4. Pain Points
• No clear reporting strategy
• Many companies find that after 2 years that
more than 50% of the reports they have
created are not used
• Silo reporting groups emerge
to fill gaps – increasing cost of
information delivery
5. Measuring Success and Value of Reports
Overall Success Of Reports
Implementation
Success
User
Success
Operational
Success
Business
Success
• Create a formal, continuous process for measuring
success and value generated
• Identify and measure results of each report
initiative
• Establish realistic goals and expectations based on
capability / maturity
• On-time,
• On-budget
• User adoption
• Usage tracking
• User satisfaction
• Productivity
improvements
• Process
efficiency and
effectiveness
• Key
performance
indicators
• Return on investment
• Economic value add
• Revenue increases
• Cost Savings
• Customer / corporate
profits
• Enables Business
Strategy and
Completive Advantage
ValueCreated
6. Reporting Process
• Ensure repeatable Best Practice
• Reduce redundant and non actionable reports
• Strategic alignment of reports
Understand
the Business
Process
Understand
Associated
Decisions
Identify Key
Information
Objects
Determine
Report
Functionality
Evaluate
Report
Impact
8. • Talk to Stakeholders
– Subject Matter Experts (SME)
– Management
– Users
• Observe the Business Process
• Review existing reports and documents
Understand
the Business
Process
10. Understand
Associated
Decisions
1. Scan the KPIs
Look for exceptions by scanning
multiple reports daily
2. Isolate the Problem
Look through several reports that
contain detailed data to determine
which specific area needs attention
3. Determine the Root Cause
Conduct OLAP analysis to analyze
related dimensions and contextual
information to determine root cause of
the problem
Decision Workflow
11. • Key Figures/Measures
– Calculations
• Business Entities
• Attributes of Business Entities
• Hierarchies
Identify Key
Information
Objects
15. Source Systems
• Identify Extraction rules
• Identify Transformation rules
• Identify Business Rules
Identify Key
Information
Objects
16. • Audience
• Navigation
• Drill down
• Visualisation Requirements
• Medium
• Templates
Determine
Report
Functionality
17. • Response times
• Usage
– What did they access next?
• Business impact (business case)
Evaluate
Report
Impact
18. Future Reporting Trends
• Collaborative Analysis
• Who used the report and what other
reports did they look at
• What is influencing the business
process
• Collaborative report design
19.
20. Where To Start
Report Audit and Analysis
1. What actions occur as a result of the report?
2. If no actions why not?
3. Under what circumstances will an action
occur?
4. Do other similar reports exist
5. Modify the report to be actionable
22. Paul Hawking
SAP Academic Programs Director
College of Business
Telephone: +61-3-99194031
Mobile: +61-419301628
Email Paul.Hawking@vu.edu.au
Paulhawking #SAPVU #VUBI
