Kobe, Session 4, Standardised Clients

Standardised Clients (SCs), professionalism & assessment of interviewing Professor Paul Maharg Glasgow Graduate School of Law

Standardised Client Initiative ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Study 1 2000 Research Study Law Society of England & Wales competence in client communication

[object Object],[object Object],[object Object],[object Object],competence in client communication Study 1

competence in client communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Study 2

[object Object],[object Object],[object Object],competence in client communication Study 2

‘ Being ‘‘client centred,’’ … is about paying attention to the practical and emotional needs of the client, not necessarily agreeing with the client’s motives, policy or philosophy and not necessarily doing what the client says they want. The client centred lawyer will listen to the client in order to advise on all options, as well as showing what they think is best for the client’. Sherr, A. (2003) What clients know: client perspectives and legal competence, International Journal of the Legal Profession, 1, 5-31, 12 competence in client communication Study 2

the experience from medical education… ,[object Object],[object Object],[object Object],[object Object],[object Object]

SCI: our hypothesis ,[object Object]

aims ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

phase one ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase one

phase two ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

why? ,[object Object],[object Object],[object Object],Eraut, M. (1994), Developing Professional Knowledge and Competence, p207, London:The Falmer Press phase two

development of new assessment instrument ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

development of new assessment instrument ,[object Object],[object Object],[object Object],[object Object],[object Object],phase two

recruitment of SCs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

training of SCs ,[object Object],[object Object],phase two

training the trainers workshop ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

formative & summative role-play ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

training points – any issues? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

training to assess ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

Client interviewing assessment form phase two

overview of training issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase two

phase three: results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],phase three

conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

overview of interviewing learning in GGSL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Practice: student-on-student; student-on-SC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

shifting roles ,[object Object],[object Object],[object Object],[object Object],[object Object]

use of technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Consumer DV camcorder ,[object Object],[object Object],[object Object],[object Object],Bluetooth remote keyboard & mouse

next steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

contact details ,[object Object],[object Object]

Kobe, Session 4, Standardised Clients

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