1. Singapore Salesforce User Group
Thursday 24th January 2013
Welcome! We’re glad you could make it, please register and fell free to
mingle and enjoy refreshments provided by Salesforce before we
begin.

2. Agenda
3:30 – 3:45: Welcome & Introduction
3:45 – 4:45: Service Cloud Demo - Jonas Lim (Senior Sales Engineer)
4:45 – 4:55: Customer insights and experiences of Service Cloud
4:55 – 5:20: User Group Experiences & Challenges discussion
5:20 – 5:30: The next User Group meeting

3. Paul Rickelton
• Programme Manager / Business Engagement
• Active in Salesforce.com since 2006
• Implementation and Integration Projects
• Sales Process (Lead – Order)
• Master Data Management
• Compensation Management
• Varicent
• Qlikview
• Informatica
• APTTUS
3

4. Introductions
• First Name
• Company
• # of years using Salesforce

5. Salesforce.com User Groups
 Vision
Build an enthusiastic local community group that enables
members to be more successful with Salesforce.com.
 Objectives
• Success – provide a forum for members to exchange ideas, best
practices, and lessons learned using Salesforce.com
• Flexibility – develop a meeting structure that allows for
flexibility, changing member needs, and maturity level
• Quality - ensure that the content being delivered reflects the needs of
a majority of the members based on registration feedback
For the Community, by the Community!

6. We hear you!
Most Wanted Topics
1. Sales Cloud
2. User Adoption
3. Service Cloud
4. Reporting & Dashboards

7. Service Cloud
Jonas Lim - Senior Sales Engineer

8. Breakout Session
Alvin Liew – Customer Success Director

9. Success.Salesforce.com
• Learning Center • Answers
• New Release & Feature Training • Rockstars available!
• Best Practices • Don’t have to go it alone
• Tip Sheets • Thousands of answers!
• Ideas • Salesforce Blogs
• You Ask for It, You (May) Get It! • Company
• Monitored By Salesforce [#T3C] • Product
• Your Votes Count • Strategy
• See “Coming Soon” & Delivered • Community
Ideas • Developer
• Mobile!

10. Twitter
• Twitter [twitter.com/salesforce]
• http://bit.ly/GTKTC_SFfamily
• Community Hashtags:
• #askforce
• #GTKTC
Facebook
• Features, Tips by Cloud / Product
[facebook.com/salesforce]
• Singapore User Group
[facebook.com/SingaporeSFDC]

11. Save the date!
The next meeting dates…
• Thursday 21st March
• Thursday 30th May

12. Thank You!