program participants’ my@
status changed to realised
• Cultural preparation
• Integration
• Logistical support
• JD clarity and alignment
3
Completed
stage
After program participants’ end
date which is filled by ICX when
changing status to realisation
• Personal development
• Opportunity to create positive societal impact
• Cross cultural understanding & awareness
• AIESEC support during the experience
• Professional working environment
• Professional development
• Cross cultural understanding & awareness
• AIESEC support during the experience
ICX
Co-delivery
OGX
TASK LIST
•提醒EP填写NPS打分表
2.EP Service content
Why we need EP service after
match?
•Match只是整个GV process的一个流
程,更重要的是realization
•面对一个陌生的国度,EPM是EP最好
的战友!
Perfect matching experience
A caring
consultant
and friend
EP Service
Timeline
tracker
签
证
签证要准备什么材料 or…我该如何
获知签证要准备的材料
商务签和旅游签有什么不同?是否
需要面签?哪里允许落地签?哪里
可以提供电子签?
领事馆在哪座城市?这段时间内会
不会有什么假期影响工作时间?出
签时间大概多久?
机
票
对于X+T,@有合作伙伴——一起飞;
对于一般EP来说,则没有这个优惠
机票是EP自己负责的,但当EP需要向
EPM咨询购买机票的一些注意事项的
时候,EPM要能给出靠谱的意见。
Proactive learning: 买机票是一门很有
实用价值的大学问。抛砖引玉,希望
大家也能主动去搜集机票信息:
国
家
信
息
硬性条件:气候、人口、语言、时差、货币
特色:美食、文化、景点、礼仪、等等
做好一个知识的搬运工:CEED report、各种旅游
攻略(请保证是最新版本的)(英文的推荐
lonely planet,中文的可以选择携程、蚂蜂窝等
攻略)、以及最靠谱的:直接询问RTN
3.Service flow
为什么要做流程规划?
•一般而言,普通国家的商务签流程与上述流程差不多(但内
容要以领事馆所需为准)
•三个阶段都会损耗时间,其中收IL一般最久,所以EP要抓紧时
间准备,EPM也需要track紧EP。(还没发AN和还没催到AN的
要抓紧啦)
•*其中Confirmation letter可以找我要,其为中国大陆区给EP的
证明。某些国家的签证或许会需要。
•*一般是购买机票的网站或者旅行社就可以出具行程单,可以
理解为订单,并不是先买机票的意思。一般来说都是先签证再
买机票的。
TASK LIST
•提醒EP填写NPS打分表
•EP Service stage 1:把每一个EP的状况,match
瓶颈(或match后需要的帮助),你的
solution整理好,发邮件给整个team DDL:
5/22晚23:59
4.CEE Reload & NM Fire!
中东欧不可弃疗!
•波兰、捷克匈牙利——放弃幻想
•最不可能的时间里,蕴藏着很多机会
•抓住机会——手上的这张form就是最好的form!
巴西——新市场开发突破口
•机票来回约两万——请set好expectation
•签证需要以探亲作为理由,以个人名义发出邀请函
•National project,基本上都能过
TASK LIST
•提醒EP填写NPS打分表
•EP Service stage 1:把每一个EP的状况,
match瓶颈(或match后需要的帮助),你的
solution整理好,发邮件给整个team DDL:
5/22(周四)晚23:59
•Promote好巴西项目,DDL:明晚22:00
arketing
esearch
It is not gonna be easy,
but it is gonna be worthy.
To all the 天使造梦者
Finally…end!!

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AIESEC SYSU OGX GCDP 6th Team meeting